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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,258 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
Contact Dealership

11401 W Broad St

Richmond, VA

23233

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Showing 7,258 reviews

August 31, 2022

Always pleasant helpful answering my many questions. So far not disappointed at all. Easy process More

by DDINSPECTION
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2022 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad to count you as one of our customers and look forward to seeing you again! Paula Quick Owner Loyalty Manager

August 31, 2022

Michael and Christian made the process smooth & east with the purchase of our new chevy Tahoe More

by SS276
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
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Aug 31, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with Michael and Cristian, and we hope you'll continue to enjoy your new Tahoe! Paula Quick Owner Loyalty Manager

August 29, 2022

Great service like service department an time the girl was polite an quick got back to me with parts More

by CWOODCOCK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelley Carlson
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Aug 29, 2022 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

August 29, 2022

The service representative which was kelly, was very informative and explained all the situations of the service department. This was a tremendous help. She was very courteous. More

by AJACX1953
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelley Carlson
Report | Print
Aug 29, 2022 -

Nissan of Richmond responded

Hello, we appreciate your taking the time to leave us this feedback on Kelley and the service she provided. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Paula Quick Owner Loyalty Manager

Aug 29, 2022 -

Nissan of Richmond responded

We are very happy to hear Kelley provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

August 29, 2022

Your customer service representatives were some of the most polite people I've come across and the service was done in a timely fashion More

by Kewiii25888
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Ross
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Aug 29, 2022 -

Nissan of Richmond responded

Thank you! Michelle and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

August 28, 2022

Fast and efficient process. Brandon was very knowledgeable and straight to the point. Very happy with my purchase. More

by lrnbryan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Stern
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Aug 29, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Brandon and our team. We're glad to hear we delivered such a great experience! We appreciate this awesome, Five-Star review. Paula Quick Owner Loyalty Manager

Aug 29, 2022 -

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! Brandon and our team sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

August 28, 2022

Disorganized, pushy, unwilling to listen to my needs. Chaotic and frustrating experience - they called me 6 times trying to get me to buy something but I had to pry information about the status of my car More

by rob.stephen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don’t remember - no one identified themselves
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Aug 29, 2022 -

Nissan of Richmond responded

We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your sentiments around. If you are willing, please contact me at (804) 346-4200 x. 1000 if you would like to add any further comments. I would appreciate your information, as well, so I can get the whole story. Sincerely, Paula Quick Owner Loyalty Manager

August 28, 2022

They are very helpful and friendly when it comes to getting your car service there More

by lex0527
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2022 -

Nissan of Richmond responded

Lex, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

Aug 29, 2022 -

Nissan of Richmond responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Paula Quick Owner Loyalty Manager

August 27, 2022

Oil change was quick and efficient with a short wait. Even offered to wash the car More

by DWAYNE.EASTER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Kellogg
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Aug 29, 2022 -

Nissan of Richmond responded

Dwayne, Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

August 27, 2022

This dealership always has nice people. From the sales, to service to , management. I am always greeted with the warmest welcome, explanations are clear, and they will work with you. I’m gl More

by D.GRAY1991
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2022 -

Nissan of Richmond responded

It's great to hear that Debbie and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

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