Nissan of Richmond

Amazing and hepful staff We recently visited this Nissan location in search for a reliable car. We were greeted by Tyler and set up with Chris to assist in the search. They we We recently visited this Nissan location in search for a reliable car. We were greeted by Tyler and set up with Chris to assist in the search. They were very informative and accommodating since we were traveling with two children. They offered them a playroom and snack to keep them occupied. We did not find the care we originally came in for but left with a better option that we absolutely love. Lee in financial was amazing and funny. We would like to thank ALL the staff ( sorry if I failed to mention your name) for the great and courteous service. More

Buyer beware To begin, dealer did not want to honor the original agreed upon price. Instead a sales manager tried to hard sell, but finally relented after we threa To begin, dealer did not want to honor the original agreed upon price. Instead a sales manager tried to hard sell, but finally relented after we threatened to walk. Second, the car did not have an owners manual but Chris said they would mail one to us along with replacement batteries for the key remote. That was four weeks ago and we have yet to receive. Finally, the car had an oil leak two weeks after purchase and Chris nor the manager would return my phone calls to schedule service. More

The Art of customer service From the first contact via internet, the New Nissan of Richmond, conveyed professional, knowledgeable, and timely service. Keenan, my internet contac From the first contact via internet, the New Nissan of Richmond, conveyed professional, knowledgeable, and timely service. Keenan, my internet contact, responded to the information I gave during an internet information chat session within minutes. His phone decorum came across as sincere and not pushy. Although I began the process, it was necessary to switch from me to my husband to finish the business transaction. Keenan quickly accommodated my husband, confirming the appointment I had set earlier. My husband was in closer proximity to the dealership and was able to drive by and view what we were looking for. Mind you, we had dealt with another area dealership Saturday who tried the bait and switch. We were not going to deal with that again as we already had a vehicle and were just looking. Keenan referred my husband over to Ian who began finishing the required documentation to put us in a Nissan Armada by the end of the evening. I was running late but was still warmly greeted upon my arrival. Ian had the Armada we qualified for pulled up and ready for a test drive. Unlike the other dealership, Ian allowed us to take the vehicle on more than a five minute jaunt around the corner! My husband was able to truly 'get a feel' for the vehicle. During the drive, Ian was well versed on the vehicle's specs and able to answer our questions while offering pertinent info. When we returned in, the financial department had everything figured up and us approved! There was 'walk of shame' out of the dealership due to unreasonable, unattainable request of us... we truly needed only to sign on the dotted line! We weren't hurried, generally speaking, all associates greeted us eye to eye with a smile or a nod. We were whisked off to finalize the deal with Christy. She, too was quite approachable and worked to get our payments in a range we could handle. Within 3 hours, we were driving of the lot in our Armada! As with most things, a snafu was found, not in our favor, the next day. Everyone tried to work it out but the price range was too high. Christy brought in Mike. He did not dehumanize us but worked a deal ' we could not refuse!" The service continued with contact from Ian, Corbin in the service department. My husband is a cancer survivor of 4 years. He has defied the odds, living 3 1/2 years beyond the 6 months prognosis initially given him. Married for 26 years. I have always wanted to drive off a car dealership with a car in the year it was built. Our Armada is the closest we've come to this dream! This is a lengthy review but I want others to know, even with financial challenges, this dealuwill work for YOU, JOHN AND JANE Q PUBLIC. My first referral purchased her 2017 Versa from you as well. More to follow! Please keep up the good work and continue to restore confidence in the ART OF CUSTOMER SERVICE! A big thank you to all that make this dealership run like a well oiled machine! A family we are truly proud to be a part of! Ruben & Lisa Calderon 804.873.9625 More

WORST SERVICE EXPERIENCES OF MY LIFE The purchase of my vehicle was a great experience. I did not run into any issues until I tried to use the service department. One of the things I like The purchase of my vehicle was a great experience. I did not run into any issues until I tried to use the service department. One of the things I liked about this dealer was the offer of free oil changes and free state inspections. The issue comes in when you have to actually use the service. I had a recall on my vehicle, which I was told would take about an hour and a half. I made an appointment to get the recall taken care of and an oil change. I was waiting on my car, since it is my only vehicle. Three hours later, no one had even touched my car! It took FIVE HOURS WITH AN APPOINTMENT to complete two hours of work. What is the point of an appointment? The next issue I had was when I called almost three weeks before my state inspection was going to run out to make an appointment. I was told that the manager suggests that you leave the car, since it takes THREE TO FIVE HOURS to get a state inspection done. FIVE HOURS???? Since my car is used for business, I need my car. Their suggestion was to rent a car from them for the day to the tune of $30! Someone needs to explain to them how to actually set appointments appropriately, so that people can get their cars worked on, and not spend the entire day at their facility. My experience with them is they feel they have enough business, and couldn't care less if I take mine elsewhere. DON'T FALL FOR THE "FREE" SERVICES! You can't get them unless you can be without your car ALL DAY for even the most minor services. More

awful customer service It is absurd that a customer who bought a car from this dealer and has VIP membership has to wait HOURS for a simple oil change, especially when an ap It is absurd that a customer who bought a car from this dealer and has VIP membership has to wait HOURS for a simple oil change, especially when an appointment was made. The guy who drove in with no appointment got his oil change done faster than I did. Even with the VIP membership, I'm taking my business somewhere else where I can make an appointment and have it mean something. More

