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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,191 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,191 reviews

July 22, 2023

Brandon was great to work with I would highly recommend him for the purchase of a new car More

by axahuffman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Miles
Report | Print
Jul 22, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Brandon. We're glad to hear he delivered such a great experience! We appreciate this awesome, five-star review. Congratulations on your new purchase! Paula Quick Owner Loyalty Manager

July 22, 2023

I ask for a wash I was told it was going to rain so that they would not be washing today however it did not rain and I go no wash More

by sostretelisha3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
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Jul 24, 2023 -

Nissan of Richmond responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Paula Quick Owner Loyalty Manager

July 22, 2023

I got a flat brought my car in for a tire and wheel locks when I picked my car up they had way too much air in the tire and didn’t know I purchased a wheel lock I had to ask for it there is dent in my rim as More

by Omikahodge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Khalil Smith
Report | Print
Jul 22, 2023 -

Nissan of Richmond responded

Thank you for bringing this to our attention. We're sorry to hear that you had a less than a Five-Star experience at our dealership. Each of our customers is a valued part of our operation and we strive to offer outstanding customer service. We will take this into consideration for our training process. Paula Quick Owner Loyalty Manager

July 22, 2023

Very unprofessional and unorganized. Dropped my car off to get looked at 630 a went back in after 4 p and they told me they hadn’t looked at the car all day and after I left they called More

by pinder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Karra O'Bryan
Report | Print
Jul 27, 2023 -

Nissan of Richmond responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

July 22, 2023

Tony is an excellent salesperson and truly an asset to your company. A pleasure working with him. More

by Evelyngaines
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antouan Mahrous
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Jul 22, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Antouan. We're glad to hear he delivered such a great experience! We appreciate this awesome, five-star review. Congratulations on your new purchase! Paula Quick Owner Loyalty Manager

July 22, 2023

Debbie Conyers service advisor was outstanding in making sure my concerns were answered and getting me to the service manager More

by EARLINE33
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Hornbeck ??????, Karra O'Bryan
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Jul 24, 2023 -

Nissan of Richmond responded

We're happy you found our staff to be so supportive during your experience here at Nissan of Richmond. We are always more than happy to assist you if anything else comes up. Paula Quick Owner Loyalty Manager

July 21, 2023

Service was good, just had a state inspection done, just took a lot longer than I anticipated. More

by NANANA0
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karra O'Bryan
Report | Print
Jul 22, 2023 -

Nissan of Richmond responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Paula Quick Owner Loyalty Manager

July 21, 2023

Prompt service and courteous and helpful. Met all our expectations would deal with them again. More

by Carman1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ju'Wuan Smith
Report | Print
Jul 21, 2023 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad Ju'Wuan was able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

July 21, 2023

I had a excellent overall experience withe service for my Murano. Khalil greeted me immediately, took my information and confirmed what I was there to have addressed. He set a clear expectation for time and More

by ann.vandersyde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khalil Smith
Report | Print
Jul 22, 2023 -

Nissan of Richmond responded

We're happy you found our staff to be so supportive during your experience here at Nissan of Richmond. We are always more than happy to assist you if anything else comes up. Paula Quick Owner Loyalty Manager

July 21, 2023

why not read the 2 others I have written before, apparently nobody reads these reviews! More

by WEAREATREST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Khalil Smith
Report | Print
Jul 21, 2023 -

Nissan of Richmond responded

Sorry to learn of the negative experience you had at Nissan of Richmond. I would like more details about your experience. How may I best get in touch with you? As well, you can reach me directly at the number below. Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200 ext. 1045

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