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Nissan of Queens
Ozone Park, NY
687 Reviews
Nissan builds innovative, high-quality vehicles engineered to deliver a passionate and rewarding driving experience. The treatment you receive is just as important as the vehicle you own. All of us at Nissan of Queens promise to work tirelessly to exceed your expectations.
The Nissan of Queens Customer Promise
We Promise To:
- Respect your time.
- Market our products and services honestly.
- Employ a professional, well trained and knowledgeable staff.
- Maintain a clean, comfortable, modern facility.
- Offer only products and service that meet your needs.
- Provide clear explanations of all pricing and paperwork.
- Deliver your vehicle to you clean with a full explanation of features.
- Treat you as a guest in our home.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 6:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 6:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 6:00 PM
Saturday 10:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 687 reviews
June 22, 2019
Great experience 2nd time around This is my second time here. Eric was great very patient and understanding. I give him alot of credit because I am stubborn and he stuck with me and w This is my second time here. Eric was great very patient and understanding. I give him alot of credit because I am stubborn and he stuck with me and worked everything out until I was happy. Would I recommend Nissan absolutely! Im even beinging my sister to purchase a car here as well. Eric is the main person we will be going with. So Eric Thank you very much I am definitely a HAPPY CUSTOMER!!! I HOPE THEY GIVE YOU A RAISE IT WAS WELL DESERVED!! More
by Alicia ashby
Employees Worked With
Mr Disla
June 20, 2019
Great experience Erick was really helpful in getting me the right car. He was attentive to me needs, went on a test drive, showed me all the functions that comes with Erick was really helpful in getting me the right car. He was attentive to me needs, went on a test drive, showed me all the functions that comes with the vehicle. Well deserving of 5 stars. More
by Lamont williams
Employees Worked With
Mr Disla
June 14, 2019
They know how to sell cars for sure....lol Came in to fix my 2015 pathfinder and ended up with a 2019 rogue....the rep and her manager went above and beyond to help me get the right price and d Came in to fix my 2015 pathfinder and ended up with a 2019 rogue....the rep and her manager went above and beyond to help me get the right price and deals for me. I'm honestly happy and is breathing alot easier, Thanks guys!!! 🤗🤗 More
by Dellylama1988
Employees Worked With
Alexandra Marte
June 14, 2019
Excellent service Erika is great he is honest and very efficient he helpful in choosing the right vehicle . I will recommend friends family to come to Nissan to pu Erika is great he is honest and very efficient he helpful in choosing the right vehicle . I will recommend friends family to come to Nissan to purchase a vehicle More
by HubertM
Employees Worked With
Mr Disla
June 13, 2019
My experience wonderful great customer service and great v Erika is wonderful he is efficient and honest when i ask questions i alway has a good experience at this dealership in past and present i will re Erika is wonderful he is efficient and honest when i ask questions i alway has a good experience at this dealership in past and present i will recommend other to this dealership everyone at dealership is friendly and honest. Thank nissan More
by Karen Fraser
Employees Worked With
Mr Disla
June 13, 2019
The staff was friendly and knowledgable Alexandra Marte was professional and courtesy she help me get exactly everything I needed and was extremely helpful spending a lot of time to go above Alexandra Marte was professional and courtesy she help me get exactly everything I needed and was extremely helpful spending a lot of time to go above and beyond in level of service also I would like to thank Leo the pre-owned manager who help me and put recommended Alexandra to me. More
by Domenic
Employees Worked With
Alexandra Marte
June 12, 2019
Very helpful And know what’s he’s doing Very helpful knowledgeable always try to give the best options what’s better and I feel great for the help he gave me to get my car Very helpful knowledgeable always try to give the best options what’s better and I feel great for the help he gave me to get my car More
by Chrislapaz
Employees Worked With
Mr Disla
June 09, 2019
Not impressed at all Nissan of Queens have a very nice web appointment scheduling system that allows you to enter your vehicles data / info. It also recommends what servi Nissan of Queens have a very nice web appointment scheduling system that allows you to enter your vehicles data / info. It also recommends what service should be done and allows you to select the extras you want. Then when you get to the dealer, the service advisor doesn’t have that data available or if he does, he totally ignores it and pushes a different service. I asked for a 20,000 mile service and the instructions he wrote on the service sheet was a 10,000 mile service even though the odometer had 19,967 miles. On top of that, I was not asked what oil I wanted to be used (I wanted a synthetic oil change and they put in a 5W30 oil). When I went to pay, I noticed a sign that said if I was paying with a credit or debit card, I would be charged a 3.95% TAX (yes it said a tax not a surcharge - probably because surcharges are not legal in NYC) by the credit card company (I called AmEx and they had no idea what I was talking about). When I went outside to get my car, the idiot that delivered the previous persons car mowed down a plastic pole, got out and walked off with no apology to the cars owner (luckily no damage). The only person that I spoke that seemed to have any pride in his job was the service bay manager. Full disclosure: this was my third visit. First visit the service advisor was so rude and condescending and obnoxious that I walked out after two minutes, second visit was an oil change (which was quick and no charge) and this third visit was for the 20,000 mile service. UPDATE 06/19/2019: had a frank discussion with Customer Service Manager and I believe that the changes they are implementing will improve the whole customer experience and I have update my initial rating. I wish them all the best for the future. More
by Robjoubert
Employees Worked With
None of the above
June 08, 2019
Nissan Sentra I Had A Good Experience Working With Eric. Such A Humble & Helpful Individual. Answered All My Questions Openly & Honestly. I Would Recommend Going To I Had A Good Experience Working With Eric. Such A Humble & Helpful Individual. Answered All My Questions Openly & Honestly. I Would Recommend Going To This Dealership To Anyone. More
by Elizabeth Olatunji
Employees Worked With
Mr Disla
June 08, 2019
I had an excellent experience with Erick Nissan of Queens has always treated me right and would recommend them highly to anyone looking to make a purchase. The salesman was very thorough in h Nissan of Queens has always treated me right and would recommend them highly to anyone looking to make a purchase. The salesman was very thorough in his presentation and left with all my questions answered. More
by Raw464
Employees Worked With
Mr Disla
