Nissan of Orange Park

I've purchased two cars from Mike Shad and love the sales department. Service, however is horrid. After 3 strikes I will never bring my cars here again and will bring my future Nissan purchases to Coggin fro department. Service, however is horrid. After 3 strikes I will never bring my cars here again and will bring my future Nissan purchases to Coggin from now on. Strike 1, I have a very sorted out 350Z (not purchased from Mike Shad) with professionally installed Stillen modifications that I realize voided the engine warranty, though the car was still under factory warranty for everything else. When I brought the car in for non-engine warranty work I was met with much resistance to do the warranty work because the car had been modified. I actually had to argue with the service manager that the warranty work had absolutely nothing to do with the engine modifications before they would perform it. When I asked about what they could do to fix a squeaky alternator belt, though they would not because the engine had been modified. Strike 2 - My key fob remote always worked from a good distance from the car but the plastic broke where it attached to the key chain. It still functioned, just no longer attached. I purchased another still had to pay for the reprogram. When I mentioned that the key fob only worked when you are right next to the car, the service manager stated that's all he can do and he cannot help me. Not an acceptable answer to me, so I did some problem solving that Mike Shad was not willing to do and swapped the batteries between the two remotes. Even after demonstrating that my old remote still worked and the new remote only worked when standing right next to the car, the response was the same. They were not interested in helping me. They didn't try another one, didn't offer anything else, just sent me on my unhappy way. Strike 3 and the final blow. With Volk aftermarket rims, I have lived with no TPS (tire pressure sensor) capability for years. I finally did my research and purchased 4 stock Nissan TPS sensors and had them mounted in the interior of the rims on bands. When the local tire company (Discount Tire) was unable to get the car's computer to read the sensors to program, I brought it to Mike Shat. Discount Tire demonstrated that the TPS sensors were broadcasting and even gave me the signatures and frequency each were broadcasting. Rather than try to help me, Mike Shat insisted it would not work, actually telling me I should not use aftermarket rims at all. WHAT? I spent 20 minutes trying to get a technical reason why they think it would not work and got none. The time they spent loosing a debate could have easily been spent trying a solution instead. After trying to dismiss me, their only solution was to charge me at least $125 just to look at it. I lost all faith that Mike Shad really is capable of fixing any car where they have to actually problem solve and that I would be paying for a technician to experiment or learn on my car. Being that the car was in need of a recall, I considered paying them when the had the car. Thankfully, I got a second opinion at Coggin (Avenues location) where I discussed the problem with Skeet, the service manager. Coggin got the sensors to program and did it for free while performing the recall repair. I can only deduce that Mike Shad's lack of customer service is one of three indications: 1) They are grossly incompetent, 2) They lack any customer service training, 3) They lack any desire to think past their technical abilities, or 4)They are instructed to maximize billing revenue. If you want customer service, I suggest you go to Coggin. More

James provided excellent service. We felt that he really cared about our needs and never pressured us to buy. This was easily the smoothest and best car buying experience my family has been through. Thank cared about our needs and never pressured us to buy. This was easily the smoothest and best car buying experience my family has been through. Thanks James! God Bless. More

The day prior to visiting James at Mike Shad Nissan, I went to another dealership and found a car that I was interested in. However, because of a situtation involving bad customer servie there, I did no went to another dealership and found a car that I was interested in. However, because of a situtation involving bad customer servie there, I did not want to patron their dealership. When I met James at Mike Shad Nissan, he was very friendly, helpful, and honest. I ended up purchasing the same type of vehicle I had been looking at from the dealership the day before, and it was because of James' knowledge and customer service that I chose to purchase from Mike Shad Nissan. I will and have already reccommened James and Mike Shad Nissan to other people. More

This have been a very smooth and enjoying experience. James was always available and eager to help me throughout the entire process. I am very happy with my purchase. James was always available and eager to help me throughout the entire process. I am very happy with my purchase. More

My wife and I just purchased a new Nissan Altima and loved the experience! In shopping for a sedan over the past six weeks, we met a number of sales people in the Jacksonville area, and none of them com loved the experience! In shopping for a sedan over the past six weeks, we met a number of sales people in the Jacksonville area, and none of them compare to our new friend Joe Portlock at Mike Shad Nissan of Orange Park! Joe's friendliness, helpfulness, and energy are things to behold. He worked hard to meet our needs, and we never felt any pressure to purchase the vehicle or to pay more than necessary. The manager and other staff people were extremely courteous, too. My wife and I, however, spent the most time with Joe and enjoyed the experience mostly because of him. We can't emphasize enough how remarkable he was. If you're considering a Nissan, we highly recommend seeking out Joe Portlock. He is a diamond in the rough car buying world. More

after visiting and speaking with several dealers in the past two weeks I have decided that I will only purchase from Joe Portlock at Mike Sad Nissan OP. Joe is very pleasant and patient. Joe answered all o past two weeks I have decided that I will only purchase from Joe Portlock at Mike Sad Nissan OP. Joe is very pleasant and patient. Joe answered all of my questions to my satisfaction. I plan to go to see Joe this weekend and hopefully will be the new proud owner of a Nissan Rogue. Thank You JOE More

Bought a 2011 nissan frontier. Got top dollar for my trade. Recived a 3,000 dollar rebate and also got a discount on my new truck. Never would have got this at a toyota dealership. trade. Recived a 3,000 dollar rebate and also got a discount on my new truck. Never would have got this at a toyota dealership. More

The entire staff was very friendly and proficient. I was on a tight time schedule and they managed to get me the monthly payments I needed within the time I had available. Also, they got me in the car I wa on a tight time schedule and they managed to get me the monthly payments I needed within the time I had available. Also, they got me in the car I wanted, and didn't try to push me into something that I didn't want. Walter was very knowledgable, and showed me several things about the car that I didn't know. I would definitely recommend this dealership to anyone who wanted a new or used nissan. More

Walter was very professional and a pleasure to work with. Jim was a great resource and helped us find the exact car we were looking for. My wife and I highly recommend them for anyone in need of a car. Jim was a great resource and helped us find the exact car we were looking for. My wife and I highly recommend them for anyone in need of a car. More

Walter made the buying a car experience enjoyable. He is a wonderful salesman.He was very knowledgable and made an extended effort to get the deal we wanted. a wonderful salesman.He was very knowledgable and made an extended effort to get the deal we wanted. More