Nissan of Orange Park - Service Center

Awesome and thorough! Keep up the great work! Chris O'Neal and Mike from the shop, found a recall that I was not aware off. I was informed of every action needed to complet Keep up the great work! Chris O'Neal and Mike from the shop, found a recall that I was not aware off. I was informed of every action needed to complete the work. They were quite proactive checking what needed to be replaced in my car according to the milage of my vehicle. Very efficient!!! More

A1 Service Had an appointment for an oil change and showed up early. They got me right in and took care of me. Chris didn't try and oversale at all so I really a Had an appointment for an oil change and showed up early. They got me right in and took care of me. Chris didn't try and oversale at all so I really appreciate it. One of the best ASM's I've dealt with. More

Great service Chris was very helpful and nice, got me into a rental fast and on my way. Also did a goodwill on one of the parts which I was very grateful. Chris was very helpful and nice, got me into a rental fast and on my way. Also did a goodwill on one of the parts which I was very grateful. More

Very pleasing I called last minute asking to come in and I was very surprised they told me I could come in no problem! I was asked if I was okay waiting just a tad I called last minute asking to come in and I was very surprised they told me I could come in no problem! I was asked if I was okay waiting just a tad longer because appointments come first and I was perfectly okay with it. I was in and out with no appointment in an hour and 15 mins with a wash!! Awesome! More

Great service! I received fantastic service during my visit 2 this dealership! I would recommend this dealership to anyone! I will definitely bring my vehicles to th I received fantastic service during my visit 2 this dealership! I would recommend this dealership to anyone! I will definitely bring my vehicles to this dealership for service in the future. More

Great Customer Service Great service! Fuccillo Nissan's service is fast and efficient. Vince from the service department was very professional. He took the time to address m Great service! Fuccillo Nissan's service is fast and efficient. Vince from the service department was very professional. He took the time to address my concerns with my Rogue. More

Not the proper oil used. By the manufacturer specs our Audi A4 uses 5W-40 full synthetic oil, my wife has to wait about 3 hours while someone bought 5W-30 oil, we don’t know i By the manufacturer specs our Audi A4 uses 5W-40 full synthetic oil, my wife has to wait about 3 hours while someone bought 5W-30 oil, we don’t know if the oil is synthetic, the service papers don’t give a clue what was used. More

Very professional and Warming The service here at this dealership was very satisfying. They always go the extra mile to please their customers and knowledge them for their visit. The service here at this dealership was very satisfying. They always go the extra mile to please their customers and knowledge them for their visit. More

Top Notch Every one is always so friendly and helpful. I don’t mind driving a little farther for such excellent service. I always have a good experience. Every one is always so friendly and helpful. I don’t mind driving a little farther for such excellent service. I always have a good experience. More

Warranty mix up It took service dept 3 days to determine the wheel bearings were covered by nissan factory warranty. I purchased an extended warranty. Dropped vehic It took service dept 3 days to determine the wheel bearings were covered by nissan factory warranty. I purchased an extended warranty. Dropped vehicle off Tuesday and waited several hours due to warranty company Needing to ok work. Finally was offered a rental Car thinking it would take a day or 2 to complete. Called back a few times to get status. Called my warranty company Friday morning and told me they confirmed with dealer cost woulbe be covered by nissan. Never got a call from fuccillo. I kept rental over weekend, $25 per day for insurance. I actually had to call back on Monday to determine status. Poor follow up and customer service. I'm out $150 when car should have been fixed on day after drop off. Not happy! More