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Nissan of Orange Park - Service Center

Jacksonville, FL

4.5
751 Reviews

751 Reviews of Nissan of Orange Park - Service Center

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October 11, 2018

Nissan Car Fine, issue addressed. I brought it in and today finally got the answer I was needing to know to get the car fixed. Thank you. More

by writeroftruth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Castrovinci
Oct 11, 2018 -

writeroftruth responded

The reason for bringing my Versa in was never addressed to fix the problem, that is why it has been brought in numerous times. Of all these times, never once was me or my children's safety ever considered, only what your particular dealership, Auto Nation, Fucillo whatever (you guys assumed the responsibility for all customers who have been to your dealership regardless of name or ownership) coul NOT do for me. Just last week I was in to get the bushings replaced, which also wasn't a "safety issue", and was denied my legal right to a rental car for a factory defect. The bushings are a defect in some 2016 Versas. That is not to say all need them. That is the same when it comes to your relative's Versa. Not all of them have the problem mine is having. Being blunt is one thing. Refusing to take the safety of a customer seriously is a completely different thing. You guys need to not only put the customer first (and quit arguing with/justifying your behavior towards them), but if you're going to be saying "have a blessed day" do that which you'd have done until you, and in this case that means fix the safety issue.

October 10, 2018

Repairs It was a good experience will be back soon for future repairs convenience and good knowledge, got vehicle back with no issues and was washed also More

by Unknown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Castrovinci
October 10, 2018

Excellent service Got everything fixed. Including problem they found. Always taking care of. Chris keeps me in tune with Nissan requirements. Keeps me running smoothl More

by Kay pee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris O'Neal
October 09, 2018

Service was as expected. All services were explained up front. There were no surprises in what I would ne paying for the services I requested More

by LISA.COOLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris O'Neal
October 09, 2018

Comfortable & didn’t take too long. We had a pleasant experience & our sales person, Walt was super, very attentive & not pushy. Our service person, Paul was the same. We are very satisf More

by UMPFRIEND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walter Sanders, Paul Bergeron
October 08, 2018

Review of Fucillo Nissan Vince always is an excellent service provider! He is polite and has a positive attitude each visit we make. This place is highly recommended for seevi More

by Acedera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Castrovinci
October 07, 2018

Awesome !!! Always a pleasure getting my car service.. Friendly , great customer service, timely fashion.. excellent work . looking forward to my next visit.. More

by ALANDREYBROWN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris O'Neal
October 06, 2018

It’s good even the second time around! It’s fast lightening service with a smile ... and free car wash too ..great atmosphere and customer service thank you Michelle see ya next time More

by CHANTELLBELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Aguinaga
October 06, 2018

Awesome team Every time I’ve been there they prove to be an all star team. I wouldn’t go anywhere else to have my vehicles worked on More

by HIGHCOUNTRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean, Aaron,& Mike in the shop, Chris O'Neal, Paul Bergeron
October 06, 2018

Oil change Vincent was very nice and offered me a free car wash once my car was serviced. He went over my service plan with purchasing a car with Nissan and info More

by LATOYA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyra Harris, Fabian Bennett, Vincent Castrovinci, Sandy Johnson
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