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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,191 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,191 reviews

July 15, 2023

They presented me a bill for $178 for only an inspection that was supposed to be covered on my service plan. About gave me a heart attack. More

by one4dancing
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Hornbeck
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2023 -

Nissan of Richmond responded

Sorry to learn of the negative experience you had at Nissan of Richmond. I would like more details about your experience. How may I best get in touch with you? As well, you can reach me directly at the number below. Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200 ext. 1045

July 15, 2023

Pleasant experience. Everyone was great. JuWuan explained all the features. This is our 4th Nissan. More

by rdpreston48
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ju'Wuan Smith
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Jul 15, 2023 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad Ju'Wuan was able to help, and we hope to see you again! Congratulations on your purchase! Paula Quick Owner Loyalty Manager

Aug 15, 2023 -

rdpreston48 responded

Paula, unfortunately i am very disappointed that once all the paper work was complete and we were ready to.take our Pathfinder home we were told there is only one key. Attempts via JuWuan to talk to Harry both before we left and later in the week were met with "that's the way it is..." We arenow looking at an additional $400 for a second key. In addition a letter was sent to the General Manager, Manny Fakhori about our unhappiness in not having full.disclosure about the key. Since no one has responded to our situation then Nissan Corp. is my next step.

July 15, 2023

First car in the morning for oil change. Two hours later no car. Went to ask about it and saw it outside. Mr Smith never told me it was finished. No paperwork. He tried to charge me double o More

by JOSE.HERRERA123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Khalil Smith
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Jul 15, 2023 -

Nissan of Richmond responded

Thank you for bringing this to our attention. We're sorry to hear that you had a less than a Five-Star experience at our dealership. Each of our customers is a valued part of our operation and we strive to offer outstanding customer service. We will take this into consideration for our training process. Sincerely, Paula Quick Owner Loyalty Manager

Jul 15, 2023 -

JOSE.HERRERA123 responded

Mere words. This has been going on since you took over. Your canned response sounds like you actually care but your actions display that you don’t.

July 15, 2023

Mike really helped we out with the purchase and car insurance. He made the process less painful More

by CD187
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Mike. We're glad to hear he delivered such a great experience! We appreciate this awesome, five-star review. Congratulations on your purchase! Paula Quick Owner Loyalty Manager

July 15, 2023

This dealership was very clean and pleasant. It had all the necessary amenities to make the customer feel comfortable and safe. I have a good rapport with my service manager and she treats me we More

by meena531
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2023 -

Nissan of Richmond responded

We're happy you found our staff to be so supportive during your experience here at Nissan of Richmond. We are always more than happy to assist you if anything else comes up. Paula Quick Owner Loyalty Manager

July 15, 2023

They have always taken great care of my Nissan Pathfinder and communicated very quickly on my car’s status so that I did not have to wait longer than what I expected. More

by OneLuckyDad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alki Nickolaou
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Jul 15, 2023 -

Nissan of Richmond responded

We're happy you found our staff to be so supportive during your experience here at Nissan of Richmond. We are always more than happy to assist you if anything else comes up. Paula Quick Owner Loyalty Manager

July 14, 2023

Cancel my free oil changes that was promise to me will never another car from them More

by PATLUCAS64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Khalil Smith
Report | Print
Jul 15, 2023 -

Nissan of Richmond responded

Thank you for your feedback. Customer satisfaction is our top priority, and we are sorry to hear that we fell short of your expectations this time. We appreciate your business and hope you will give us the opportunity to demonstrate that we can do better! Paula Quick Owner Loyalty Manager

July 14, 2023

Mr Stephon Ross was so helpful He made the process of buying a car very easy. I will be back for another purchase 🔥🔥🔥 More

by nayray551
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephon Ross
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Jul 14, 2023 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad Stephon was able to help, and we hope to see you again! Congratulations on your purchase! Paula Quick Owner Loyalty Manager

July 14, 2023

It was a great experience. Thank you for that. Would come back to the Nissan dealership More

by NissanKickDriver420
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khalil Smith, Alki Nickolaou
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Jul 14, 2023 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

July 14, 2023

Mike pushed hard and together we found the perfect Audi Q5 for our family and couldn’t be more satisfied with the purchase More

by JG181
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2023 -

Nissan of Richmond responded

We're happy you found our staff to be so supportive during your experience here at Nissan of Richmond. Congratulations on your purchase! Paula Quick Owner Loyalty Manager

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