Nissan of Richmond

I recently visited this showroom for vehicle servicing and state inspection. I was informed that my vehicle's front wheel bearings needs replacement, and they quoted $1479.99. I declined, and they failed and state inspection. I was informed that my vehicle's front wheel bearings needs replacement, and they quoted $1479.99. I declined, and they failed the state inspection and put a rejection sticker on the car. Then I later took my car to another service center for a second opinion and they confirmed that everything is fine and passed the state inspection. Additionally, during the same visit, since my rear-view mirror was broken, i have asked this Nissan showroom for the price for a new mirror, and i was quoted $375.99 for the same, I denied that too because the exact brand mirror was $20 online and I replaced it myself after purchasing the part online as it was very easy. Based on my experience, I am concerned about the accuracy of their recommendations and pricing. I encourage other customers to seek a second opinion before agreeing to expensive repairs. More

Worked well with us to find a car within our budget. Good customer service and not pushy. Good customer service and not pushy. More

Horrible customer service and unethical sales practices. Beware of forced TLP fee( total loss protection) sales manager removed offer after we were there for several hours and in final stage of purchase a Beware of forced TLP fee( total loss protection) sales manager removed offer after we were there for several hours and in final stage of purchase as we requested this fee removed. Should not be forced to pay for loss protection for purchase of another vehicle at that dealership should this one get totaled. Refused to show terms of this protection beforehand as well. Aggressively pulled back offer when we challenged the cost. SHADY place and practices. Found better deal same day at different dealership- no mention of TLP at that dealership More

Mikey made the process of buying my pathfinder quick & easy. He explained everything well and took me on a good test drive. easy. He explained everything well and took me on a good test drive. More

Mohamed was so kind and helpful! I highly recommend making an appointment with him! He’s wonderful! I highly recommend making an appointment with him! He’s wonderful! More

Easy to work with and very friendly. Definitely interested in making deals with their clients. Happy customer Definitely interested in making deals with their clients. Happy customer More

Not trustworthy and customer service stinks. Sold me a new car with damage under it and they have finally swapped it for a new one but I had to fight for it and they did not seem to care. Will n Sold me a new car with damage under it and they have finally swapped it for a new one but I had to fight for it and they did not seem to care. Will never return. More

Mo was great. Experience overall was fine. Hope the car is as good as it looks . Experience overall was fine. Hope the car is as good as it looks . More

I came in for an oil change and left with a new car. Great service from Sayed and Bull. They were very professional and listened to my needs for a new vehicle. The test drive with Sayed was very excit Great service from Sayed and Bull. They were very professional and listened to my needs for a new vehicle. The test drive with Sayed was very exciting and informative. I learned a lot today about purchasing a vehicle. Thank you for the wonderful service. More

Good selection of Nissan Armadas that Michael showed us and we found the perfect one for our family. and we found the perfect one for our family. More