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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,246 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
Contact Dealership

11401 W Broad St

Richmond, VA

23233

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Showing 7,246 reviews

May 03, 2024

easy to talk to, fast service, very accommodating and listens to what we need and want More

by samanthapontines
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephon Ross
Report | Print
May 03, 2024 -

Nissan of Richmond responded

Thank you, Samantha, for choosing Nissan of Richmond. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Jennifer Herrera Owner Loyalty Manager

April 30, 2024

Great service! Worked very hard to get my grandma in a New Nissan Rogue. Come see Mohammed! More

by Toinette
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mahamadou Toure
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2024 -

Nissan of Richmond responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mahamadou met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Jennifer Herrera Owner Loyalty Manager

April 27, 2024

Mike made the deal quick and easy plus he explained all the features of my new Sentra to me. More

by AH739
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mike and our team, and we look forward to working with you again. Jennifer Herrera Owner Loyalty Manager

April 25, 2024

Outstanding service, from start to finish! Stephon is a great salesperson, and an asset to your team! More

by Clay Macaulay
Recommend Dealer
Yes
Employees Worked With
Mike Simone, Stephon Ross
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Apr 26, 2024 -

Nissan of Richmond responded

It's great to hear that Stephon was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nissan of Richmond! Jennifer Herrera Owner Loyalty Manager

April 24, 2024

Great service from Mr Ross. He gave great customer service and I'm happy with my purpose of my new car More

by princessential84
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephon Ross
Report | Print
Apr 24, 2024 -

Nissan of Richmond responded

It's fantastic to hear that Stephon provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Nissan of Richmond! Jennifer Herrera Owner Loyalty Manager

April 24, 2024

Very helpful, and spent the time to work with me on a rate that worked. More

by annabritt.coakley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephon Ross
Report | Print
Apr 26, 2024 -

Nissan of Richmond responded

Thank you so much, Annabritt, for your excellent review! We are so glad we had the opportunity to work with you and thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Jennifer Herrera Owner Loyalty Manager

April 21, 2024

Sujan ,Mohamed and Bull were very helpful helping me to get my new car at Nissan of Richmond.Think you guys for everything More

by Shelleyperry33.sp
Recommend Dealer
Yes
Employees Worked With
Mahamadou Toure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2024 -

Nissan of Richmond responded

Here at Nissan of Richmond, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Jennifer Herrera Owner Loyalty Manager

April 20, 2024

I just want to say it’s shame the way they lie to customers about how they can get you approved. I was honest with salesmen that my credit score low, I don’t have downpayment, or don’t want a co-sign More

by Fed up customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mahamadou Toure
1.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Nissan of Richmond responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Jennifer Herrera Owner Loyalty Manager (804) 346-4200 ext 1045

April 19, 2024

We did not come thinking we would be buying a car today. But the customer service was amazing. Couldn’t get a better deal than what we were offered. Great experience. More

by ErinV
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephon Ross
Report | Print
Apr 19, 2024 -

Nissan of Richmond responded

Thank you for your very kind review, Erin. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Jennifer Herrera Owner Loyalty Manager

April 17, 2024

Nice and very helpful team. They work with your budget. Easy to buy a new vehicle. More

by BeltcyG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephon Ross
Report | Print
Apr 17, 2024 -

Nissan of Richmond responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback! Jennifer Herrera Owner Loyalty Manager

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