Back

Nissan of Richmond

Richmond, VA

4.5
7,191 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
Contact Dealership

11401 W Broad St

Richmond, VA

23233

Directions

Filter Reviews By Type

Showing 7,191 reviews

May 13, 2023

Second new Nissan Sentra purchase from Mike at Nissan of Richmond. Always a pleasure doin business More

by DP362
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2023 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

May 13, 2023

Brandon did a great job, drove from out of state to check out the inventory. Met me outside and got me into the perfect car More

by A7Boy
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antouan Mahrous, Preston Harris, Orlando Reyes, Brandon Stern, Parker Jackson
May 14, 2023 -

Nissan of Richmond responded

It's great to hear that Brandon was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

May 13, 2023

The dealership is close and convenient to my house. It stays busy. The associates and technicians are friendly, knowledgeable, and professional. More

by JPOWELLW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2023 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

May 12, 2023

Mike has been great throughout the entire process of buying my brand new Nissan sentra More

by DD510
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2023 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

May 12, 2023

Horrible Nissan of Richmond service is horrible. Would not recommend to anyone. They don't even try to work with people who has brought their car from them. Soon as my car is paid off I will be gett More

by JANEADBATES
Recommend Dealer
No
Employees Worked With
Johnny Prince, Johnny Prince
May 16, 2023 -

Nissan of Richmond responded

We're sorry to hear that you had a less than excellent experience at our dealership and hence the 1-Star review.. Each of our customers is a valued part of our operation and we strive to offer outstanding customer service. If you would, please contact me directly as I would like to discuss your experience in further detail to clear up any issues. Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

May 12, 2023

Donnie listened to the issue I was having with my car and keys not in sync. She told me the computer may need to be reprogrammed and batteries on keys changed. She explained that this was included in my warr More

by summarie907
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
May 14, 2023 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Nissan of Richmond, we look forward to having you as a valued customer for many years to come! Paula Quick Owner Loyalty Manager

May 12, 2023

I arrived at my appointment about 15 mins early was waited on immediately, just thought that a oil change and my first service could be accomplished in less time then it took (a little over 2 Hrs.) More

by flybird13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Prince
May 14, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Paula Quick Owner Loyalty Manager

May 12, 2023

The service was good. The service person was a little overwhelmed and so was a little delayed with paperwork and getting people out took a little longer than expected. I t More

by jdroach2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
May 14, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Paula Quick Owner Loyalty Manager

May 11, 2023

I called to make appointment. same day. When arrived at my appointment time no one was aware. I actually used your website and never got a call back. Carmen got me, she is the reas More

by rose_2356
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmen McDonald
May 11, 2023 -

Nissan of Richmond responded

Thanks for sharing about your experience with Nissan of Richmond. Glad Carmen was able to help you out! We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

May 11, 2023

Mike did a excellent job and followed up with me resulting in the purchase of my brand new Nissan Altima! More

by AE366
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2023 -

Nissan of Richmond responded

Here at Nissan of Richmond, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Paula Quick Owner Loyalty Manager

...
67
...