Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,191 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
Contact Dealership

11401 W Broad St

Richmond, VA

23233

Directions

Filter Reviews By Type

Showing 7,191 reviews

April 17, 2023

Orlando was very professional and thorough. A pleasure to work with. I will highly recommend him to my friends. More

by sdgutermuth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Orlando Reyes
Report | Print
Apr 17, 2023 -

Nissan of Richmond responded

Congratulations on your new vehicle! We are so glad that Orlando had the opportunity to work with you, and that he and our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Paula Quick Owner Loyalty Manager

April 17, 2023

Great customer service provided by Michael i helping me purchase my new to me gmc Acadia More

by LD745
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2023 -

Nissan of Richmond responded

Thank you for sharing your experience with us! We're happy to hear it went well with Michael and we hope you enjoy your new vehicle. We truly appreciate your feedback! Paula Quick Owner Loyalty Manager

April 17, 2023

Mike did a great job and I felt comfortable in purchasing my brand new nissan Sentra with the team at nissan of Richmond More

by ST416
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2023 -

Nissan of Richmond responded

It's fantastic to hear that Michael provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

April 16, 2023

Keep up good all front persons in service lane for the fast response to customer thank for good jobs More

by PETERBAINES55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Washington
Report | Print
Apr 16, 2023 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

April 16, 2023

The dealership is friendly, fast, reliable I like Nissan of Richmond it's my dealership by choice. More

by catherinemoss89
Recommend Dealer
Yes
Employees Worked With
Johnny Prince, Johnny Prince
Report | Print
Apr 16, 2023 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

April 16, 2023

Very friendly. Donnie is patience and understanding. I wouldn’t want any other service provider More

by elisedurusu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Apr 16, 2023 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Donnie met your expectations. Thank you for choosing Nissan of Richmond, we look forward to having you as a valued customer for many years to come! Paula Quick Owner Loyalty Manager

April 16, 2023

Great customer service, and friendly staff. The service tech Donnie was very helpful with my questions concerning my service. More

by niecyde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Apr 17, 2023 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

April 15, 2023

I had a 7:30am appt for a oil change and tire rotation while I waited. My vehicle wasn’t ready until after 10:30 and missing one of the wheel caps plus water hose car wash was more of a waste of time. Th More

by Andrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donnie Washington
Report | Print
Apr 19, 2023 -

Nissan of Richmond responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

April 15, 2023

Excellent customer service I was running late and they still managed to fit me in which was great Donnie was an wonderful person helped me with my phone sync to the car I was having issues with very pleas More

by rdunivan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Apr 16, 2023 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Donnie here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

April 15, 2023

10/10 recommend this dealership. Orlando was very helpful throughout the whole car buying process. More

by S17orozco
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Orlando Reyes
Report | Print
Apr 16, 2023 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear that Orlando and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

1
...
78
79
80
...
720