Terrible customer service all around To Whom It May Concern My husband and I reside in Pennsylvania and last week he drove to Richmond, Virginia to purchase a car from the Nissan Richm To Whom It May Concern My husband and I reside in Pennsylvania and last week he drove to Richmond, Virginia to purchase a car from the Nissan Richmond dealership. Unfortunately the entire experience was terrible and left a bad taste in our mouth. For the Richmond Dealership being the 3rd largest dealer in the US (or so we were told), I wish I could say one good thing about your customer service skills but unfortunately, I cannot. Because we live in another state, we were using online, text etc to gather all of the information regarding the car. Ian, the sales person, was helpful in providing us all the specs and answering our initial questions. When it came time to run the numbers and talk monthly payments, we then had to talk to the Used Car Sales Manager, Darren. I told Darren we wanted the wrap extended warranty but he added the Gap coverage to our totals. When I told him we did not want that, he explained it could be removed. When my husband went to sign the papers, he was told that in the state of Virginia gap coverage is added to all cars. We were not sure if Darren didn’t know that or was just telling us anything to sell the car. Also after my husband drove 6 hours to sign the papers, he dealt with the new car sales manager and the paperwork was printed incorrectly. All the papers had to be re printed and re-signed which added an additional 2-3 hours hours of wait time. When we brought the car back home, I realized right away that it did not have 4 wheel drive. I called immediately, less than 12 hours after having the car and we had a hard time finding somebody that would actually speak to us. I called back multiple times for the next few days and we was told by Darren that we could sell it back and re buy another car with 4 wheel drive. Darren, the manager, confirmed multiple times that the sister location in Chesapeake did indeed have that car available and somebody from Richmond would be driving up to get the car for us. When I didn’t hear from anyone on Monday November 14 (as Darren promised), I called and spoke to Jared. He told me the car was sold at the Chesapeake location. I then called Nissan of Chesapeake myself and found out the car was still available. The Chesapeake location was willing to hold the car for Richmond to drive down and get it. Jared, the manager, talked to his manager and told me Darren was out of the office on vacation. He also informed me that they were not willing to drive up to get that car. So basically for a week we were led to believe the Richmond dealership was going to work with us when there never was a chance for that to happen. I do believe Customer Service does not include blatantly lying to a customer. I think the final straw with this debacle was when I spoke to Jared the last time, he told me his hands were tied and there was nothing he could do. I have worked in customer service for many years and have learned, there is always something you can do to make the customer happy. I was not looking to exchange the car for free, I knew that I had to sell the car back and re buy a new one. What I was looking for was people that understood this was an honest mistake and would be willing to assist us to locate the car we needed. There were other issues that popped up during this process and in the end the Nissan of Chesapeake location worked with us to sell back and buy the car we needed which had 4 wheel drive. More

Repeat customer. love this place. We have bought cars from this dealership for over 15 years. We are on our 7th here. It is always a easy process. The employees are easy to talk to. Gr We have bought cars from this dealership for over 15 years. We are on our 7th here. It is always a easy process. The employees are easy to talk to. Great customer service. The only problem I have is there was no mention that the car only had 1 key until I purchased the car and was getting in the vehicle to leave. I was very upset with that. Hoping to talk to a manager will not pay $250 for a key that assumed came with the vehicle. More

Great Experience Chris Christian was one of the most helpful salesman I have ever dealt with. He was knowledgeable and listened to what I wanted. I had very specific r Chris Christian was one of the most helpful salesman I have ever dealt with. He was knowledgeable and listened to what I wanted. I had very specific requests and he was able to accommodate each one. I would definitely recommend Nissan of Richmond. More

Happy Repeat Customer A friend recommended Jared at Richmond of Nissan to me. I purchased my last car from Nissan of Richmond with the help of Will. Will made certain tha A friend recommended Jared at Richmond of Nissan to me. I purchased my last car from Nissan of Richmond with the help of Will. Will made certain that my experience at Nissan was top notch. Jared met with me and talked me through the process of purchasing a new car. Originally I wanted to purchase a Rogue; however, after talking with Jared, he provided me with enough information to change my thought and focus on a 2016 Nissan Altima. After showing me several options, I picked my car. My 2016 Nissan Altima has every amenity I could have wanted. I also have a follow up appointment to have a wing installed. This is the first car I have ever purchased that did not require me to "settle" for less than what I wanted. From start to finish, the process was 2 hours. Will checked in frequently to ensure I was happy with my service. I was extremely happy with the service received and the personal attention provided Jared and Will. More

Worst Car Dealership Experience Ever!!! DO NOT go through what I'm experiencing! Been 3 weeks since my car purchase and my bank has yet to receive the title! I cant get tags or finalize fina DO NOT go through what I'm experiencing! Been 3 weeks since my car purchase and my bank has yet to receive the title! I cant get tags or finalize financing with out it! They do not return phone calls or emails. Once the deal is done and you drive off their lot......they don't give a s### about their customers!!! 11/8/2016 update.....30 day tags expire in 3 days, still no title!!! Susan Sage is the title clerk at Richmond Nissan, I have left her numerous messages. Not even professional enough to call me back! Losers!!! More