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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,191 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,191 reviews

July 26, 2023

Had a wonderful experience here with getting a car. They worked very hard to find me something that I loved and worked with me. More

by laurensimpson15
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Stephon Ross
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Jul 27, 2023 -

Nissan of Richmond responded

Lauren, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

July 26, 2023

Great customer service and staff. The service was completed in a timely manner. Thank you More

by CLYDE.ESCHETE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Welch
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Jul 26, 2023 -

Nissan of Richmond responded

We're happy you found our staff to be so supportive during your experience here at Nissan of Richmond. We are always more than happy to assist you if anything else comes up. Paula Quick Owner Loyalty Manager

July 26, 2023

Michael made my experience and enjoyable during the process of getting my brand new 2023 nissan sentra More

by OP519
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Michael and our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

July 25, 2023

0 STARS. On 7/17/23 I brought my car in (that was bought in April 2023 from this dealership) for an engine malfunction notification for the third time. On 7/2 More

by reese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Hornbeck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Conyers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kavon Smith, Johnny Prince, Khalil Smith, Karra O'Bryan, Alki Nickolaou
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Jul 25, 2023 -

Nissan of Richmond responded

Sorry to learn of the negative experience you had at Nissan of Richmond. I would like more details about your experience. How may I best get in touch with you? As well, you can reach me directly at the number below. Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200 ext. 1045

July 25, 2023

Very individualized care dealing with me and my car! ! Thank You so much for Your real interest ☺️. More

by MARY.A.WINCHESTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kavon Smith, Johnny Prince, Khalil Smith, Karra O'Bryan
Report | Print
Jul 25, 2023 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

July 25, 2023

Good and great customer service on time mechanics clean waiting areas and associates always keep you informed of what is taking place with your vehicle 😀 More

by JayJay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alki Nickolaou
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Jul 25, 2023 -

Nissan of Richmond responded

We're happy you found our staff to be so supportive during your experience here at Nissan of Richmond. We are always more than happy to assist you if anything else comes up. Paula Quick Owner Loyalty Manager

July 25, 2023

Planned on looking at a few more brands , Nissan of Richmond was my first stop. Thanks to Brandon and his team they made it my last. Very pleasant and got great deal. More

by Max
Recommend Dealer
Yes
Employees Worked With
Brandon Stern
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Jul 26, 2023 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond. Your feedback and rating mean a lot to us. We're glad Brandon and our team were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

July 24, 2023

Orlando was very helpful in the purchase process and helped me having a great experience and getting a good deal. More

by felipedqpaiva
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Orlando Reyes
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Jul 25, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Orlando. We're glad to hear he delivered such a great experience! We appreciate this awesome, five-star review. Congratulations on your new purchase! Paula Quick Owner Loyalty Manager

July 24, 2023

Great customer service. Friendly and knowledgeable. Made it happen So we could get our daughter a safe first car, much better than my first car! More

by hoylejhh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ju'Wuan Smith
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Jul 24, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Ju'Wuan . We're glad to hear he delivered such a great experience! We appreciate this awesome, five-star review. Congratulations on your purchase! Paula Quick Owner Loyalty Manager

July 24, 2023

Outstanding customer service. Professional and knowledgeable. Would highly recommend Love our Volkswagen Atlas Thank you! More

by WANDERSON4
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Hornbeck
Report | Print
Jul 24, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

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