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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,191 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,191 reviews

July 08, 2023

I brought my car in at 1pm didn’t finish until about 4:30. For an oil change. Unacceptable. More

by AUBRIESHAHUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khalil Smith
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Jul 08, 2023 -

Nissan of Richmond responded

Thank you for your feedback. Customer satisfaction is our top priority, and we are sorry to hear that we fell short of your expectations this time. We appreciate your business and hope you will give us the opportunity to demonstrate that we can do better! Paula Quick Owner Loyalty Manage

July 08, 2023

Mike helped us a lot and endured the heavy rain to make sure we were happy with purchasing our new Mazda cx-9 More

by CW757
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2023 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad Michael was able to help! Congratulations on your purchase! Paula Quick Owner Loyalty Manager

July 08, 2023

Debbie in service did an excellent job in helping us get out 2013 Murino back on the road during the 4th week. Kudos to Debbie More

by nomoresurveys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2023 -

Nissan of Richmond responded

We're happy you found our staff to be so supportive during your experience here at Nissan of Richmond. We are always more than happy to assist you if anything else comes up. Paula Quick Owner Loyalty Manager

July 07, 2023

Great service, Debbie was very helpful. She was able to have our car serviced and ready for pick up in one day. More

by keith.scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2023 -

Nissan of Richmond responded

Hello, we appreciate you taking the time to leave us this feedback and we are glad Debbie gave you such great service. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Paula Quick Owner Loyalty Manager

July 07, 2023

Mikey was a big help in the purchase of our certified 2020 Nissan rogue that we our excited to have More

by TH171
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2023 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad Michael was able to help! Congratulations on your new purchase! Paula Quick Owner Loyalty Manager

July 07, 2023

I didn’t think i was gonna drive away in a vehicle today but Michael helped me get into a Nissan kicks More

by NL924
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2023 -

Nissan of Richmond responded

We're happy you found Michael to be so supportive during your experience here at Nissan of Richmond. Congratulations on your purchase! Paula Quick Owner Loyalty Manager

July 07, 2023

Brandon did such a great job today. Very patient and thorough. Felt so lucky to have him as a salesman. More

by Sully
Recommend Dealer
Yes
Employees Worked With
Brandon Stern
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Jul 08, 2023 -

Nissan of Richmond responded

Hello, we appreciate you taking the time to leave us this feedback. We're glad Brandon was able to work with you and give you a great experience! Thank you for choosing Nissan of Richmond. Congratulations on your new purchase! Paula Quick Owner Loyalty Manager

July 07, 2023

Great dealership, Orlando was great brought an ACURA MDX from him, very happy with our purchase More

by Caitlindavid02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Orlando Reyes
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Jul 07, 2023 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad Orlando was able to help! Congratulations on your purchase! Paula Quick Owner Loyalty Manager

July 06, 2023

The representatives are very professional and patient. Got great services on my car. Provided good environment for customers. More

by yigio1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khalil Smith
Report | Print
Jul 06, 2023 -

Nissan of Richmond responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

July 06, 2023

Great customer service. Everyone seemed welcoming. Easy to work with and a calm inviting environment More

by Sam A.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Stern
Report | Print
Jul 07, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Brandon and our team. We're glad to hear we delivered such a great experience! We appreciate this awesome, five-star review. Congratulations on your purchase! Paula Quick Owner Loyalty Manager

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