Nissan of Queens

Excellent customer service by Modesto Gil Modesto was very patient and courteous. Anything he did not know he did not hesitate to find out for me. I would be very appreciative to work with hi Modesto was very patient and courteous. Anything he did not know he did not hesitate to find out for me. I would be very appreciative to work with him again should I have too. Also if I know someone in need of excellent customer service for a purchase of a vehicle, I would guickly recommend your dealership and Modesto as the Salesman to see. More

Do not keep their appointments I had called them a week in advance to make an appointment for Wednesday at 7am. I have work at 9 and needed to be the first one in so I can be the fi I had called them a week in advance to make an appointment for Wednesday at 7am. I have work at 9 and needed to be the first one in so I can be the first one out. The receptionist said that wouldn't be a problem and called me a day before to confirm. I show up at 6:55 and park my car in front of the shop and out comes a mechanic telling me that I have to move and get behind a 10 car line. I told him I have a 7 am appointment and he said it doesn't matter because the other cars were waiting since 6:30am .I asked if they have an appointment also and he said no but they were there first. What is the point to make and confirm an appointment if it's voided as soon as you get walk ins???? Very unprofessional and unapologetic. This was going to be my first oil change with them and the whole experience was horrible. How can they run a service center like this?? Very disappointing! More

george lucero George lucero was our sale person never sit down and tell us the price of vehicle also our monthly payment and he still come back and ask for more 100 George lucero was our sale person never sit down and tell us the price of vehicle also our monthly payment and he still come back and ask for more 1000 dollars more when we already put 8000 dollars down payment I am having sleepless night with what they did to us at this dealers they need to fired george lucero even the color of the2016 rogue change when the deal was closed no good no good sale person I even tip him 50 bucks for taking me to the bank to get my certified check very cunning also my$ 8000 was never put as a down payment on the car and my credit score is 700 also my monthly payment is $ 508 .00 will be paying that for 72 months also when I spoke to finance guy which is alex he said go back to your country also I asked about my $8000 down payment he said that they deliver the vehicle to me which is not true my husband drove that vehicle to my home the very same day we put that down payment also they add $ 5000 for extended service wow what a mess I have to put up with presently I owed them$ 29400 More

Stay far far away!!!! I have owned seven nissans in the past and this experience Nissan of queens made me feel nothing less than a complete fool! The dealership tried call I have owned seven nissans in the past and this experience Nissan of queens made me feel nothing less than a complete fool! The dealership tried calling me twice a day to bring my Nissan in and when I put aside my crazy schedule to sit there for 90 minutes, they completely tried to rip me off. I have excellent credit and they tried to lease me a Rouge SV for 443 a month, which is a complete rip off. The sales woman, who I will remain nameless, then told me I had to wait longer for my car to come off lease. Then why were they calling me two times per day. Then another salesman called and offered me an S model for 350, another complete rip off. The dealership was run like a circus, bells and sirens going off for the people who fell for their schemes, I would probably set the sirens off too if I ripped off someone that bad! For reviews sake, I leased an SV model with premium package, including moon roof for 373 from Baron Nissan, who provided a great sales experience. Stay away from this ripoff sales act! More

They are cheaters. Don't believe them. they are cheaters. Don't believe them.I was ready to purchase the 2014 Honda Odyssey van with their offer. But they don't give me that car and they ar they are cheaters. Don't believe them.I was ready to purchase the 2014 Honda Odyssey van with their offer. But they don't give me that car and they are trying to charged me extra $1400 .In my opinion. don't go their .I am sure they will cheat you. More

No customer service My wife called at noon and asked if a certain color car was in stock. The salesman Justin said they had two but asked if we could come in a few hours My wife called at noon and asked if a certain color car was in stock. The salesman Justin said they had two but asked if we could come in a few hours so they could prep the car. We arrived at 2:30 and told the car was still on its way and please have a seat. We didn't want to do a test drive but wanted to talk money. Justin disappeared and popped back once to take our car for appraisal for a trade in. No one spoke to us for an hour and a half. When we said we wanted to leave Justin (maybe 21 years old tried to lecture us). We called his manager who was very rude. They claimed to be cleaning the new car for a test drive. Does a salesman do that? No, he engages the customer and works out potential financing. You do not have potential customers who have thousands of dollars cash in their pockets to put down on a car sitting around. Extremely bad customer service. It wasn't like they were busy. Stay away from this place. More