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Nissan of Richmond
Richmond, VA
7,258 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models.
We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 7,258 reviews
Verified Customer
November 08, 2020
Damion was very professional from the first contact. He listened to my needs, gave me lots of options and ultimately helped me find the best fit for my family. Damion was such a pleasure to work with that listened to my needs, gave me lots of options and ultimately helped me find the best fit for my family. Damion was such a pleasure to work with that we drove 2+ hours to purchase a vehicle from him. Please be sure to see Damion for your next vehicle purchase. More
by Melanie Weekley
Employees Worked With
Damion Whitehead
November 08, 2020
Every single time I call (takes a while to get thru) I am treated like royalty. When I arrive for service I get the biggest smiles and welcome. Quite a change from the previous ownership. I LOVE dealing with treated like royalty. When I arrive for service I get the biggest smiles and welcome. Quite a change from the previous ownership. I LOVE dealing with these folks. More
by linjones2011
Employees Worked With
Ronald Trotman, Don Johnson, Seth Albright
November 08, 2020
Had inspection completed and they changed the oil which was a nice surprise. Was disappointed however just a little car wasn’t washed as they generally do. Was appreciative of the oil being changed witho was a nice surprise. Was disappointed however just a little car wasn’t washed as they generally do. Was appreciative of the oil being changed without request. Thank you! More
by SHELLZ6393
Employees Worked With
Seth Albright, Phillip Weinman
November 08, 2020
Miss April was beyond helpful with the process of me getting a vehicle. I would definitely recommend Loyalty Nissan to anyone who is in the market getting a vehicle. I would definitely recommend Loyalty Nissan to anyone who is in the market More
by devindeon15
Employees Worked With
Aprill Davila
November 08, 2020
This dealership really takes care of you. Phillip Weinmam my service advisor puts the dealership on the map. He has great customer service and it really takes care of his customers. my service advisor puts the dealership on the map. He has great customer service and it really takes care of his customers. More
by nursebabs101
Employees Worked With
Phillip Weinman
November 08, 2020
Our initial experience wasn’t good. We had set an appointment to look at a car and when we arrived we were told that unless we were there there to purchase a car we could not be helped. After being c appointment to look at a car and when we arrived we were told that unless we were there there to purchase a car we could not be helped. After being convinced to come back for a test drive, the experience wasn’t much better. First, we were discouraged from purchasing the one one car we were there to see so we could “upgrade to a brand new vehicle “. Once we made it clear that we were only interested in the one vehicle that we had researched, then it got really, really gross. The traditional, old school sales tactics came out and we were really pretty stunned that in this day and age that this still goes on. From the sales guy to the finance guy. It was awful. We never, ever will go back. The schadenfreude going on there was just disturbing. I hope you hear this feedback. Mahamadou was okay, not great. His manager and the finance person Charles “the Bull”, would be where I would start I I owned this franchise. There also seems to be a major disconnect between your sales department and auto repair department. Another major customer service failure happened to the point we were wondering if maybe we had a blooper reel going for us. Again, not sure if it is just this dealership or all Nissan dealerships, but I so regret buying this car. More
by Eredsox09
Employees Worked With
November 08, 2020
Mike was awesome! He explained all the features and was very pleasant! Mike also was very patient considering my history with credit. Mike really made my day. very pleasant! Mike also was very patient considering my history with credit. Mike really made my day. More
by Williford.danielle79
Employees Worked With
Darren , Michael Matthews
November 07, 2020
Awesome! He was very knowledgeable and made me feel very comfortable! He was very professional and friendly as well. Give him a raise! Awesome experience! comfortable! He was very professional and friendly as well. Give him a raise! Awesome experience! More
by logansbl
Employees Worked With
Tyler Herring
November 07, 2020
It was a pleasant experience. The service department was professional and friendly. When approached by sales associates they were respectful and pleasant; I think the humor is a nice touch. Although, I professional and friendly. When approached by sales associates they were respectful and pleasant; I think the humor is a nice touch. Although, I have never like the car wash experience because my car looks worse than just remaining dirty. So much so, I wasn't offered a wash, it was fine lol 😏 More
by CHESS.FEMALE
Employees Worked With
A man, I don't remember his, he was very pleasant, sales, who thought I was 40, when in fact we discovered I'm old enough to be his grandmother ?? 5 stars*****, Ronald Trotman, Seth Albright
