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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,191 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,191 reviews

May 24, 2023

We are not doing the original terms. I'm having to pay extra for my roof rack. It was part of the deal that we made. I was told the next day the deal we made was off. More

by CYNDARASH
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
HARRY AND THE MONEY NEGOTIATER, Stephon Ross
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May 26, 2023 -

Nissan of Richmond responded

We appreciate your taking the time to write a review and for the Five-Star review of Stephon. Paula Quick Owner Loyalty Manager

May 24, 2023

Orlando Reyes is the best he knew what I wanted and made it happen. Thank you so much I love my new car. More

by andreanabowman098
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mahamadou Toure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Orlando Reyes
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May 25, 2023 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Orlando and our team here at Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

May 23, 2023

The sales person Antouan was very helpful,they stayed within my budget, understood my circumstances and helped with rental return,they did what they could to make it a less stressful experience after my More

by Berenice
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antouan Mahrous
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May 23, 2023 -

Nissan of Richmond responded

Thank you, Berenice, for your business and this review. We're happy to hear that Antouan and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

May 23, 2023

Very pleased with my experience today purchasing my new to me Hyundai Elantra from Michael and co More

by ZH407
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2023 -

Nissan of Richmond responded

We are so glad that Michael had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Paula Quick Owner Loyalty Manager

May 22, 2023

Brandon was great! Very personable and thorough with his knowledge on the vehicle! Was beyond excited to take my 2023 Titan home today! More

by DiStefano
Recommend Dealer
Yes
Employees Worked With
Antouan Mahrous, Preston Harris, Orlando Reyes, Brandon Stern, Parker Jackson
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May 22, 2023 -

Nissan of Richmond responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Paula Quick Owner Loyalty Manager

May 22, 2023

They do a great job dealing with their customers and the make you feel special when they clap and they let you hit the gong More

by dwayneand.three
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antouan Mahrous
Report | Print
May 22, 2023 -

Nissan of Richmond responded

Thanks for your positive feedback regarding your recent visit. We always like to hear that we are meeting our commitment to provide A-1 customer service. We appreciate your business! Paula Quick Owner Loyalty Manager

May 22, 2023

I bought my vehicle into the dealership for service on 5/20/23 the service technician we're very professional and greeted me when I came in I definitely recommend this dealership to everyone the tech More

by james3626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
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May 23, 2023 -

Nissan of Richmond responded

Thank you, James! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

May 21, 2023

They are professional and honor their prices on service work. Johnny Prince is very thorough when assisting you with necessary service work, as well as scheduling to get work completed. More

by CAWJOANIE
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Johnny Prince
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May 22, 2023 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

May 21, 2023

You gave thieves working for you again change stolen from my truck again.thank you More

by necyd39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnny Prince
Report | Print
May 22, 2023 -

Nissan of Richmond responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

May 22, 2023 -

necyd39 responded

no need to talk about it any more this is the second time this has happened to me, i am in the hospital and my daughter dropped off my truck so she didn't remove the change in the dash i had it in. still it didn't belong to whoever took it . I wasn't a lot but i hope they feel good about themselves. Thanks

May 21, 2023

I recently had my oil changed at Nissan Of Richmond, and I must say, their service was exceptional. The staff was friendly, efficient, and the job was done perfectly. Highly recommended! More

by Anton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
May 22, 2023 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

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