Nissan of Richmond

Friendly People Rodney meet us outside the showroom and was very attentive to what we were looking for. He's very friendly, knowledgeable and someone who is really t Rodney meet us outside the showroom and was very attentive to what we were looking for. He's very friendly, knowledgeable and someone who is really trying to get you what you want in your new vehicle. More

Pleased customer! Harold Anderson was and still is a pleasure to work with from not knowing how soon I wanted to purchase a car up until I was faced with the idea of ac Harold Anderson was and still is a pleasure to work with from not knowing how soon I wanted to purchase a car up until I was faced with the idea of actually having to purchase a vehicle. I wasn't sure which model I actually wanted but with the help of Harold I walked a way with the perfect match for me! He made me comfortable to where I trusted what he thought and he didn't let me down! I'm very pleased with what he brought forward and going beyond in accommodating me so that I wasn't inconvenienced! More

Customer service I received the most outstanding customer service when I walked into this dealer's showroom. I told all my family and friends this is the best. I received the most outstanding customer service when I walked into this dealer's showroom. I told all my family and friends this is the best. More

Good spirit people. Positive energy There is aways a smile when you walk threw the door. When there is a issue it gets fixed before you leave. A lot of positive energy. There is aways a smile when you walk threw the door. When there is a issue it gets fixed before you leave. A lot of positive energy. More

Amazing Customer Service! Mr Anderson was very informative and was able to assist me with picking out my beautiful car! Not only was he very knowledgeable, but instrumental wit Mr Anderson was very informative and was able to assist me with picking out my beautiful car! Not only was he very knowledgeable, but instrumental with the delivering my car to my door step! I highly recommend his services and the team at this dealership. More

Harold was amazing!!!! It was so easy to deal with Harold. I felt no pressure and felt Completley comfortable with him. We made a fair deal, and I would not hesitate to work It was so easy to deal with Harold. I felt no pressure and felt Completley comfortable with him. We made a fair deal, and I would not hesitate to work with him again. I've purchased several vehicles from another local company and I was amazed at how different this process was! I kept saying over and over how much easier this was. More

AVOID THIS DEALERSHIP PERIOD!!!!!! second review since it change from sheehy nissan PLEASE READ MY FIRST REVIEW! i gave this dealership another chance and got burnt again!! I had issues second review since it change from sheehy nissan PLEASE READ MY FIRST REVIEW! i gave this dealership another chance and got burnt again!! I had issues with getting my refund on the extended warranty in which it took 4 months to get it, further more i took my car in for the first time since i purchase it for an oil change and was ask about a 30000 mile service which is a brake and power steering fluid change, i purchase it with a little over 32000 miles why wasn't the maintenance done before i took delivery of the vehicle if it was in there possession as a lease???? fast forward i since been in an accident and total loss the vehicle and i was given a certificate of $5000 down towards my next car purchase if its a total loss well they can have that $5000 i took my business to MCGEORGE TOYOTA and purchase a nissan frontier with 21000 miles for $21000.00 AND IM LOVING IT!!! More

Best Experience Ever! LOVE LOVE LOVE! I left so happy and had first class treatment the whole way through. Corey, the Internet sales manager was a dream to work with. We sp LOVE LOVE LOVE! I left so happy and had first class treatment the whole way through. Corey, the Internet sales manager was a dream to work with. We spoke several times before I was on site and he bent over backwards to try to fill my very specific vehicle needs. He was communicative and friendly every step of the way! Once I arrived Vince was an Awesome Salesman. He did not stutter once while explaining a single feature on my vehicle and answered all questions flawlessly as if he wrote the car manual and policies himself. That put a lot of confidence in my purchase. Roger in F&I was the sweetest man. He made filling out all the paperwork entertaining and a breeze!!! I saw the negative reviews that some left and all I will say is give this place a chance! I am a 25 year old female and the prime target for a car seller to take advantage of if they want to but they treated me like gold the whole time. Also I had a terrible experience at another delearship and when I told them about it they said if someone acted like that there they wouldn't be around long. I am willing to bet you won't find the people who caused negative reviews there now. THROUGH THE MOON EXCITED AND CONFIDENT ABOUT MY PURCHASE! Corey, Vince, Roger... you guys are the bomb! You will always have my business and referrals! More

New car purchase I recently purchased a new GT-R. The dealership was very professional, clean and had a great atmosphere. Keenan and Michael were both amazing. They've I recently purchased a new GT-R. The dealership was very professional, clean and had a great atmosphere. Keenan and Michael were both amazing. They've both called to check in to make sure that I am 100% happy, and I definitely am! I highly recommend them and Nissan of Richmond! You can tell that they truly care about the customer and not just about making a sale, and that goes a long way with me. They have both gone above and beyond! More

Worst car buying experience ever One of if not the worst car buying experiences in my 20 years of buying cars. I strongly recommend you do not go here to purchase a vehicle. For one t One of if not the worst car buying experiences in my 20 years of buying cars. I strongly recommend you do not go here to purchase a vehicle. For one the offer they give you if trading in a vehicle will be $3-5K less than what it is worth. I even showed them KBB and Edmunds trade in value but they still lowballed me $5K. Several other dealerships offered me $70K-73K but they said best they can do is $67K. Second their vehicles are significantly priced higher than what worth and what other dealerships want for same vehicle. I even showed them 8-10 different dealerships selling same year vehicle and similar miles for $2-4K less. They said that probably because those vehicles weren't taken care of and were in the snow. They also said that VA market is higher so price will be more which didn't really make sense. I came in ready to buy a car and everything seemed good before physically going there. I had already been approved for a loan by my bank but it all failed and was $10K off. DO NOT go to this dealership unless you want to be ripped off or disappointed. Updating this review because the Sales Manager had the nerve to text me and disrespect me. I am super shocked that one would do that because it's very unprofessional. I'm sorry I spoke the truth about my experience. Even more shocked that he tried to disrespect me and tell me what I can and cannot afford like he knows my household finance. I came in with an approved check for $85K. It didn't work so I got approved for more. $87K and he still didn't want my business and insulted me. This is craziest and worst car buying experience ever. Please spread the word. You don't text and disrespect a customer just because you got s bad review. SMDH More