Nissan of Orange Park

Tony provided Excellent service on the purchase of a Nissan. He explained all details of the vehicle Nissan. He explained all details of the vehicle More

Buyer Beware: The Vehicle Price you pay will include a charge for $2,995 for a service they call Orange Park Nissan Advantage. Even after you tell your salesperson you do not need that service because yo charge for $2,995 for a service they call Orange Park Nissan Advantage. Even after you tell your salesperson you do not need that service because you live over 2 hours away and would not use it. My sales person Joseph (Cowboy) told me ok no problem and that he would remove that charge. He asked me sign to quote sheet with the Nissan Advantage charge removed and said they will go check my credit. Of course, this sheet they now claim magically went missing. I went through the sales process on 8/28 and I didn’t realize that the service I was told would not be there was actually included/rolled into the Vehicle price. None of the paperwork I signed had that charge amount detailed or explained I was purchasing it. My deal had to be rewritten a few weeks later for bank approval and I had to drive back to the dealership to re-sign just the finance papers on 9/18. That is when I noticed the increase in vehicle price, I was paying from what my salesperson told me I would be paying. I asked to have the increase charge removed and I was told there was no paperwork showing the original price and nobody would confirm that the Orange Park Nissan Advantage charge was rolled into the vehicle price. When I got home, I checked my old paperwork and sure enough one of the documents included was the Orange Park Nissan Advantage again no where on that sheet does it say I was paying for this service. Marty did take $1,150 off of the charge for the service but did not refund the full charge but that day he claimed he did not know the online price or price I was quoted for the vehicle. Next day I called Marty and explained I was not supposed to be charged for this Orange Park Nissan Advantage and I asked for it be fully removed, and he even confirmed the original online price with me over the phone. He said he would get back to me. I called back on Thursday, Friday, Monday, and of course every time I called, he was busy or nowhere to be found. Finally, Tuesday after my second call I got a hold of him, and he tells me there is nothing that he can do. Mind you I’m still within 30 days and not only did I not know about this charge, I was also not told that this charge is non-refundable. I told him I would like to speak with Sean Cowley he said he is not here and would be very difficult to get a hold of him since he is in and out of different dealership. I sent a message to the contact GM Sean Cowley on the website and have not heard back yet. I’m not asking for any extra discount I just want to pay what the vehicle was listed for and what I agreed to with my salesperson. Stay away from this dishonest and deceptive dealership. No Markups and No Surprises is a lie. I only hope this is not how other dealers under the Morgan Auto Group operate. More

Tony and the crew went above and beyond. Help us get the vehicle that we bought which was a 2015 Nissan Frontier SV Crew cab that wasn't easy. They didn't stop trying and I thank them for th Help us get the vehicle that we bought which was a 2015 Nissan Frontier SV Crew cab that wasn't easy. They didn't stop trying and I thank them for that from the manager to the salesman kudos to you all! More

I highly recommend Tony Lafreniere! He was my sales advisor and he was great! Very personable and easy to talk to. NOT one of the pushy salesman at all! He made my car buying experience He was my sales advisor and he was great! Very personable and easy to talk to. NOT one of the pushy salesman at all! He made my car buying experience very easy, comfortable and quick! So if you are in the market for a vehicle go see Tony at Nissan of Orange Park! More

I was in a very difficult place extremely upside in my Armada. It was a few days past my son reached out needing a ride to an eye appointment. Divine intervention stepped on the scene through one of his f Armada. It was a few days past my son reached out needing a ride to an eye appointment. Divine intervention stepped on the scene through one of his friends in need of a ride to the same appointment. Upon exiting my SUV he said if you ever need another vehicle I work for Nissan of Orange Park. A few days later I was blessed to purchase a 2022 Nissan Pathfinder SL with no down payment. Thank you Tony LaFreniere for such an outstanding experience 👏 More

Tony LaFrenrier did an excellent job. He went above and beyond when delivering the car and getting all the details correct. I highly recommend him and Nissan of Orange Park He went above and beyond when delivering the car and getting all the details correct. I highly recommend him and Nissan of Orange Park More

After becoming frustrated due to poor service for the past several years at Nissan of the Avenues, I switched to Nissan of Orange Park to service my 2017 Nissan Rogue. Right from the start I was impresse past several years at Nissan of the Avenues, I switched to Nissan of Orange Park to service my 2017 Nissan Rogue. Right from the start I was impressed with the professional and courteous way I was treated upon entering the service area. Robert checked me in and my service advisor was Whitney. Whitney was absolutely amazing and later got me a vehicle to use when it turned out my car would take a few days to repair. The rental ended up needing a tire repaired so I waited. In the waiting room, Mark Herrera introduced himself and we started talking about new vehicles. I had no intention of buying a new car, but after test driving the new Rogue and Mark finding the color I was interested in, I changed my mind! The whole process was amazing. Mark was wonderful and worked to help me get the car of my dreams! He did everything to make the experience as pleasant as possible. Mark was as excited as I was to get me into this vehicle! I am so grateful for his kindness, patience, and expertise. Jay was also great to work with in finance.The experience I had at this dealership was night and day compared to my previous dealership. In fact, had it not been for Mark and all the other wonderful people at Nissan of Orange Park, I would not have purchased another Nissan. As it stands, I am now driving my 4th Nissan and by far my favorite! I am so glad I made the switch to Nissan of Orange Park. I look forward to working with this dealership in the future! Thank you! More

I recently leased a new Ariya, my sales experience was wonderful! My sales person, David truly knew the vehicle and coached me on how to use all the features. The finance manager, Jay was helpful and fun wonderful! My sales person, David truly knew the vehicle and coached me on how to use all the features. The finance manager, Jay was helpful and fun to work with. Frank, the sales manager helped me get to the payment I needed. The entire staff was truly amazing. Chris, the service manager got me set up for my future appointment to have it detailed. Mandy checked on me to make sure I was well taken care of! More

I had a pleasant experience great customer service excellent salesman great managers excellent Finance team I'd recommend anybody looking for a car to shop with Nissan of Orange Park! excellent salesman great managers excellent Finance team I'd recommend anybody looking for a car to shop with Nissan of Orange Park! More

Mark was Great. He thoroughly went through everything. I enjoyed working with him. I even referred my sister and she got a car as well. Very friendly and professiona He thoroughly went through everything. I enjoyed working with him. I even referred my sister and she got a car as well. Very friendly and professional. More