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Nissan of Queens

Ozone Park, NY

4.6
657 Reviews
Nissan builds innovative, high-quality vehicles engineered to deliver a passionate and rewarding driving experience. The treatment you receive is just as important as the vehicle you own. All of us at Nissan of Queens promise to work tirelessly to exceed your expectations. The Nissan of Queens Customer Promise We Promise To: - Respect your time. - Market our products and services honestly. - Employ a professional, well trained and knowledgeable staff. - Maintain a clean, comfortable, modern facility. - Offer only products and service that meet your needs. - Provide clear explanations of all pricing and paperwork. - Deliver your vehicle to you clean with a full explanation of features. - Treat you as a guest in our home.
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93 - 25 Rockaway Boulevard

Ozone Park, NY

11417

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Showing 657 reviews

November 17, 2018

Above and beyond We want to thank Jon Paul Koyfman for the excellent customer service. He went above and beyond to make us comfortable and walk us through buying a car More

by Lourdes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Paul KOYFMAN
Dec 14, 2018 -

Nissan of Queens responded

Hello Lourdes, Thank you for taking the time to share your comments and feelings about Jon Paul. He is a valuable team member that goes above and beyond to meet our client's needs, and we are so pleased that was your experience. It is truly rewarding to see your comments as they reflect a customer who takes the time to focus on the positive. Thank you very much for your feedback! Sincerely, Christina - Customer Care Representative Nissan of Queens Dealership 93-25 Rockaway Blvd. Ozone Park, NY 11416

October 14, 2018

Expired temp plate Have expired temp plate Nj plates not issued. In New Jersey expired plates will get your vehicle confiscated by law enforcement. Called law enforcemen More

by Glad1963
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Paul gibson
Dec 14, 2018 -

Nissan of Queens responded

Hello Glad1963, Thank you for taking the time to tell us about your experience at our Ozone Park dealership.We appreciate your feedback since it helps us improve our dealership experience. As a Customer Service Representative of Nissan of Queens, I am sorry to hear about your experience with the service center and the issue with your new car. We would like the opportunity to address your concerns. Please feel free to reach out by email christinar@titanmotorgroup.com or reach out by phone number 718-835-8300 if you prefer a phone conversation. Sincerely, Christina Customer Service Representative Nissan of Queens

September 20, 2018

They don't honor their warranty! I regret buying my 2016 Nissan Rogue from them. From the beginning it has been a nightmare dealing with the service center and getting all of the item More

by Natasha1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Franco Anzalone
Sep 24, 2018 -

Nissan of Queens responded

Hello Natasha, Thank you for taking the time to tell us about your experience at our Ozone Park dealership.We appreciate your feedback since it helps us improve our dealership experience. As a Customer Service Representative of Nissan of Queens, I am sorry to hear about your experience with the service center and the issue with your new car. We would like the opportunity to address your concerns. Please feel free to reach out by email Nadiap@titanmotorgroup.com or reach out by phone number 718-835-8300 if you prefer a phone conversation. Sincerely, Nadia Pereira Customer Service Representative Nissan of Queens

August 28, 2018

Excellent sales person I really reccommend Mike as a sales person. He was very helpful and friendly, unlike the other staff. The financial people were kind of rude. Mike hel More

by Iwona
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Davila
Aug 29, 2018 -

Nissan of Queens responded

Dear Iwona, Thank you for taking the time to share your comments and feelings about Mike. He is a valuable team member that goes above and beyond to meet our client's needs, and we are so pleased that was your experience. It is truly rewarding to see your comments as they reflect a customer who takes the time to focus on the positive. Thank you very much for your feedback! Sincerely, Estaline Hall - Customer Care Representative Nissan of Queens Dealership 93-25 Rockaway Blvd. Ozone Park, NY 11416

August 28, 2018

Best experience ever! As an older person and a woman, I've purchased many cars in my lifetime. Each experience was more painful than the last. The dreaded ordeal of buying More

by Happy customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Pollack, Mike Davila
Aug 29, 2018 -

