Nissan of Omaha

In my opinion, a dealership that is willing to be dishonest in one area qualifies as a dishonest dealership across the board. My experience is as follows: I responded to an internet advertisement dishonest in one area qualifies as a dishonest dealership across the board. My experience is as follows: I responded to an internet advertisement for a 2013 Nissan Altima 2.5 S. I’m very unhappy with the customer service, like getting transferred to 3 different sales representatives and the 2 hours spent in the waiting area, but want to focus on their blatant dishonest business ethics. As a military member, I take integrity incredibly serious. I purchased the Altima 2.5 S only to realize on the drive home, it wasn't the ‘s’ trim package but rather the base model which retails for $1,000 less. I know I should have been more attentive before purchasing, (lesson learned,) but stupidly took the dealerships word that it was an ‘s’ trim package. The bill of sale says 2.5 s, the internet advertisement says 2.5 s, but the car is a not the ‘s’ trim package. When I went back and confronted the sales team, I spent the next 2 hours hearing how it was simply a typo and they would never intentionally mislabel their cars. So either this CERTIFIED Nissan dealership can’t properly identify their vehicles or they intentionally sold me a base model as the ‘s’ trim package. With either scenario, I could never recommend this dealership and highly suggest you avoid Nissan of Omaha. More

Our experience was good at the beginning, bumpy in the middle because of issues with the car, but great in the end. Byron Bauer, the Sales Consultant, was very easy to work with and was an easy sales per middle because of issues with the car, but great in the end. Byron Bauer, the Sales Consultant, was very easy to work with and was an easy sales person to deal with. I would gladly deal with Byron again - not usually the case for me. Luke Landers, who we dealt with to complete the processing, was easy to deal with, was direct and to the point (which I really like), and processed the paperwork efficiently. Once we purchased the car, within a matter of a few days, the engine became noisy and my daughter (the recipient of the car) was no longer "happy" with the car. Byron called me and asked how things were going and I told him that things "weren't really going very well". I immediately got a call from Jason Jones, who discussed the issues we were having with the car, and quickly made arrangements for me to bring the car in. Nissan teamed up with the Ford dealership to determine that the problem was with the motor mounts. Jason had the car repaired at their expense and returned the car to us and my daughter is now "happy" with this car. Regarding the general purchase of the car, I felt I got an excellent deal even before Nissan of Omaha did work to fix the motor mounts. The best part of this experience were the extra things that they did. Byron called to make sure all was well. Jason had one of his people go to the Ford dealership to get something out of the car that my daughter had forgotten. After all of the this, the part of our experience that I valued the most was the way we were treated. We were always greeted by friendly (not fake) employees when we walked in the door. We were quickly asked how we could be helpful and respectful. The defining experience was that fact that my 17 year old daughter went to the dealership twice and both times was treated with respect and as if she were a viable adult and customer. This truly went beyond my expectations. I have and will continue to recommend this dealership to others and will not hesitate to look here for another vehicle. More

Such an awesome experience working with the team at Nissan of Omaha! Everything was a painless and smooth as possible, the team is always accommodating, they're HONEST (a big win!) and based on my pas Nissan of Omaha! Everything was a painless and smooth as possible, the team is always accommodating, they're HONEST (a big win!) and based on my past service experience I'm sure they'll continue to be great in an ongoing service/support role. More