Nissan of Richmond

Not the greatest anymore. Sold me a car no headrest only one key worked fran was great though. The sales person Justin was relatively knew but decent he tried. The sales manager (Derrick or darrin) was horr one key worked fran was great though. The sales person Justin was relatively knew but decent he tried. The sales manager (Derrick or darrin) was horrible smart xxx who may have thought i could not buy the car. Never asked me if I wanted to put money down if I'd be willing to increase my payment. He literally gave me 2 off the wall offers that were completely on different spectrums. How do you tell me no money down 709 a month but 500 down changes your monthly payment to 559. Spoke to a gentlemen by the name of Yusuf who does the financing and low and behold the sales manager is an idiot. He was off two days later and I went back in and purchased the car. The one redeeming quality the dealer had was Fran. She was going on vacation but made sure my headrest would be waiting for me as well as making sure I received a second key that was programmed for the car. Wish she could have done the deal start to finish. More

Did not rotate tires as requested and is protocol every 5 k miles. This and other failures are repeats. I have pointed this out upstream before. 5 k miles. This and other failures are repeats. I have pointed this out upstream before. More

Too busy for effective customer service. My service appointment started out positive but that’s all I can say. They called to tell me my car was complete but never left a voicemail or follow up call. I appointment started out positive but that’s all I can say. They called to tell me my car was complete but never left a voicemail or follow up call. I had to call myself to confirm my car was ready. When I got there, I had to remind them of their service special and get my bill readjusted. My paperwork was missing the heralded “multipoint inspection” write up and upon looking at the bill, the mechanic noted that my brake fluid needed “immediate” assistance but this was NOT communicated to me. I will be getting brake service done, but it won’t be at Nissan. More

Was not satisfied with the service provided. I opted for drop in for a thumping noice from rear wheel 11:15 AM on Friday. No communication what so ever on status. I called in myself 4 times and finally got drop in for a thumping noice from rear wheel 11:15 AM on Friday. No communication what so ever on status. I called in myself 4 times and finally got update around 5:30 that wheel bearing on left rear wheel is worn out and would be replaced before 12 on Saturday. No communication on Saturday as well. I called back at 12 to check and was told that would get car back before 3 PM. 1 Pm got call to pick up car. Reached there and was given with the list of service and asked to pick car from outside. Checked the services and found that no bearing was changed. Only a nail in rear wheel was removed and patched. For this it took almost a day + with false communication or diagnosis. Really not happy. Would prefer to go somewhere else to get even regular maintenance starting next time. More

The worst experience since we but out car 2 years ago... the man at the front desk rude and not helpful at all, the manager at service was the only one that knows how to satisfy a customer. We when for and the man at the front desk rude and not helpful at all, the manager at service was the only one that knows how to satisfy a customer. We when for and oil change and thinking to change our vehicle but with this experience not happening here, the car was in there for more then 3hrs and they didn’t was it as usual the left the vehicle oil all over, not happy at all with the treatment that we got from the man at the front desk that he first said he was just the front desk man and then he said he was on top of everyone, BS.. More

The only place in town I know I can count on to take care of repair issues with my 1987 D21, even when the parts are no longer available! of repair issues with my 1987 D21, even when the parts are no longer available! More

This dealership is very friendly and always willing to help. I would definitely recommend this place of business to family and friends. When the time is right I will return for a new car. help. I would definitely recommend this place of business to family and friends. When the time is right I will return for a new car. More

I have nothing but issues every time I’ve come to this place. Service department needs a make over. Job that was to be done wasn’t. place. Service department needs a make over. Job that was to be done wasn’t. More

Great customer services as always and friendly. I’ve been coming here for years plus and always helpful. I would recommend to family and friends. coming here for years plus and always helpful. I would recommend to family and friends. More

Superb service! I also have a great experience at Nissan of Richmond. Derek Slaga was awesome to work with and his customer service skills were excellent. Will recommend others to Nissan of Richmond. of Richmond. Derek Slaga was awesome to work with and his customer service skills were excellent. Will recommend others to Nissan of Richmond. More