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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,191 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
Contact Dealership

11401 W Broad St

Richmond, VA

23233

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Showing 7,191 reviews

July 17, 2023

Easy to drop off and pickup vehicle - would recommend Nissan of Richmond to other Nissan owners More

by lhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karra O'Bryan
Report | Print
Jul 17, 2023 -

Nissan of Richmond responded

We're happy you found our staff to be so supportive during your experience here at Nissan of Richmond. We are always more than happy to assist you if anything else comes up. Paula Quick Owner Loyalty Manager

July 17, 2023

Nissan is always a welcoming environment and is clean. I love that they have coffee in the waiting area. More

by JADAMORRIS73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2023 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

July 16, 2023

Great service. They make me feel welcome. I always feel like they are honest bout my car. More

by Nateb901
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kavon Smith, Johnny Prince, Khalil Smith, Alki Nickolaou
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Jul 17, 2023 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

July 16, 2023

Kara called me frequently to update me on the progress with my car. Very helpful. More

by SMAUSTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karra O'Bryan
Report | Print
Jul 17, 2023 -

Nissan of Richmond responded

We're happy you found our staff to be so supportive during your experience here at Nissan of Richmond. We are always more than happy to assist you if anything else comes up. Paula Quick Owner Loyalty Manager

July 16, 2023

Have been continually disappointed by the transaction of my purchase. Have had to ask repeatedly for documents. As soon as I left the lot started finding problems even after this car (and I paid for) had th More

by Dee brown
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Hornbeck
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karra O'Bryan
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Jul 17, 2023 -

Nissan of Richmond responded

Thank you for your feedback. Customer satisfaction is our top priority, and we are sorry to hear that we fell short of your expectations this time. We appreciate your business and hope you will give us the opportunity to demonstrate that we can do better! Paula Quick Owner Loyalty Manager

July 16, 2023

Extremely wonderful experience with Stephon. Walk away with a brand new vehicle. Have a life time customer More

by Amandaburtonx3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephon Ross
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Jul 17, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Stephon. We're glad to hear he delivered such a great experience! We appreciate this awesome, five-star review. Congratulations on your new purchase! Paula Quick Owner Loyalty Manager

July 16, 2023

I liked this service rep much better than the one I had last time for sure. More

by REALSTATELADY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alki Nickolaou
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Jul 17, 2023 -

Nissan of Richmond responded

We're happy you found Alki to be so supportive during your experience here at Nissan of Richmond. We are always more than happy to assist you if anything else comes up. Paula Quick Owner Loyalty Manager

July 16, 2023

Service and communication were good. They tried fo get me in and out as quickly as possible. More

by TARAANNE.HAYES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khalil Smith
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Jul 17, 2023 -

Nissan of Richmond responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Paula Quick Owner Loyalty Manager

July 16, 2023

Best car purchase I have ever made, hands down! !! Antouan Mahrous is a great salesman, he took the time to explain everything about the Sentra I purchased. I am truly grateful for all the support t More

by eddieface82
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antouan Mahrous
Report | Print
Jul 17, 2023 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad Antouan was able to help, and we hope to see you again! Congratulations on your new purchase! Paula Quick Owner Loyalty Manager

July 15, 2023

Most seamless car buying experience I’ve ever had. Set an appointment. Came in, car was cleaned and Brandon was ready ! Thank you so much More

by TimJ
Recommend Dealer
Yes
Employees Worked With
Brandon Stern
Report | Print
Jul 15, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Brandon. We're glad to hear he delivered such a great experience! We appreciate this awesome, five-star review. Paula Quick Owner Loyalty Manager

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