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Nissan of Old Saybrook

Old Saybrook, CT

Overview
Reviews
Vehicles
4.6
91 Reviews
To help simplify the process, we accept payment with all different types of budgets and credit. Our finance department is top-of-the-line, and nobody leaves our office without anything less than a smile and an affordable monthly lease payment. Drivers can even click to explore our new Nissan inventory and used car inventory online and begin searching for your next vehicle from the comfort of your home.
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295 Middlesex Turnpike

Old Saybrook, CT

06475

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buying experience

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Showing 91 reviews

August 13, 2026

Friendly and empowered to do the right thing. She knows her stuff and treated us with respect and kindness. More

by Jim
Recommend Dealer
Yes
Employees Worked With
Service intake woman
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August 13, 2026

Friendly and empowered to do the right thing. She knows her stuff and treated us with respect and kindness. More

by Jim
Recommend Dealer
Yes
Employees Worked With
Service intake woman
Report | Print
August 10, 2026

Helpful Helpful All new people since my last visit Need to get to know the team More

by Allanjzack
Recommend Dealer
Yes
Employees Worked With
Pete
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Aug 11, 2026 -

Nissan of Old Saybrook responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 04, 2026

Everyone was very helpful and great customer service They did a good job on my car thank you More

by Ramonaobas
Recommend Dealer
Yes
Employees Worked With
Mariah
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Aug 05, 2026 -

Nissan of Old Saybrook responded

Our service team enjoyed assisting you with your Murano. Your kind words about their helpfulness mean a lot to us.

July 31, 2026

Knowledgeable, willing to work with me, efficient, personable I don't have it in me, it was a great experience More

by Slarosa72+nissan
Recommend Dealer
Yes
Employees Worked With
Aiden
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Jul 31, 2026 -

Nissan of Old Saybrook responded

It’s great to know our team guided you with expertise and efficiency. We’re pleased the process felt personal and collaborative for your new Nissan. Enjoy the drive and we appreciate you taking the time to share.

July 30, 2026

Our family has bought several cars from both the Kia and Nissan dealerships. They're not like normal car dealers. I didn't feel pressured or pushed into anything at all. More

by WASJUSTIS24
Recommend Dealer
Yes
Employees Worked With
Aidan and Jordan
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Jul 31, 2026 -

Nissan of Old Saybrook responded

Thanks for bringing your Nissan Sentra to us and for choosing our team again. We’re pleased you felt comfortable throughout the service without any pushy sales tactics. We look forward to supporting your family’s Nissan needs in the future.

July 30, 2026

Nice work. I felt the $39 charge was silly add on to a $3330 bill. It is not material but felt like a “nickel, dime” charge. Left a bad taste. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
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Aug 02, 2026 -

Nissan of Old Saybrook responded

Thank you for your feedback. We appreciate your business and your input and will share your comments with our management team.

July 30, 2026

My truck was taken in on time and worked on in a timely fashion. Very satisfied. More

by Gerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marya
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Jul 30, 2026 -

Nissan of Old Saybrook responded

Thank you for trusting us with your Nissan Frontier and sharing your feedback. We’re pleased your appointment and repairs stayed on schedule. We look forward to serving you again.

July 29, 2026

Brought newly purchased car from Nissan Old Saybrook in May. Dealership owes me repair of a small dent. Brought car in on 7/24. dealership kept for two days but dent repair company never showed up. Dent st More

by cjc0101
Recommend Dealer
No
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Jul 30, 2026 -

Nissan of Old Saybrook responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Please reach out to us directly at 475-315-0150 ask for Jordan, General Sales Manager, jsock@nissanoos.com

July 27, 2026

service department made a big mistake indicating almost $5k worth of repairs and maintenance were needed indicating it was critical to get work completed as soon as possible. 5 cars through this dealership More

by jcrim55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pete Diako 229
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Jul 30, 2026 -

Nissan of Old Saybrook responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

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