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Nissan of Richmond

Richmond, VA

4.5
7,191 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,191 reviews

July 14, 2023

Very good and profesional. Got excellent service. Would recommend to anyone. Too many words required. More

by DEBSUEBREWER13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2023 -

Nissan of Richmond responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Paula Quick Owner Loyalty Manager

July 13, 2023

Scheduled appointment for 7:30 but was told appointments don’t mean that the work will get done at that time. Called to find out status but they filed the truck under the wrong name. Went in person but co More

by allenrwaring
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Debbie Conyers
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2023 -

Nissan of Richmond responded

Thank you for your feedback. Customer satisfaction is our top priority, and we are sorry to hear that we fell short of your expectations this time. We appreciate your business and hope you will give us the opportunity to demonstrate that we can do better! Paula Quick Owner Loyalty Manager

July 13, 2023

My Pathfinder 2022 has been in the service area for over a week- last Wednesday. They still do not know what is wrong with it or how long it will take. I had to call everyday multiple times to finally get a More

by guenrose
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Karra O'Bryan
Jul 14, 2023 -

Nissan of Richmond responded

Thank you for your feedback. Customer satisfaction is our top priority, and we are sorry to hear that we fell short of your expectations this time. We appreciate your business and hope you will give us the opportunity to demonstrate that we can do better! Paula Quick Owner Loyalty Manager

July 12, 2023

Ju’Wuan was amazing, really took care of me buying my first car. Gave me the best experience, and I love my new car :) More

by thuyanh.navarro
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ju'Wuan Smith
Jul 13, 2023 -

Nissan of Richmond responded

Congratulations on your new purchase, Thuyanh! Thank you for taking the time to share your thoughts on working with our team. We're glad to hear that Ju'Wuan delivered a great experience. We look forward to serving you for years to come. Paula Quick Owner Loyalty Manager

July 12, 2023

My salesman, Brandon Miles, was a gem! He went above and beyond to make my car buying experience a positive one. Professional, kind and thorough are three words to describe Brandon. I high More

by Anitatodd03
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harry, Yousuf, Brandon Miles
Jul 13, 2023 -

Nissan of Richmond responded

Thank you for sharing your experience with us! We're happy to hear it went well here with Brandon. We hope you enjoy your new vehicle, Anita. We truly appreciate your feedback. Paula Quick Owner Loyalty Manager

July 11, 2023

Orlando Reyes профессионал высшей степени ! come see him took very care of us very professional ! Will be buying another car for my son from him More

by Mdent65
Recommend Dealer
Yes
Employees Worked With
Orlando Reyes
Jul 11, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Orlando. We're glad to hear he delivered such a great experience! We appreciate this awesome, five-star review. Congratulations on your new purchase! Paula Quick Owner Loyalty Manager

July 11, 2023

I used to get my oil changes free and I was not informed ahead of time that the management changed and now there is a cost. Also after my oil was changed, the mechanic did not put a new service sticker in m More

by chenellballard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alki Nickolaou
Jul 12, 2023 -

Nissan of Richmond responded

Thank you for your feedback. Customer satisfaction is our top priority, and we are sorry to hear that we fell short of your expectations this time. We appreciate your business and hope you will give us the opportunity to demonstrate that we can do better! Paula Quick Owner Loyalty Manager

July 11, 2023

I had a great experience with the staff very welcoming, good people. Would recommend to others More

by rdaughtry81
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ju'Wuan Smith
Jul 11, 2023 -

Nissan of Richmond responded

We're happy you found our staff to be so supportive during your experience here at Nissan of Richmond. We are always more than happy to assist you if anything else comes up. Paula Quick Owner Loyalty Manager

July 11, 2023

Michael made sure that i got what i wanted and the process was quick & easy purchasing my new 2023 Nissan altima More

by CB526
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2023 -

Nissan of Richmond responded

Thank you for sharing your experience with us! We're happy to hear it went well and we are glad Michael was able to assist you. Congratulations on your new purchase! Paula Quick Owner Loyalty Manager

July 11, 2023

Nissan of Richmond is always clean and welcoming of customers. They have the nicest employees. More

by JADAMORRIS73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2023 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

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