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Nissan of Queens
Ozone Park, NY
660 Reviews
Nissan builds innovative, high-quality vehicles engineered to deliver a passionate and rewarding driving experience. The treatment you receive is just as important as the vehicle you own. All of us at Nissan of Queens promise to work tirelessly to exceed your expectations.
The Nissan of Queens Customer Promise
We Promise To:
- Respect your time.
- Market our products and services honestly.
- Employ a professional, well trained and knowledgeable staff.
- Maintain a clean, comfortable, modern facility.
- Offer only products and service that meet your needs.
- Provide clear explanations of all pricing and paperwork.
- Deliver your vehicle to you clean with a full explanation of features.
- Treat you as a guest in our home.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 6:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 6:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 6:00 PM
Saturday 10:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed - 5:00 PM
Sunday Closed - 5:00 PM
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed - 5:00 PM
Sunday Closed - 5:00 PM
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Showing 660 reviews
June 09, 2019
Not impressed at all Nissan of Queens have a very nice web appointment scheduling system that allows you to enter your vehicles data / info. It also recommends what servi Nissan of Queens have a very nice web appointment scheduling system that allows you to enter your vehicles data / info. It also recommends what service should be done and allows you to select the extras you want. Then when you get to the dealer, the service advisor doesn’t have that data available or if he does, he totally ignores it and pushes a different service. I asked for a 20,000 mile service and the instructions he wrote on the service sheet was a 10,000 mile service even though the odometer had 19,967 miles. On top of that, I was not asked what oil I wanted to be used (I wanted a synthetic oil change and they put in a 5W30 oil). When I went to pay, I noticed a sign that said if I was paying with a credit or debit card, I would be charged a 3.95% TAX (yes it said a tax not a surcharge - probably because surcharges are not legal in NYC) by the credit card company (I called AmEx and they had no idea what I was talking about). When I went outside to get my car, the idiot that delivered the previous persons car mowed down a plastic pole, got out and walked off with no apology to the cars owner (luckily no damage). The only person that I spoke that seemed to have any pride in his job was the service bay manager. Full disclosure: this was my third visit. First visit the service advisor was so rude and condescending and obnoxious that I walked out after two minutes, second visit was an oil change (which was quick and no charge) and this third visit was for the 20,000 mile service. UPDATE 06/19/2019: had a frank discussion with Customer Service Manager and I believe that the changes they are implementing will improve the whole customer experience and I have update my initial rating. I wish them all the best for the future. More
by Robjoubert
Employees Worked With
None of the above
June 08, 2019
Nissan Sentra I Had A Good Experience Working With Eric. Such A Humble & Helpful Individual. Answered All My Questions Openly & Honestly. I Would Recommend Going To I Had A Good Experience Working With Eric. Such A Humble & Helpful Individual. Answered All My Questions Openly & Honestly. I Would Recommend Going To This Dealership To Anyone. More
by Elizabeth Olatunji
Employees Worked With
Mr Disla
June 08, 2019
It was a good experience, he took his time With us. We got the perfect car, Erick took his time with us to make sure that we got exactly what we was looking for. I would recommend this dealership to any We got the perfect car, Erick took his time with us to make sure that we got exactly what we was looking for. I would recommend this dealership to anyone. More
by Joleann C
Employees Worked With
Mr Disla
June 08, 2019
I had an excellent experience with Erick Nissan of Queens has always treated me right and would recommend them highly to anyone looking to make a purchase. The salesman was very thorough in h Nissan of Queens has always treated me right and would recommend them highly to anyone looking to make a purchase. The salesman was very thorough in his presentation and left with all my questions answered. More
by Raw464
Employees Worked With
Mr Disla
June 04, 2019
Mi segundo carro Erick is the best guy for this job and he gave us a excellent customer service Mi segundo carro con el ahora me ayudo conseguir la pathfinder tal co Erick is the best guy for this job and he gave us a excellent customer service Mi segundo carro con el ahora me ayudo conseguir la pathfinder tal como me ofreció hace un ano More
by Luis Yanez
Employees Worked With
Mr Disla
June 04, 2019
Muy amable Es una persona muy amable respetuosa y la comunicación es importante en nuestro idioma se lo recomendaria a cualkier persona q necesite de su ayuda el Es una persona muy amable respetuosa y la comunicación es importante en nuestro idioma se lo recomendaria a cualkier persona q necesite de su ayuda el nos ayudo la primera ves de obtener el carro que deseábamos tener y gracias a él lo conseguimos More
by Rosa Tasipanta
Employees Worked With
Mr Disla
June 04, 2019
Excellent When you came in this place ask for Erick because him is the best for this job and very good costumer service this is the guy this is our second car f When you came in this place ask for Erick because him is the best for this job and very good costumer service this is the guy this is our second car from him More
by Jose Daniel
Employees Worked With
Mr Disla
June 03, 2019
Great sales man Eric the sales man is a good salesman to me he always look out for me every time I came to come get my dream car. Eric the sales man is a good salesman to me he always look out for me every time I came to come get my dream car. More
by Rubygladden
Employees Worked With
Mr Disla
June 03, 2019
great sales man Eric is a great seals man, was very patient with me and very understanding also helpful with getting me the car I wanted. Today was a success because Eric is a great seals man, was very patient with me and very understanding also helpful with getting me the car I wanted. Today was a success because of Eric More
by Johnson1234$
Employees Worked With
Mr Disla
June 02, 2019
WHAT A DIFFERENCE!!!! I must say an experience of a lifetime!!!! Coming from Brooklyn Mitsubishi to end up here, is a big difference. First i was sold a lemon car which cos I must say an experience of a lifetime!!!! Coming from Brooklyn Mitsubishi to end up here, is a big difference. First i was sold a lemon car which cost me more but Erick who sold me this beautiful peace of heaven, saved my life and wallet. Thank you so much for your time and being amazing as you are. He is absolutely amazing and I will definitely send people to you because you are very knowledgeable and caring for your customers. A+++++ More
by Jaybaby9211
Employees Worked With
Mr Disla
