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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,258 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,258 reviews

November 18, 2020

Would have been 5stars but my sticker with the mileage after my oil change wasn't placed in the window. Everything else was fine. Thanks More

by saa2220
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman
Report | Print
Nov 19, 2020 -

Nissan of Richmond responded

Thank you so much for your kind words and for taking the time to leave us this wonderful feedback! NissanRVA

November 17, 2020

Horrible! Brought my car for oil change/tire rotation. Got car back- no fluids topped off,AND no tire rotation! Rushed job! Won’t be back More

by S
Recommend Dealer
No
Employees Worked With
Phillip Weinman
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Dec 04, 2020 -

Nissan of Richmond responded

Sue, we are very sorry about your visit. A manager will be in touch. Scott Shortt Owner Loyalty Manager (804) 346-4200 Ext. #1201

November 17, 2020

I was able to get my oil changed with no appointment and was in and out in no time. I bought my car from there over 7 years ago and I have not been disappointed in this service department. More

by R. Cox
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Nov 17, 2020 -

Nissan of Richmond responded

Hello, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Phillip met your expectations. Thank you again for choosing Rocking Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! NissanRVA

November 17, 2020

I feel like this was the best car buying experience I have ever had. Short quick and to the point, no games to play. I will definitely use them again. More

by Jopa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khalil Taylor
Report | Print
Nov 17, 2020 -

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. NissanRVA

November 17, 2020

Service was excellent. Fast and they gave me a loaner until my car was ready. Dealership sales department is disappointing though. Waste of my time. More

by melcre8s
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
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Nov 17, 2020 -

Nissan of Richmond responded

Hello, Thank you for the kind words for our service department! We look forward to sharing your compliments with them. We are very sorry to hear, however, that you weren’t fully satisfied with your sales experience. If you wouldn’t mind reaching out to us directly, we would like to see if there is anything we can do to turn this around for you. NissanRVA

November 17, 2020

Went in for an express oil change and was greeted immediately by Ron. He was polite, friendly and professional. My vehicle was ready when promised. More

by CAROLGORDON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman
Report | Print
Nov 17, 2020 -

Nissan of Richmond responded

Carol, Thank you so much for your excellent review! We are so glad that Ron had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Rocking Nissan of Richmond. Please don't hesitate to reach out if you need anything else. NissanRVA

November 17, 2020

The customer service was great. Service agent Kept me informed throughout the process of servicing the vehicle and brought my car back washed and clean. More

by OHENENY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Nov 17, 2020 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Phillip and our team and don't hesitate to let us know if we can be of further assistance. NissanRVA

November 17, 2020

Ron, in the service department was able to take care of me as soon as I arrived to install 4 tires,, alignment + balance the tires. More

by hlwalker58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman
Report | Print
Nov 17, 2020 -

Nissan of Richmond responded

Hello, Thank you for your business and this review. We're happy to hear Ron and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. NissanRVA

November 17, 2020

I have no complaints! Great customer service! I expected to wait hours, but my vehicle was ready in just an hour. I highly recommend this dealership. More

by christian.wanda83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brennon
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Nov 17, 2020 -

Nissan of Richmond responded

Christian, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Brennon here at Rocking Nissan of Richmond. NissanRVA

November 17, 2020

Phil has always been professional, honest, and doesn't oversell unneeded things to the customer. We have been very pleased with him. I was kept informed throughout the processes and when there was a del More

by ken3406
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Nov 17, 2020 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Phil here at Rocking Nissan of Richmond. We appreciate your business and hope to see you again soon, Ken. NissanRVA

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