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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,252 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
Contact Dealership

11401 W Broad St

Richmond, VA

23233

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Showing 7,252 reviews

September 06, 2024

Had a great experience purchasing my Tahoe with Mohamed Toure and the rest of the Nissan group More

by Lisa H
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mahamadou Toure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Covey Key
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 07, 2024 -

Nissan of Richmond responded

Thank you, Lisa, for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Jennifer Herrera Owner Loyalty Manager

September 05, 2024

My buying experience was quick and painless thanks to my salesperson Michael and sales manager Darren More

by DB260
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2024 -

Nissan of Richmond responded

Thanks for your feedback on your recent visit to Nissan of Richmond. It's great to hear that we were able to assist you with your purchase and that you had such a positive experience. Jennifer Herrera Owner Loyalty Manager

September 03, 2024

Mikey and Covey were so helpful throughout the entire process of purchasing my beautiful Hyundai Santa Fe More

by GH892
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that Michael had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Congratulations on your new Hyundai Santa Fe! Please don't hesitate to reach out if you need anything else. Jennifer Herrera Owner Loyalty Manager

September 01, 2024

Don't deal with these people! ! Biggest mistake of my life was buying a "certified pre-owned" vehicle from them. Bought the car in June, it is now September and they're still givin More

by lagray1375
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn, Manny, Darren, Alden Logan
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Sep 03, 2024 -

Nissan of Richmond responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Jamee Robinson Owner Loyalty Manager (804) 346-4200

August 31, 2024

Went in to purchase a used vehicle and it wasn’t in the GMC approved condition that they charge $1900 for. Truck has several mechanical problems that was brought to Managements attention and they refused More

by Budbzzzz
Recommend Dealer
No
Employees Worked With
Mahamadou Toure
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manager that Muhammad reports to.
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Sep 03, 2024 -

Nissan of Richmond responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jamee Robinson Owner Loyalty Manager (804) 346-4200

August 31, 2024

Second Nissan Rogue purchase from Michael and got exactly the tiny red color I wanted! More

by BF202
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 31, 2024 -

Nissan of Richmond responded

It's fantastic to hear that Michael provided you with great customer service while assisting you with your purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Nissan of Richmond! Jennifer Herrera Owner Loyalty Manager

August 31, 2024

The sales guy was great! I really appreciated how well he listened to what I needed. More

by lisgeorge513
Recommend Dealer
Yes
Employees Worked With
Mahamadou Toure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 31, 2024 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mahamadou and our team, and we look forward to working with you again. Jennifer Herrera Owner Loyalty Manager

August 29, 2024

Rip off artists. They had my car for over year! That is how long it took them to figure out the problem. They gave me a high price to repair the car and when I agreed More

by GADOL.RICHARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donnie Washington
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The head of the service dept.Aaron ??
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Sep 01, 2024 -

Nissan of Richmond responded

Richard, we are sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Jennifer Herrera Owner Loyalty Manager (804) 346-4200 ext 1045

August 24, 2024

Didn't expect to buy a car today but Mohammed, my salesman was really food and help me to get a food deal. More

by loresha1
Recommend Dealer
Yes
Employees Worked With
Mahamadou Toure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2024 -

Nissan of Richmond responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Jennifer Herrera Owner Loyalty Manager

August 21, 2024

Michael was efficient with our purchase of the Honda & took us on a good test drive. More

by JS360
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2024 -

Nissan of Richmond responded

It's great to hear that Michael was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nissan of Richmond! Jennifer Herrera Owner Loyalty Manager

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