Nissan of Queens responded

Dear Happy Customer, We are glad that Mike Davila - Salesman and Alex Pollack - Finance Manager were able to address your purchasing needs and to place you in a new vehicle that met your specifications. We appreciate you choosing Nissan of Queens Dealership, as we recognize that you had many different dealers to choose from. It is also great to know that it's an experience you would recommend to friends and family as well. We hope that you enjoy your new vehicle! Please come back and see us again soon. Sincerely, Estaline Hall - Customer Care Representative Nissan of Queens Dealership 93-25 Rockaway Blvd. Ozone Park, NY 11416

August 21, 2018

UNPROFESSIONAL To begin with,if there was an option to rate him no stars I would , because from my experience he isn't worthy of one star.He basically told me the ca More

by sramsanie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul Gibbson, Dominick Montello
Sep 10, 2018 -

Nissan of Queens responded

Dear sramsanie, We are disappointed to read that your recent experience was not satisfactory, and for this we apologize. We do not want anyone to leave our dealership believing we have not make every effort to earn their business. At Nissan of Queens Dealership, our focus is to provide consumers with excellent customer service. You may contact me anytime to voice any additional concerns. Sincerely, Estaline Hall - Customer Care Representative Nissan of Queens Dealership 93-25 Rockaway Blvd. Ozone Park, NY 11416

August 20, 2018

Nissan car lot staff are so awesome!!! I went in to look at a vehicle and left with it thanks to the wonderful staff! Very understanding and awesome team and they truly listens to custom More

by Deeznuts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Me. Alex, Genesis , Dominick Montello, Mike Davila
Aug 20, 2018 -

Nissan of Queens responded

Dear Deeznuts, Congratulations on your new vehicle! We welcome you to the Nissan of Queens Dealership family. We strive for customer experience like this, and could not be more pleased. We truly appreciate your business, and hope to work with you for years to come. I will make sure that Mike, Dominick, Alex, and Genesis know how pleased you are with their service. Once again, welcome to the family, and we sincerely hope you enjoy every single mile in your new vehicle. Sincerely, Estaline Hall - Customer Care Representative Nissan of Queens Dealership 93-25 Rockaway Blvd. Ozone Park, NY 11416

August 07, 2018

Friendly Good service guide you in the right direction and get the best rates make sure the explain ever thing and that you understand everything about the ca More

by Waz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Davila
Aug 10, 2018 -

Nissan of Queens responded

Dear Waz: It is great to hear that your visit with us earned a 5-star rating! It is also great to know that it is an experience you'd recommend to friends and family as well. Thank you for taking the time to share your comments and feelings about Mike. He is a valuable team member that goes above the beyond to meet our client's needs. We appreciate you sharing your sales experience with us and others, and we look forward to servicing your new vehicle in the future. Sincerely, Estaline Hall - Customer Care Representative Nissan of Queens Dealership 93-25 Rockaway Blvd. Ozone Park, NY 11416

August 02, 2018

Best dealership ever From the minute I called to the minute I walked in everyone was so friendly we was not rushed into anything we got what I wanted. They work miracles. More

by Iasia920
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Pollack, Dorian Oliveros
Aug 03, 2018 -

Nissan of Queens responded

Dear Iasia920, Thank you for sharing your experience with Nissan of Queens Dealership. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be "five stars"! Glad to hear you love your new 2018 Nissan Rouge Midnight Edition. Dorian, Alex Pollack, and the Sales Team will be thrilled to hear your feedback! Sincerely, Estaline Hall - Customer Care Representative Nissan of Queens Dealership 93-25 Rockaway Blvd. Ozone Park, NY 11416

July 18, 2018

2018 Rogue I had the best salesman Dorian Oliveros to help me choose an amazing car that will take me where ever safely and back to home. Thank you Dorian for ev More

by Shivanier7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Lopez , Dorian Oliveros
Jul 23, 2018 -

Nissan of Queens responded

Dear Shivanier7, On behalf of the Nissan of Queens Dealership, I would like to thank you for sharing this great review about our dealership. We are thrilled that you enjoyed your experience with Dorian - Sales Representative. We will be sharing your feedback amongst our team. Enjoy your new vehicle, and please come visit us soon again. Respectfully, Estaline Hall - Customer Care Representative Nissan of Queen Dealership 93-25 Rockaway Blvd. Ozone Park, NY 11416

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