Nissan of Richmond

Love My new Murano Jeremy Snyder is the reason I bought this car and I'm so glad I did! He made a big decision for a first time car buyer easier. I know I will have a Jeremy Snyder is the reason I bought this car and I'm so glad I did! He made a big decision for a first time car buyer easier. I know I will have a great service relationship with Nissan of Richmond thanks to Jeremy! More

The best Just bought a 2015 Nissan Murano Platinum: Words cannot express how wonderful this dealership is in working with customers who in their mind always co Just bought a 2015 Nissan Murano Platinum: Words cannot express how wonderful this dealership is in working with customers who in their mind always come first. Salesman and managers could not have been more cooperative or comfortable to work with. Hard to imagine that buying a car was an very enjoyable experience! I had a previous Murano and I'd like to also put in a glowing review of the service department - a big reason I decided to buy another Murano at this dealership. More

REALLY BAD!!!!! I wrote a positive review because I was told to by Corey. Its been 3 1/2 weeks since I bought that car and now after 3 1/2 weeks, Nissan Richmond want I wrote a positive review because I was told to by Corey. Its been 3 1/2 weeks since I bought that car and now after 3 1/2 weeks, Nissan Richmond wants me to pay for the sales tax and registration We agreed on the price ALL INCLUDED...this means registration, sales tax and whatever paperwork we needed to drive the car out from the lot. What??? I have never experienced such thing. I am still waiting for the manager to call me back about this. They have yet to put the stripes on my daughter's Juke as they promised. I ma so upset with this dealership...its beyond words. I should have bought it from LYNCHBURG NISSAN since that's where I had bought 5 new Nissan before. This is so outrageous. Yet with this drama, not a peek from Corey the salesman. I am going to wait and see how they will handle this situation...it's so sad because with all the competition these days, you would think that a dealership wants to make sure their customers are happy so they will always recommend and buy another car like I did with Lynchburg Nissan. They all promise great service until its time to actually show what great service means. More

Great Experience Friendly staff, knowledgeable and very patient making the experience very easy. I will definitely recommend to friends. Friendly staff, knowledgeable and very patient making the experience very easy. I will definitely recommend to friends. More

Great Dealership Bought a 2015 Nissan Altima could not have ask for any better service . The entire staff went out of ther way to see to it that all my needs and cocer Bought a 2015 Nissan Altima could not have ask for any better service . The entire staff went out of ther way to see to it that all my needs and cocerns were met. Very enjoyable experience will recomend to everyone. Looking foward to my frist service appointment so that I will be able to return. Have had other dealings with the service on my last car and have always been very pleased More

No Service! I had a really bad experience. Truly a shame to have a dealership who does not stand for Nissan brand. I purchased a JUKE for my daughter and after I I had a really bad experience. Truly a shame to have a dealership who does not stand for Nissan brand. I purchased a JUKE for my daughter and after I thought I had paid in full, they asked for more. I would not recommend this dealership. Please go to dealership who will take care of their customers. More

Nissan XTerra We had a great customer service experience. I would (and have) highly recommend this dealership. Fernando is a great sales rep to work with, and both We had a great customer service experience. I would (and have) highly recommend this dealership. Fernando is a great sales rep to work with, and both Mike and Roger were great. More

What a Great Experience!!! I am a huge challenge to car dealers, I have had credit problems and repos, so I view myself as a car dealers nightmare - and most of the time I am tr I am a huge challenge to car dealers, I have had credit problems and repos, so I view myself as a car dealers nightmare - and most of the time I am treated as such. Not so with Nissan of Richmond. Through a Craigslist ad, I found a couple of cars that I thought would be within my price range and sent an email, stating the truth about my credit and the recent repo, expecting nothing. William Jackson III responded to my email within about 24 hours. He asked me a few questions and told me he was going to do his best to get me in the car I inquired about. the next day, I noticed the car had sold, emailed him, thanking him for his time; he responded on the spot with suggestions of 3 other cars. I liked them all and applied for credit. I was preapproved but, well, we all know how it can go, the finance companies want more information and explanations and it was an entire day of providing these things, discussing my budget, and updates on the financing hunt. I got a bit discouraged, so I emailed him and said, I understood if he couldn't work it out and appreciated all his work (which, by that time would have been about a steady 5-6+ hours of emails to me and who knows how many emails they had made to finance companies over that time period). He emailed me right back and said they had worked it out. I was asked to come out the the dealership, so I did. When I walked in, was greeted and almost immediately, I was met by a team of smiling faces who had been working on my behalf - Mr. Jackson came and talked to me for a few minutes, introduced me to his internet team who had been working so hard for me - all of them smiling and happy - and I was humbled by all the positivity and encouragement I got from them and because of all the work they had done for me. We waited a bit, but they made certain we were comfortable and had coffee and checked on us frequently - but not so frequently as to be annoying - telling us what was going on with every check-in. Finally they brought my car around for a test drive. I nearly jumped for joy! It was a beautiful 2012 Nissan Versa Sedan (which is the newest car I have ever owned AND drives and handles like a dream, btw - oh and the mpg? 35ish while I was test driving). The whole deal was completed the next day and I drove off the lot beaming. Here, I would also like to make note of the building itself; everywhere you look it is clean and open and light-filled. The chairs were very comfortable and arranged in ways that you could chat or not, as you liked. There was great music playing and the overall atmosphere was happy and positive. In the service waiting area there is a large screen TV with a sitting area and next to that, a sort of dining area with very comfortable seating. They even a kids room with a chalkboard wall, books, toys and a TV that is set up to watch videos. I had my nearly 2 yr old grandson with me for purchase day and he loved it there, too! They have really thought of the customer's comfort and satisfaction in numerous ways. To conclude, I would like to say I am 57 years old, have bought many cars over the years and this was the first 100% pleasant, no... totally enjoyable... car-purchasing experience I have ever had. I took a chance on a non-BuyHerePayHere dealer for once and I will never regret it! I am grateful to Mr. Jackson, Calvin Boston and Anthony Wood, as well as the entire internet team. For the first time ever, I haven't had one second's worth of buyer's remorse and that is due to the quality and quantity of work they did to ensure that I was completely satisfied with my car and my financing. Every smiling, happy face at Nissan of Richmond changed my whole perception of car buying and I am most likely their customer "for life". Trust me, if you are in the market for a car, send them an email - you'll never regret it!!! More

Will not sell car for avertised price. I spoke to Ryan who was very helpful and after getting with management, they wouldn't sell me a car at advertised price. Also trying to charge me ov I spoke to Ryan who was very helpful and after getting with management, they wouldn't sell me a car at advertised price. Also trying to charge me over $1,000 in doc fees. STAY AWAY More

wonderful Had a very enlightening experience, enjoyed the friendly workers, customer service awesome salesperson hats off to you didn't go looking for a car but Had a very enlightening experience, enjoyed the friendly workers, customer service awesome salesperson hats off to you didn't go looking for a car but ghost got a new one. More