Back

Nissan of Richmond

Richmond, VA

4.5
7,191 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
Contact Dealership

11401 W Broad St

Richmond, VA

23233

Directions

Filter Reviews By Type

Showing 7,191 reviews

June 06, 2023

Can’t say enough about Brandon ! Been on the hunt for this vehicle and I’m glad this dealership had someone like him to help me finish my search! More

by guxmwoa896
Recommend Dealer
Yes
Employees Worked With
Brandon Stern
Jun 07, 2023 -

Nissan of Richmond responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Nissan of Richmond are glad to have you as a customer. Paula Quick Owner Loyalty Manager

June 06, 2023

Stephon was great, however, the overall experience wasn't that great. I can't say that I would recommend them. More

by kesha95
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Stephon Ross
Jun 10, 2023 -

Nissan of Richmond responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

June 04, 2023

Very easygoing experience with a dedicated sales department. An extremely enjoyable experience working with Stephon. More

by dcross1919
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephon Ross
Jun 05, 2023 -

Nissan of Richmond responded

Thank you so much for your kind words for Stephon, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

June 03, 2023

Michael was helpful and patient with me during the process of buying my bran new 2023 Missan Kicks More

by MD825
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2023 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear Michael and our team were able to serve you and demonstrate our commitment to great service! Paula Quick Owner Loyalty Manager

June 03, 2023

Amazing service, I’m very satisfied, very attentive, understanding. Took the time to make sure I was well taken care of. Great teamwork and communication. I am very satisfied More

by MEKAJONES76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2023 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our Service Team was able to serve you and demonstrate our commitment to great service! Paula Quick Owner Loyalty Manager

June 02, 2023

Thank you for servicing my daughter's vehicle to ensure that she is safe on the highway. More

by Nesmithc2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Quick , Donnie Washington, Kavon Smith, Johnny Prince
Jun 02, 2023 -

Nissan of Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

June 02, 2023

Ad didn’t match with what the price actually was and ad said no accident when in fact the car had been wrecked. I should have walked. Learned my lesson the hard way. Car broke down after driving it less th More

by scott
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mahamadou Toure
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2023 -

Nissan of Richmond responded

We appreciate your business - disappointed in your One-Star review. Take care! -Nissan of Richmond

June 02, 2023

THE BEST! I had issues with my AC for over 9 months and took it somewhere else for them to tell me it was fine! I took it here and they fixed it!!! More

by E Cudd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Jun 03, 2023 -

Nissan of Richmond responded

Thank you for your business and this review. We're glad to hear our Service Team was able to serve you and demonstrate our commitment to great service! Paula Quick Owner Loyalty Manager

June 02, 2023

They are liars and swindlers. I saw a car online made an appointment when I arrived the car was $2000 more than what it was advertised for. Then they wouldn’t do anything until we More

by Donvinci198511
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brandon Miles
Jun 03, 2023 -

Nissan of Richmond responded

Thank you for taking the time to submit a review. We are disappointed to read your comments. We take pride in good customer service and it's unfortunate things did not work out for you this time. Take care! Nissan of Richmond

June 01, 2023

He was amazing! He was very quick and honest! I will definitely come back again if I get was to get another car More

by Tamia.bellamy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antouan Mahrous, Brandon Stern, Conor O’Hanlon
Jun 02, 2023 -

Nissan of Richmond responded

Tamia, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

...
59
...