Nissan of Richmond

Appreciation I came to the service center because I was having trouble viewing out of the windshield. I was told not to worry, the problem will be answered. I did I came to the service center because I was having trouble viewing out of the windshield. I was told not to worry, the problem will be answered. I didn't mention that I had to return to work. To make a long story short. I needed my windshield wiper blades replaced. The blades were replaced and I made it back to work on time. Thanks so much !!! More

Amazing experience Luciano was great to work with! I got an awesome deal and an amazing car. I would highly recommend working with this great group at Nissan of Richmond Luciano was great to work with! I got an awesome deal and an amazing car. I would highly recommend working with this great group at Nissan of Richmond. Thank's again to Luciano and Billy! More

Finance-Sof The finance guy Sof was like working with a drunken frat guy. Immature, BEYOND unprofessional, offensive, ridiculous, annoying, rude, I could go on f The finance guy Sof was like working with a drunken frat guy. Immature, BEYOND unprofessional, offensive, ridiculous, annoying, rude, I could go on for days about how bad this man was. His behavior made the whole experience of buying a new car more stressful and not pleasant. I can take a joke better than most, but the whole time making offensive jokes, talking over me while I was trying to get things straight with my insurance, "joking" about EVERYTHING. Buying a car is serious; it's a customer service/sales service. I expect professionalism. I would never deal with this person again and I would expect this person to be fired for such poor customer service. When you are spending that much money on a brand new vehicle is SERIOUS and should be treated that way by the employees. He popped a pain pill in front of me, makes jokes about me to my face, I don’t care if he was kidding, the whole experience was a joke. I wouldn’t go back if you paid me to. Trevor Worosher in sales was fabulous though, very professional and nice and helpful. More

Fantastic Place for a First Purchase. I just moved to Richmond, VA a few weeks ago with a nice new job out of college. After driving around my falling apart 15-year-old truck, I decided it I just moved to Richmond, VA a few weeks ago with a nice new job out of college. After driving around my falling apart 15-year-old truck, I decided it was time for an upgrade. I went to Sheehy Nissan and had a great experience. I was first assisted by Alex Aguilar, who proceeded to help me find the perfect car for what I was looking for. After two test drives to which he was very knowledgeable during, I landed on a brand new 2014 Nissan Rogue. Alex helped me fill out paperwork and with the help of Billy D'amato, I was able to attain a low APR on this new vehicle which is nice because I'm a new buyer. My next trip in to finalize the paperwork and get the keys was assisted by Mike Olsen who did a fantastic job explaining the paperwork to me and helping me through the finalizing process. I couldn't be more pleased with my purchase and all of the bonuses and deals that the New Nissan of Richmond had to offer me. I would absolutely recommend this dealership and I want to personally thank them for their service. More

service repair I was very impressed with the responsiveness and service provided by your dealership today. I inquired about a recall and was able to bring my car in I was very impressed with the responsiveness and service provided by your dealership today. I inquired about a recall and was able to bring my car in that day and was fixed immediately. Service is great,friendly and knowledgeable. They also CLEANED my car. Great surprise! Will definitely return. More

Alex Aguilar I am very pleased with the service they offered me,very nice and kind people. Alex Aguilar was the person that helped me find the right car and I tha I am very pleased with the service they offered me,very nice and kind people. Alex Aguilar was the person that helped me find the right car and I thank him for that. I will recommend anyone to him whom needs a car. More

Total waste of time It was a complete waste of time. Me and my wife went there after receiving a letter stating that they help to rebuild credit. After getting there I pr It was a complete waste of time. Me and my wife went there after receiving a letter stating that they help to rebuild credit. After getting there I provided the letter we received to a Salesman named Matt who proceeded to read and explain it. Keep in mind our initial reason for the visit was to check the legitimacy of the letter and see what we qualified for. So soon after Matt reads the letter he sits us down and we begin to talk about cars, out budget, how early in the process we are, etc. Matt then takes us and begins to show us cars. We get back inside and let him know we still have homework to do, a budget to work out etc. Matt runs to get his supervisor to potentially save a sale that was never a sale. The manager comes out and immediately starts to talks about a new car, which was in direct opposition to what we told him we would be interested in, which was a used car. Matt states he will pre-qualify us, he then runs our credit and states he's pulling the car up...I state what car? We never talked about getting a car today, and we definitely didn't talk about a NEW car. Felt like what we expressed wasn't listened to at all, If I come in saying I just want information don't try to sell me anything...I'll take my money to Carmax, I KNOW they won't harass me about a car sale...... More

LOVE THIS DEALERSHIP! I would like to thank Shane and Rodney for all their help! They knew exactly what I like, and made my experience less stressful. Make sure you keep th I would like to thank Shane and Rodney for all their help! They knew exactly what I like, and made my experience less stressful. Make sure you keep them around!!!!!! GREAT PEOPLE! More

Mrs R Espiritu Went in for a routine oil change. My appointment was at 9:30am and I got there at 9:20am. I was checked out at 11:00am. No apologies or explanations w Went in for a routine oil change. My appointment was at 9:30am and I got there at 9:20am. I was checked out at 11:00am. No apologies or explanations why it took 1 and 1/2 hr to get an oil change. They also left the paper mat inside my car and seat all the way back. I have been going here for a year now to get my oil change and they have always been polite and wait time was under an hour. They just changed management so I guess the new guys don't care about customer service. Will never come back here again. More

Happy Car owner!! I came to Nissan about 4 weeks ago, looking for a used car that would fit my budget. This was the first challenge for ya'll 'Calvin' and 'Joe' worked I came to Nissan about 4 weeks ago, looking for a used car that would fit my budget. This was the first challenge for ya'll 'Calvin' and 'Joe' worked so hard in getting me a car payment that I could live with. Even though, I didn't have a lot of money, I felt like I have been treated like a millionaire !! Financing was the next challenge. Once again, Mr. Boston and Mr Jackson did some wrangling, and once again they came through. Every time I have called or come by, everybody has been so helpful and seems genuinely concerned. I also, want to thank your service department especially 'Kevin', for being timely and efficient in getting me a spare key made for my 2012 Sentra. In closing, I am very happy and am recommending Nissan of West Broad to my family and friends. I am very glad I found your dealership. Karen J Newcomb More