Nissan of Richmond

First time buyer I am a first time buyer but the experience was great...We wanted a particular car but when that car was unavailable Moses T. Found another great car t I am a first time buyer but the experience was great...We wanted a particular car but when that car was unavailable Moses T. Found another great car that superseded our expectations but still fell within our means... The entire crew was friendly, helpful and made the buying experience an easy one...I would recommend Richmond Nissan to anyone thinking of purchasing any vehicle... More

Go here Frst !! I would recommend this dealership. The Sales Manager, my Sales Rep and finance guy did everything they could to ensure the product, service and relati I would recommend this dealership. The Sales Manager, my Sales Rep and finance guy did everything they could to ensure the product, service and relationship was a good one. Ask for Mr. Salmon in sales if you want a very knowledgeable, friendly "go-to" rep. More

Straightforward...I like My fiance' bought a used 2010 Kia Optima from Joseph Jackson, and our experience with him was SO impressive, we went BACK and bought a 2015 Nissan Alt My fiance' bought a used 2010 Kia Optima from Joseph Jackson, and our experience with him was SO impressive, we went BACK and bought a 2015 Nissan Altima for me. Joseph Jackson is a great salesperson, but more importantly...he is an all around nice guy. He gave it to us STRAIGHT, and even gave us pointers on how to continue getting a great credit score. We're happy!! More

Friendly people, but horrible experience Upsetting experience. It took 8+ hours to get a new car. Was prepared to put $2000 cash down, but it took 8+ hours for someone to help me out and get Upsetting experience. It took 8+ hours to get a new car. Was prepared to put $2000 cash down, but it took 8+ hours for someone to help me out and get everything done. I bought a 2015 Nissan Versa with manual windows/doors/trunk locks, and I agreed to pay $1000 to upgrade them to automatic. It took 7+ days for them to do that. The job looks COMPLETELY UNPROFESSIONAL. Extremely unhappy at how butchered my car looks now. If someone had just told me how terrible my car would look now, I wouldn't have had that done. (The kit for auto windows is $70 on eBay - had I known that beforehand, I would have just bought that.) Tried to complain and got a run-around for 3+ hours. They tried to sell me a different car for $60 extra a month ("only $15 a week!!" - well, that's an extra $4,000 on my total loan - thanks, but no thanks.) All I want is my original car in an unbutchered state. Furious. More

NOT a Happy Camper I had a hard time saying I would recommed this dealership. I LOVE my car, that's the only reason. My sales experience was HORRIBLE!!! I've bought bran I had a hard time saying I would recommed this dealership. I LOVE my car, that's the only reason. My sales experience was HORRIBLE!!! I've bought brand new cars and used before at different dealerships and have never had this type of experience. When I walked in I was treated like gold, by the time I got to the car buying process - I had to negotiate for EVERTHING from price to floor mats. When I had agreed to buy the car but hadn't signed the paperwork yet, still trying to make sure floormats would be included. I was told "time was money", I didnt hear this once but several times. Again if I didn't LOVE my car, I would have walked. If you do decide on Nissan of Richmond, do your research on the car you want and the features, know the KBB value and what other dealers offers are FIRST, that's what helped me out greatly! P.S. When agreeing to the title tax and tags paper - question a fee of $300 and something I can't remember what they call it and my sales guy failed to mention this to me until I was in the finance office. Long story short I REFUSED to pay it and they had to take it off the car price and adjust the taxes owed. Do your homework and be ready to walk if not. More

Best Nissan Dealership EVER!!! I already owned an older model Nissan and was looking for another car after spending $$$$ maintaining the car that I had. I came to the Nissan of Ric I already owned an older model Nissan and was looking for another car after spending $$$$ maintaining the car that I had. I came to the Nissan of Richmond to look for a car b/c they serviced my car earlier in Feb 2015 and did great work/customer service (Thanks Ted Belk!!). I went in to meet with Calvin Boston to test drive 2011 Nissan. I had a particular budget and I was very nervous and skeptical about buying another car after years of not having a car payment (no car payments since 2006!). Mr. Boston was very patient, attentive and helpful and offered to show me other cars within my budget. HE'S THE MAN!!! I am now the proud owner of a 2014 Nissan! Thank you so much, Mr. Boston, for the wonderful service. Don't be surprised if my sister pays you a visit in the future:) More

Quality of service is poor but quickly corrected. Took in my Xterra for engine repairs and came home to find tools left in engine compartment along with coolant sprayed everywhere from radiator being Took in my Xterra for engine repairs and came home to find tools left in engine compartment along with coolant sprayed everywhere from radiator being overfilled and found out the fan belt was not properly routed around tensioner. This wasted a day of my time taking my car back to have the repairs repaired. -- They were able to workout a resolution and resolved the issues quickly and professionally. Always check your vehicle over. I will be returning because I know they care about me as a customer and my vehicle. They showed world class customer service in the way they handled themselves through the process. More

I had very good experience shopping at this Dearlership I would like to Thank everyone for their friendly service that I received when purchasing my Nissan Maxim. I would recommend my friends to this D I would like to Thank everyone for their friendly service that I received when purchasing my Nissan Maxim. I would recommend my friends to this Dearlership. Rodney Booker Salesman and Roger McGowan in Finace was Awesome. More

Awesome My name is Patricia. I needed a car I went to Nissan of Richmond. The salesman Cedric was awesome. He help me with my problem and I drove away a happy My name is Patricia. I needed a car I went to Nissan of Richmond. The salesman Cedric was awesome. He help me with my problem and I drove away a happy customer.If all salespeople was treated the way I was,Nissan will be out of business. Thanks Cedric I told all my friemds if the need a car.Go see Cedric at Nissan of Richmond. I'm very happy about my new car. More