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Nissan of Old Saybrook
Old Saybrook, CT
46 Reviews
To help simplify the process, we accept payment with all different types of budgets and credit. Our finance department is top-of-the-line, and nobody leaves our office without anything less than a smile and an affordable monthly lease payment. Drivers can even click to explore our new Nissan inventory and used car inventory online and begin searching for your next vehicle from the comfort of your home.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 46 reviews
May 31, 2026
I had a great experience with this dealership about two years ago, which is why I felt comfortable referring one of my family members to purchase a used car here. Unfortunately, his experience was complete years ago, which is why I felt comfortable referring one of my family members to purchase a used car here. Unfortunately, his experience was completely different. He spent an entire day at the dealership only to leave frustrated and disappointed. He was repeatedly given conflicting information, promises changed throughout the process, and he felt misled multiple times. What should have been a straightforward car purchase turned into a stressful and time-consuming experience. I’m honestly disappointed because I expected better based on my own positive experience. I never enjoy leaving negative reviews, especially for a business I previously trusted, but I believe management should be aware of what happened. I hope one of the real managers sees this review and takes action to address these issues. Your dealership has the potential to maintain a strong reputation, but that can only happen if every customer is treated with honesty, transparency, and respect. It’s unfortunate that the actions of a few employees can damage the experience and reputation of the entire dealership. More
by abanobsadek9
Employees Worked With
Jordan
May 30, 2026
Went in for a scheduled oil change and a new headlight bulb. It is very disappointing that this literally took 3 hours and I lost a half days pay. What I assumed could not have taken more than an hour cos bulb. It is very disappointing that this literally took 3 hours and I lost a half days pay. What I assumed could not have taken more than an hour cost me 200.00 and a half days pay! That's horrible! Don't schedule it if you don't have time for it and then say it was difficult to get the light in? No!!!! More
by Pjsmith38
Verified CustomerMay 30, 2026
Great staff! Excellent techs! Friendly, Professional and Knowledgable! Highly Recommended! Sorry, I am really not that articulate. Just a Great Team at Old Saybro Excellent techs! Friendly, Professional and Knowledgable! Highly Recommended! Sorry, I am really not that articulate. Just a Great Team at Old Saybrook! More
by DAVID.ROBERTS31
Employees Worked With
Mariah was Awesome! ??
May 30, 2026
Misleading mail stating minimum trade value for my 2022 Nissan Rogue with purchase of another vehicle. After spending nearly 2 hours at the dealership and deciding on a newer Nissan Rogue my trade in value Nissan Rogue with purchase of another vehicle. After spending nearly 2 hours at the dealership and deciding on a newer Nissan Rogue my trade in value came in significantly lower than it should have been based upon the offer that I received in the mail. I’m very disappointed that both my wife and I wasted that amount of time for a misleading offer from the Nissan Dealership. More
by BHAAB
Employees Worked With
Sara
May 22, 2026
Broke bad news to me calmly and easily, gave advice that felt sincere, looked into extras for me, gave me a loaner for the duration of the repair felt sincere, looked into extras for me, gave me a loaner for the duration of the repair More
by MILDANNOYANCE
Employees Worked With
I don't know his name but I believe he is the manager of the service associates
May 21, 2026
I had a great experience from start to finish. I didn't know what I wanted exactly but they helped me find the perfect vehicle for my needs and budget. Joe was very patient and thoughtful I didn't I didn't know what I wanted exactly but they helped me find the perfect vehicle for my needs and budget. Joe was very patient and thoughtful I didn't feel rushed at all. More
by SIERRAJGULDI
Employees Worked With
Joe and sunny
