Nissan of Richmond

Very friendly. Went out of their way to find a quality vehicle in my budget. Went out of their way to find a quality vehicle in my budget. More

Orlando and Nissan of Richmond treated just like family from the moment we walked into the showroom. Kudos! Orlanda R. you made it work we walked off the lot with our vehicle of choice. I am going to te from the moment we walked into the showroom. Kudos! Orlanda R. you made it work we walked off the lot with our vehicle of choice. I am going to tell all of my family and friends to purchase their next vehicle from you. 👌🏽👏👏 More

Based on my recent experience I don’t have plans on returning for routine maintenance. I came in at 8:42 for a 9am appt.- oil change and state inspection. At 10:35 I was advised that I needed wipers an returning for routine maintenance. I came in at 8:42 for a 9am appt.- oil change and state inspection. At 10:35 I was advised that I needed wipers and the plate lights needed to be replaced. I agreed immediately to have the work done. At 1:15 after everyone that came in at the same time as me and those who came after left I went to inquire about my car, and was given excuses and was told my advisor left and didn’t communicate to anyone. I was frustrated and instructed them to give my car. I get the paperwork, paid the bill, but my keys were missing. The gentleman that stepped in to help found my keys and was really trying but at that point I was utterly disgusted. I shared a few words with the sweet customer retention manger- her name escapes me at the moment. I’ve had quite a few bad experiences with the service department, but tried to give grace and not provide negative feedback, well that has definitely come back to teach me a lesson. I’ve been driving a Nissan product since 2002. Altima, Infiniti and Murano, so Im loyal to the brand but the service department is very lackluster More

This is the second Nissan I've purchased from Tony. ...I traded my 2018 for a 2023 and i couldn't give this young man enough credit for his outstanding customer service and overall experience at this de ...I traded my 2018 for a 2023 and i couldn't give this young man enough credit for his outstanding customer service and overall experience at this dealership....I am beyond elated and will suggest this dealership to everyone I know looking to buy a new or used vehicle. Thank you guys so much and Tony a special thanks to you. More

Debbie is EXTREMELY helpful every time that I drive into the building for service! I appreciate her going out of her way countless times to help me out the building for service! I appreciate her going out of her way countless times to help me out More

I didn't have a pleasant experience with Nissan of Richmond. They have bad communication... Richmond. They have bad communication... More

The entire staff was very helpful. Akash is an awesome salesman. Definitely two thumbs up Akash is an awesome salesman. Definitely two thumbs up More

Everything I was told from the guys who sold me my car was a complete lie. was a complete lie. More

Work performed as expected. Advised of items coming due in the next couple of months. Thanks. Advised of items coming due in the next couple of months. Thanks. More

This was the quickest most pain free transaction ever. Thank you so much! Stephon was so helpful and made buying a car a piece of cake. Thank you so much! Stephon was so helpful and made buying a car a piece of cake. More