Nissan of Orange Park

My experience with buying a Nissan Rogue at this dealership has been extremely disappointing and worrying. Just 3 months after buying the vehicle, it went into recall. Subsequently, I received an dealership has been extremely disappointing and worrying. Just 3 months after buying the vehicle, it went into recall. Subsequently, I received an official letter warning that during the use of the vehicle there is a risk that it will FIRE or even that the ENGINE WILL FALL while it is in motion. This is not a minor detail: it is a serious risk to life. Since then I have sought help and to this day they have not given me any real solution. The dealer has shown no interest or urgency, despite the fact that it is a security problem. This vehicle is the main car of my home, it is a family vehicle, I have two children and I am a single mother. I am forced to drive with fear, not knowing if I am putting my life and that of my children at risk, while the dealer and Nissan simply ignore the situation. It is unacceptable to sell a vehicle that after a few months presents such a serious recall and then abandon the customer when he needs support most. Buying a new car should give you peace of mind, not fear or anguish. I do not recommend this dealership at all. If something goes wrong, they don't respond, even when the safety of a family is at stake. More

I was with a friend when she purchased a new vehicle. The lack of professionalism is where I will start. The first office in the right side of the showroom apparently is the “pow wow” room where all sta The lack of professionalism is where I will start. The first office in the right side of the showroom apparently is the “pow wow” room where all staff congregate in and out of. I was sitting at one of the sales person’s desk and could hear the profanity coming from multiple people in that office. The finance person, Jay Simpson, was also completely rude and condescending to my friend that was purchasing a new vehicle. First the finance guy said it’s a law that you have insurance on the newly purchased vehicle before leaving the lot then he backpedaled and said that it was the dealerships policy that states that you must have insurance before you leave the lot. She did have insurance. We googled what the law requires and that was a lie. And also in the insurance policy binder that you have 10 days to show coverage. Then he said that he must have it by 10 am the next day. My friend added the car on her insurance companies app while at the dealership but that wasn’t good enough for the finance rep. They also wanted personal references. They said this is what the finance company needs. This is the biggest joke. Let’s be clear, this a glorified marketing list so they can hound your “references”. And we were told just put whatever it doesn’t really matter! I just recently purchased a new car but not from this dealership and this is the biggest joke of a dealership and the clowns that work there. She was treated passively and aggressively because she’s a female. Let’s call that the truth. The only positive thing I can say was that the sales person, Mario was nice. She would have walked out but she recently sold her car and really wanted the one she purchased. Also, the showroom was dingy and the glass windows were all smeared. The ceiling tiles had multiple water stains and some tiles were missing. So I guess if the dealership doesn’t look professional and clean why should the finance director and or others around be professional either! A. If you are a female, be carful how they talk down to you B. The finance guy, Jay, needs to know what the laws and policies are before getting caught in a lie and backpedaling Buyer beware! More

I went back and worked with Tony who…. was… AMAAAAAZING! He never hesitated to answer my questions, didn’t avoid them or use any sales tactics! He was very matter of fact and if anything re was… AMAAAAAZING! He never hesitated to answer my questions, didn’t avoid them or use any sales tactics! He was very matter of fact and if anything really went to bat for me when talking to finance getting my GAP included in the negotiation! If anyone is wanting a straight forward experience I would suggest working with Tony. His office is right by the coffee machine! I also have to give some love the Finance Director Jay who more than made up for not charging me the correct down payment when I signed but instead gave me a full tank of gas to offset the $15 credit card fee! Be sure to do your service with this rm also and they send you coupons for discounted service and oil changes so there’s no need to go where if a synthetic oil change is costing you 29.99 and free the month of your bday! More

Ronny and Tony were great. Jay and Frank were great too. Love the Pathfinder Platinum. Jay and Frank were great too. Love the Pathfinder Platinum. More

Walked in stressed to find a vehicle for my boyfriend! ! Tony lafreniere has assisted us in find us a vehicle.. would recommend yall to everyone!! Mr Tony has hooked us up with a great new car ! Thank you ! Tony lafreniere has assisted us in find us a vehicle.. would recommend yall to everyone!! Mr Tony has hooked us up with a great new car ! Thank you .Definitely a pleasure and place to make your new purchase. See Tony in sales .. thank you for everything Tony bro you awesome . More

I bought a new vehicle from Nissan of Orange Park and it was the best vehicle purchase experience I've ever had. From beginning to end Nissan of Orange Park was outstanding. Nick Rosa helped me by phone and was the best vehicle purchase experience I've ever had. From beginning to end Nissan of Orange Park was outstanding. Nick Rosa helped me by phone and had me well on my way before I arrived. Shortly after arrival Nick introduced me to Steve Bristol and Steve was extremely helpful in finding exactly what I wanted, down to every little detail. Finally, Jay Simison finalized the deal on the paperwork side and made it a painless finish. Nick, Steve and Jay are incredible at what they do and I am very happy with my vehicle and happy that it was so easy to purchase (at an amazing price). Thank you Nissan of Orange Park! More

Excellent service. Had a very good experience. Tony is pleasant to work with. Got all I wanted in my purchase! Had a very good experience. Tony is pleasant to work with. Got all I wanted in my purchase! More

Best place to purchase a vehicle no matter what your credit score is they will make it have happen The service team and the sales team are awesome credit score is they will make it have happen The service team and the sales team are awesome More

The people took the time to make sure everything was good. Made sure that I left happy and made sure car was inspected for safety good. Made sure that I left happy and made sure car was inspected for safety More