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Nissan of Orange Park - Service Center
Jacksonville, FL
752 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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752 Reviews of Nissan of Orange Park - Service Center
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October 17, 2018
Warranty mix up It took service dept 3 days to determine the wheel bearings were covered by nissan factory warranty. I purchased an extended warranty. Dropped vehic It took service dept 3 days to determine the wheel bearings were covered by nissan factory warranty. I purchased an extended warranty. Dropped vehicle off Tuesday and waited several hours due to warranty company Needing to ok work. Finally was offered a rental Car thinking it would take a day or 2 to complete. Called back a few times to get status. Called my warranty company Friday morning and told me they confirmed with dealer cost woulbe be covered by nissan. Never got a call from fuccillo. I kept rental over weekend, $25 per day for insurance. I actually had to call back on Monday to determine status. Poor follow up and customer service. I'm out $150 when car should have been fixed on day after drop off. Not happy! More
by Joenlisa
Verified CustomerEmployees Worked With
Michelle Aguinaga
October 16, 2018
Great Customer Service Service personnel was very helpful and courteous. Was very approachable and knowledgeable of his field. I will let my friends know about my experience Service personnel was very helpful and courteous. Was very approachable and knowledgeable of his field. I will let my friends know about my experience and suggest that they see Paul when they visit the dealership. More
by EDBAFF
Employees Worked With
Paul Bergeron
October 16, 2018
Great, friendly, heloful Very friendly and helpful. Could not ask for nicer service. Looked at everything I needed, made sure I was happy and that my car was great. Very friendly and helpful. Could not ask for nicer service. Looked at everything I needed, made sure I was happy and that my car was great. More
by MONIQUEACEVEDO61
Employees Worked With
Robert DeGeorge, Chris O'Neal
October 16, 2018
Awesome Service Everyone here has always been very friendly and helpful. I just love this dealership!! This will definitely be my go to dealership in the future!!! Everyone here has always been very friendly and helpful. I just love this dealership!! This will definitely be my go to dealership in the future!!! More
by TAMTON100
Employees Worked With
Simona Sanchez
October 16, 2018
Perfection. Spot on. Nothing but perfection from Chris O'neil. The service team handled my car with the utmost of care. I would give 6 stars if I could. Spot on. Nothing but perfection from Chris O'neil. The service team handled my car with the utmost of care. I would give 6 stars if I could. More
by WGREWARE
Employees Worked With
Colby Peterson, Mike Hanna, Chris Gregware, Michael Lesnick, Chris O'Neal
October 14, 2018
Paid unnecessary money for a part not needed To make a long story short I was told I needed a new battery by service advisor Michelle and paid $159.99 for a new batrey when it was my key fog that To make a long story short I was told I needed a new battery by service advisor Michelle and paid $159.99 for a new batrey when it was my key fog that lost connection with the vehicle. My vehicle would not crank because my key could not be detected. The lights in my car and the horn worked so it was not the battery and when the person that came to tow the vehicle tested the battery said it was definitely not the battery. Michelle said once the battery in the key fog was replaced with the right battery ( I had a 2032 she replaced it with a 2025) the car did crank but the rpm was going down. The battery in the vehicle was a factory battery that came with the vehicle and was suppose to have a 84 month warranty so why would it go bad in 2 1/2 years? In the end the key fog had to be reprogrammed and my vehicle works find now. The battery was NEVER the problem.I also asked her to make sure the battery that was replaced was returned to me and left in my car, well the battery was not given back to me and when I called and left a message on her voicemail about the return of the battery she never returned the call. More
by SMITHSHERRI05
Employees Worked With
Michelle Aguinaga
October 12, 2018
Frustrating, poor. Apparently the service department does not carry enough of the parts necessary for a simple oil change. Waiting 2 hours for an oil change is truly una Apparently the service department does not carry enough of the parts necessary for a simple oil change. Waiting 2 hours for an oil change is truly unacceptable. More
by NOEMAIL3
Employees Worked With
Robert DeGeorge
October 12, 2018
Love this place Great and speedy service.i was not there very long being on a time fame and no appointment I was in and out.Great service and friendly staff!!!!!!!! Great and speedy service.i was not there very long being on a time fame and no appointment I was in and out.Great service and friendly staff!!!!!!!! More
by LATLILE79
Employees Worked With
Paul Bergeron
October 12, 2018
Service Impeccable service. Chris O'Neal always listens to my needs and is very thorough in explaining solutions. Will continue to work with him in the future Impeccable service. Chris O'Neal always listens to my needs and is very thorough in explaining solutions. Will continue to work with him in the future. More
by MS.LG
Employees Worked With
Chris O'Neal
October 11, 2018
Recall # R1807 Brought our 2015 Murano in to have the ABS actuator checked because of a recall. This actuator had already been replaced in March 2017 under recall PC Brought our 2015 Murano in to have the ABS actuator checked because of a recall. This actuator had already been replaced in March 2017 under recall PC 4821. Maybe needed to check the replacement? Nevertheless in and out in less than an hour. Always been treated well. Thanks Christopher. More
by Oldgoat
Employees Worked With
Christopher # 3006, Paul Bergeron
