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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,191 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
Contact Dealership

11401 W Broad St

Richmond, VA

23233

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Showing 7,191 reviews

November 07, 2023

The people checking in don’t know information, check out people are rude. They did the wrong service. Never going back! More

by mwhite0910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Debbie Conyers
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2023 -

Nissan of Richmond responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Jennifer Herrera Owner Loyalty Manager (804) 346-4200 ext 1045

November 05, 2023

Stephon was simply amazing! He was kind and adamant about meeting my car buying needs! Thank you for being informative and patient. Making this a wonder car buying experience. More

by dialipscomb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bull, Stephon Ross
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Nov 05, 2023 -

Nissan of Richmond responded

Thanks for your feedback on your recent visit to Nissan of Richmond. It's great to hear that Stephon was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Jennifer Herrera Owner Loyalty Manager

November 04, 2023

Pleasant, friendly and seemless service! I would definitely do business again with this dealership again. More

by bjvergara
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephon Ross
Report | Print
Nov 05, 2023 -

Nissan of Richmond responded

Thanks for sharing about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Jennifer Herrera Owner Loyalty Manager

November 04, 2023

Very nice people, 90s music, thanks for everyone for all of their wonderful amazing help!!! More

by car
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mahamadou Toure
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2023 -

Nissan of Richmond responded

Here at Nissan of Richmond, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Jennifer Herrera Owner Loyalty Manager

November 03, 2023

Mohammed and Cody got me in my new family truck. With 3 kids I definitely needed bigger. More

by lcharles503
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mahamadou Toure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Bull , Cody Norklood
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Nov 04, 2023 -

Nissan of Richmond responded

Thanks for sharing about your experience with Mahamadou and Cody here at Nissan of Richmond. Congrats on your new truck! We appreciate your business and hope to see you again soon! Jennifer Herrera Owner Loyalty Manager

October 28, 2023

Cody and Harry were professional guys. they were very cooperative. Nice dealership here in Richmnd More

by ghailan_2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Norklood
Report | Print
Oct 29, 2023 -

Nissan of Richmond responded

Thanks for sharing about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Jennifer Herrera Owner Loyalty Manager

October 28, 2023

Very helpful, very good at communicating and helping me understand what I needed to know and getting my limit reduced More

by myajaide1234
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephon Ross
Report | Print
Oct 29, 2023 -

Nissan of Richmond responded

Thank you for taking the time to write this review! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Nissan of Richmond are glad to have you as a customer. Jennifer Herrera Owner Loyalty Manager

October 28, 2023

I first called Khalil bc my son’s car had to be towed to the dealership and Khalil was helpful original finding a tow truck for us. Once the car was towed to the dealership, I was told the car may be looked More

by DebbieG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Hornbeck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Khalil Smith
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Nov 01, 2023 -

Nissan of Richmond responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Jennifer Herrera Owner Loyalty Manager (804) 346-4200 ext 1045

October 27, 2023

Stephon Ross was amazing very professional. He definitely took care of my needs I was a little nerve but he put my mind at ease. I got a car a 2022 Altima. God bless him . More

by ladyzipus
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephon Ross
Report | Print
Oct 29, 2023 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback. We hope you enjoy your new Altima! Jennifer Herrera Owner Loyalty Manager

Oct 30, 2023 -

ladyzipus responded

you're so welcome. God blessed you

October 27, 2023

Stephon was such an awesome and Great sales person and Mike Jackson was also an awesome person they were so kind and patient I really appreciate everything I give them both a rating of 2000 Awesome guys. More

by Annie Scales
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephon Ross
Report | Print
Oct 29, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us, Annie. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jennifer Herrera Owner Loyalty Manager

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