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Nissan of Richmond

Richmond, VA

4.5
7,258 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,258 reviews

December 01, 2020

John went above & beyond to help me find the vehicle I wanted. I didn’t have any pressure and I didn't feel rushed. He was very Trustworthy and he listened to me. He was a very professional and polite sa More

by Emily1123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Austin
Dec 02, 2020 -

Nissan of Richmond responded

Thank you, Emily! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rocking Nissan of Richmond. We agree, John is wonderful, we are thrilled you at the opportunity to work with him! NissanRVA

December 01, 2020

Excellent service. I was promptly informed about the service status from the time I left the car until I picked it up. The price was reasonable as well. When I purchased the pathfinder from Rocking Niss More

by vgopalsamuthiram
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fran, Derek Slaga
Dec 02, 2020 -

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. We are thrilled for you to enjoy your pathfinder, comfortably. NissanRVA

November 30, 2020

I love that they take appointments , treat you respectful, get jobs done quickly and effectively. I love that Phil took time to explain details.Awesome !!! More

by luvchild1979
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Nov 30, 2020 -

Nissan of Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Rocking Nissan of Richmond! NissanRVA

November 30, 2020

Ody was super helpful and kept us entertained during the waiting period for getting financed. He is very knowledgeable about his job and he answered all the questions we had. Darren and Damien also helped. More

by dimidavis9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damion Whitehead, Odysseus "Ody" Aseron
Dec 01, 2020 -

Nissan of Richmond responded

We are very happy that Ody, Darren, and Damion provided you with such a positive experience! We sincerely value your business and look forward to your next visit. We hope you enjoy your new car! NissanRVA

November 30, 2020

Darren and mike and mike simone they were a very big help to me awsome people.very patient with me.loved beating the gong got a rocking deal More

by Barbergirly13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren, Michael Matthews
Nov 30, 2020 -

Nissan of Richmond responded

Here at Rocking Nissan of Richmond, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! NissanRVA

November 29, 2020

It was a total disappointment ! Sales rep was great , but the management was a disaster. I was not treated respectfully, the manager was rude, I was mad and needed to yell when discuss the charges items. More

by daveevergreen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Matthews
Dec 01, 2020 -

Nissan of Richmond responded

Dave, we are sorry to hear that your visit didn't meet the high standards our guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. Scott Shortt Owner Loyalty Manager (804) 346-4200 Ext. #1201

Dec 04, 2020 -

Nissan of Richmond responded

Hi, Dave: I am just cycling back around to you. I recently assumed the role of Owner Loyalty Manager. Once again, if you would like to discuss your visit in more detail, then please feel free to contact me directly. I am happy to speak with you. Paula Quick Owner Loyalty Manager 804-346-4200

Dec 14, 2020 -

Nissan of Richmond responded

Hi, Dave: I am just cycling back around to you. We're sorry that you had a disappointing visit. If you would, please call me to provide more details regarding your visit. Let's see if we can turn your sentiment around. I am happy to speak with you. Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

November 29, 2020

Very friendly and professional . Found the car I was looking for right away. Did not take long to get the purchase process done. Love the efficiency and the Finace rep Erick was great also. More

by Patt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Austin
Nov 30, 2020 -

Nissan of Richmond responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Rocking Nissan of Richmond! NissanRVA

November 29, 2020

Customer service was great. The wait time wasn't bad and I didn't have an appointment. I was helped right away when I arrived. More

by MARTINA7837
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Don Johnson
Nov 30, 2020 -

Nissan of Richmond responded

We appreciate your business and our team looks forward to serving you again soon! NissanRVA

November 29, 2020

John was really informative about all the options on the cars I looked at, and was really nice to deal with on the car I purchased. More

by sandralynn2014
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Austin
Nov 30, 2020 -

Nissan of Richmond responded

It's great to hear that John was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rocking Nissan of Richmond! NissanRVA

November 29, 2020

I LOVE Nissan's I have always had a Nissan they're last you a lifetime the salesman is very good at what they do and the service Dept is to die for I LOVE Richmond Nissan keep on rocking More

by gerald Shelton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright, John Austin
Nov 30, 2020 -

Nissan of Richmond responded

Thank you for taking the time to share your wonderful feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again! NissanRVA

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