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Nissan of Richmond

Richmond, VA

4.5
7,191 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,191 reviews

July 06, 2023

Never had a negative experience with my appointments nor with anyone helping me With my services More

by CPRECIOUSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khalil Smith
Jul 07, 2023 -

Nissan of Richmond responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Paula Quick Owner Loyalty Manager

July 06, 2023

Michael got me a deal on my brand new 2023 Nissan Pathfinder and i could not be more satisfied More

by JM126
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2023 -

Nissan of Richmond responded

We're happy you found Michael to be so supportive during your experience here at Nissan of Richmond. Congratulations on your new purchase! Paula Quick Owner Loyalty Manager

July 06, 2023

Your customer service representative was very helpful in solving my problem and notifying me when it was resolved More

by NANANAN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Debbie. We're glad to hear we delivered such a great experience! We appreciate this awesome, five-star review. Paula Quick Owner Loyalty Manager

July 05, 2023

Can’t say I’m too impressed with the dealership but the service center is always phenomenal. Very informative, punctual, kind & professional. More

by RDOSHAUGHNESSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the names
Jul 06, 2023 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

July 05, 2023

The service was good and had my car done in about hour an a half and did a good job More

by Sawyermikea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karra O'Bryan
Jul 05, 2023 -

Nissan of Richmond responded

We're happy you found our staff to be so supportive during your experience here at Nissan of Richmond. We are always more than happy to assist you if anything else comes up. Paula Quick Owner Loyalty Manager

July 05, 2023

He was very nice and attentive Would 100% Reccomend so sweet and respectful. Answered all my questions with no hesitation More

by jaylaseward3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Orlando Reyes
Jul 05, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Orlando. We're glad to hear he delivered such a great experience! We appreciate this awesome, five-star review. Paula Quick Owner Loyalty Manager

July 03, 2023

This was my first time purchasing a car and my saleperson “ Muhammed “ made it so easy and was very helpful. Everybody at this dealership was excellent!! Thanks :) More

by makaylaminor1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mahamadou Toure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2023 -

Nissan of Richmond responded

Thank you for your review and kind words for Mahamadou and the team! We appreciate your business. Congratulations on your new purchase! Paula Quick Owner Loyalty Manager

July 03, 2023

Very professional, courteous and attentive to listening to your concerns and expressing what needs to be done to resolve the issue. More

by JJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Khalil Smith, Karra O'Bryan
Jul 03, 2023 -

Nissan of Richmond responded

Thank you for taking your time and giving us an excellent review, our priority is customer satisfaction and we are more than pleased to hear that is exactly what you received. Let us know if anything else comes up, we are always here to help! Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

July 03, 2023

Amazing patience and customer service! No pressure at all to purchase... Brandon stayed until closing hours a couple of days just me me to make sure my goal of a reliable car was made! Tha More

by ms.vaviking08
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Miles
Jul 04, 2023 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that Brandon had the opportunity to work with you, and we are thrilled that you found your experience with us here at Nissan of Richmond to be a positive one. Congratulations on your new purchase! Paula Quick Owner Loyalty Manager

July 02, 2023

Made an appointment. Waited 6 hrs. It was a warranty problem happening to my type of car that could've been a serious accident. My car was only taken in hours later when More

by karolinalopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Khalil Smith
Jul 03, 2023 -

Nissan of Richmond responded

Dear Karolina, We're sorry to hear that you had a negative experience with our service team. We strive to provide exceptional support to our customers, and it's disappointing to hear that we fell short in your case. We will review this issue with our team and take steps to improve our communication. Thank you for providing us with your thoughts. Paula Quick Owner Loyalty Manager

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