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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,191 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,191 reviews

May 18, 2023

Customer service and communication needs a lot of improvement. Service department ordered the wrong part for my vehicle I just purchased. More

by B.JUNIUS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Preston Harris, Brandon Stern
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May 18, 2023 -

Nissan of Richmond responded

I would like to thank you personally for your business and also apologize that you did not have a fully satisfactory experience at our dealership. If you would like to have a direct conversation about this issue then please reach out to me directly at the number below. Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

May 18, 2023

Donnie Washington is the best & attentive to the Customer & updating Customers on their vehicle. You’ll Need More Employees like Donnie. More

by maryljames158
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
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May 20, 2023 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

May 18, 2023

Nissan of Richmond always does a nice and thorough job of taking care of my needs. More

by TYLERTAYAJAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
May 19, 2023 -

Nissan of Richmond responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

May 18, 2023

Great customer service proved by Mike and the sales manager. Showed us different options to make sure i made the right decision More

by BF326
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2023 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear that Michael and our sales team were able to serve you and demonstrate our commitment to great service. Congrats on your new vehicle and if there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

May 17, 2023

Very friendly and professional staff who explained everything that was going on with my vehicle. More

by SHANESHUA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Quick , Donnie Washington, Kavon Smith, Johnny Prince, Carmen McDonald
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May 17, 2023 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

May 17, 2023

Customer service was good but the wait was ridiculous was told it’ll be and 1hr 30mins for an oil change and ended up waiting 3hrs More

by Ni_eazzzyy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Paula Quick Owner Loyalty Manager

May 17, 2023

Incomplete information shared with customer during sale and no customer service after sale was completed. More

by heeljacks
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Orlando Reyes
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May 18, 2023 -

Nissan of Richmond responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, then please feel free to contact us directly or let us know the best way to contact you. We'd love to turnaround your sentiments Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

May 17, 2023

Orlando was very friendly, answered all questions, and seemed very knowledgeable. Easy process. Good job. More

by Jhmoody2800
Recommend Dealer
Yes
Employees Worked With
Orlando Reyes
Report | Print
May 17, 2023 -

Nissan of Richmond responded

Thanks for your feedback on your recent visit to Nissan of Richmond. It's great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Paula Quick Owner Loyalty Manager

May 17, 2023

They do 'Great Job' assisting their Customers. I'm very, very pleased with the kindness & caring attitude of the Service Reps. More

by lakeedwards
Recommend Dealer
Yes
Employees Worked With
Donnie
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May 18, 2023 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

May 18, 2023 -

Nissan of Richmond responded

Thank you for the kind words for our Service Department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

May 16, 2023

I have been getting my car's service here from last six years. They always make the best. More

by srdulam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
May 16, 2023 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

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