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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,191 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,191 reviews

June 23, 2023

The service was timely and satisfactory, The service rep was very personable and helpful. The "VIP" car buy experience was very offensive! The "VIP" was a first day salesman that was sent to work with me af More

by ddriver
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
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Jun 25, 2023 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Nissan of Richmond to be a positive one. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

June 23, 2023

Orlando is amazing and helpful! It was a great experience and I would recommend the place and Orlando to my friends and family :) More

by Alrughaib
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nice people there in general, Orlando Reyes
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Jun 23, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Orlando. We're glad to hear he delivered such a great experience! Congratulations on your purchase! Paula Quick Owner Loyalty Manager

June 23, 2023

Michael has been very patient with me and followed through to make sure i was satisfied with my purchase. More

by SW229
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2023 -

Nissan of Richmond responded

We're happy you found our staff to be so supportive during your experience here at Nissan of Richmond. We are always more than happy to assist you if anything else comes up. Paula Quick Owner Loyalty Manager

June 22, 2023

Always a great experience I am never disappointed being disabled I have a very hard time getting out More

by GUDGREF12
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Quick , Donnie Washington, Kavon Smith, Johnny Prince
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Jun 22, 2023 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Nissan of Richmond, we look forward to having you as a valued customer for many years to come! Paula Quick Owner Loyalty Manager

June 21, 2023

Orlando customer service was outstanding. I told him what I was looking for in a car and he guided me to the perfect vehicle. He paid very close attention to each detail of all of my request. More

by Charnsmith11
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Orlando Reyes
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Jun 22, 2023 -

Nissan of Richmond responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Paula Quick Owner Loyalty Manager

June 21, 2023

Brandon was extremely helpful and patient. We were there late and kept the staff well past closing time. The owner and financial guy were both very pushy and made me feel uncomfortable. If it More

by CSBEVINS
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brandon Miles
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Jun 22, 2023 -

Nissan of Richmond responded

While we appreciate your kind words for Brandon, we are sorry to hear that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Paula Quick Owner Loyalty Manager

June 20, 2023

The dealership was very helpful, knowledgeable and has great customer. Would definitely recommend this dealership. More

by travisscott2100
Recommend Dealer
Yes
Employees Worked With
Orlando Reyes
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Jun 21, 2023 -

Nissan of Richmond responded

It's fantastic to hear that we provided you with great customer service! We truly appreciate the opportunity to do business with you. Thanks for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

June 20, 2023

Brandon and his manager were very willing to work with us to reach a deal that worked for everyone. More

by allenseahawk12
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ju'Wuan, Charles Spicer, Brandon Miles
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Jun 21, 2023 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Brandon and our team here at Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

June 20, 2023

Mike helped my family out and was the reason we came back to make the purchase of my daughters new 2023 Nissan sentra More

by RB608
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 21, 2023 -

Nissan of Richmond responded

Thank you so much for your wonderful review! We are thrilled that Mike had the opportunity to provide you with the perfect vehicle and deal. We are so excited for your daughter to enjoy her new Sentra, and we thank you for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

June 19, 2023

Stephon was customer service driven and took the time to understand why I needed a new car. He was extremely helpful and I thoroughly enjoyed working with him! More

by MorganM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephon Ross
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Jun 21, 2023 -

Nissan of Richmond responded

Thanks, Morgan, for sharing about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

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