Nissan of New Rochelle

Besides the fact that the dealership was empty, there were no amenities, and the employees were mostly glued to a car auction on TV completely ignoring the showroom floor... before the salesman asked abo were no amenities, and the employees were mostly glued to a car auction on TV completely ignoring the showroom floor... before the salesman asked about what I wanted or needed, he was busy taking down the info regarding my current car & lease. When we finally started talking about the car I came in to see, there wasn't one available to look at or test drive. The salesman checked features on his smartphone, he couldn't even show me anything on a monitor because he didn't have a computer. There was no brochure available for the model I wanted, either. The price he scribbled on a dirty sheet of paper was valid for only 24 hours, and when I asked how I was supposed to close a deal without a test drive or even sitting in the car, he offered to let me sit in a customer's filthy car that was in for service, even though it was not the model or year I was buying. Then he showed me a piece of paper (8.5 x 11) with over 30 tiny car pictures and said mine was the one on the top left. In spite of the salesman's pleasant manner, it was the worst car shopping experience I have ever had. More

Purchsed a Maxima from Premium on March 8th, 2012, was given a 30 day transit permitt (since I live in CT) Took them over a month to register my car! When I finally for the registration, it was dated 2/2 given a 30 day transit permitt (since I live in CT) Took them over a month to register my car! When I finally for the registration, it was dated 2/29/2012, 4 weeks after I picked up the car. I was forced to drive unregistered car untill they finally FedEx'd it to me. I called them no less than 6 times over 3 weeks and they kept telling me "you will get it in a few days" BS... Very disapointed if how they run their shop. More

The sales associate was overly friendly and helpful. I felt she was more interested in helping me find the right car and not just make a sale. Our test drive even went for 45 minutes...and still there wa felt she was more interested in helping me find the right car and not just make a sale. Our test drive even went for 45 minutes...and still there was no pressure to buy. More

The transfer of lease from old to the new was made as seamless as possible by Andrew and Shay. It was a plesure driving away withithe color and the specifications we had selected. seamless as possible by Andrew and Shay. It was a plesure driving away withithe color and the specifications we had selected. More

Andrea was great. She was so patient with all our questions. She never rushed us a gave us unlimited time.She was also very Knowledgeable about the various model cars. felt we were very lucky to hav questions. She never rushed us a gave us unlimited time.She was also very Knowledgeable about the various model cars. felt we were very lucky to have Andrea as our salesperson. When we had questions about certain functions on the care 2 weeks after the purchase she still answered all our questions. helpful too. The service department were very helpful and efficient. WE had to get service when we had to have a trailor hitch installed. The staff was efficient and anxious to get me speedy service. I had a good experience at this dealership.That is why I give it and excellent rating. More

I was assured one "final" price at the sales guys desk, and another when the deal was almost done in the office w/ the finance guy. This is where my happy experience and confidence went down hil guys desk, and another when the deal was almost done in the office w/ the finance guy. This is where my happy experience and confidence went down hill. My advice here is to research not only the vehicle,but the dealerships as well.Everyone is looking out for themselves in terms of $$$. I work just as hard as anyone else. I may not buy here again, and have learned a valuable lesson, and that is not to trust that someone is trying to give "me" a good deal. The manager kevin is very nice and helpful, and my experience w/ mario was decent...."all in all just make sure you bring your calculator and know your numbers before jumping into any deal...and read every line on the contract, get a breakdown. Luckily, i love my nissan i purchased, and possibly would come back again, if there was a different finance person. It should be about getting what you pay for, and loving your vehicle that you paid for w/ your hard earned money, nothing else or anything more! simply because you never know who is on the other end of your desk. Its important to have a good "team" people can talk you up, or talk you down. More

I'm very happy with the dealership they did a great job in getting me the car I wanted and with in my budget.Great service very profesional and noligible I could not ask for anything more. I would recomend in getting me the car I wanted and with in my budget.Great service very profesional and noligible I could not ask for anything more. I would recomend this dealership for sure. Thank you for all you done for me. More

This place is HORRIBLE! I bought a used car from Junior. He was impatient and rude with me. I finally found the car they wanted and they had the right price so I went ahead and ran my financing after I put He was impatient and rude with me. I finally found the car they wanted and they had the right price so I went ahead and ran my financing after I put a hold deposit on the car. They came back and offered me a low rate, but only if I bought the Security Gold Plus service agreement for another $2000. They said that was the only way they would offer me the low rate and that I could cancel within 60 days and get a full refund to my creditor. I agreed in order to take advantage of the interest rate. I have since found out that it is ILLEGAL to coerce someone to buy the warranty to get a lower rate. I have tried to cancel that policy for months and they said it had been cancelled, but never sent me any confirmation even after phone calls, emails, and letters sent from me to them cancelling. They will not let me out of the policy! To make matters worse, when I was buying the car and filling out the final paperwork, I noticed a mistake and instead of fixing it for me, Junior argued with me about it, said that the manager was gone and to just sign the paperwork, that he would correct it later. When I insisted on him making the change, he was rude, impatient, and actually angry with me even though it is money in his pocket!!! Do not use Premium Nissan! I have heard many many complaints from others who have used them as well. They are crooks! More

After completing a quote through autotrader for my used truck that I wanted to trade in I was promptly emailed back by junior and upon arrival at Nissan In New Rochelle, (I travelled from Stamford) I was m truck that I wanted to trade in I was promptly emailed back by junior and upon arrival at Nissan In New Rochelle, (I travelled from Stamford) I was met by Junior and immediately began to look for a used Murano that we were looking for. After test driving and looking through a few different ones, we found a car we loved and completed a trade in with no hassles and no issues. Car was clean and and detailed upon receipt and a part that was needed was ordered and will be taken of this week. Customer service was not only professional but very polite and caring. I would recommend this dealer and have already done so to friends and family. Prices cannot and won't be beat and after dealing with my old dealer Toyota of Stamford I will never go anywhere but back here. Great Job. Greg More

This past weekend, my wife went to Premium Nissan as she was looking for a vehicle. She decided to lease a 2011 Nissan Altima from your dealership, and the service and deal was so exceptional that my fathe was looking for a vehicle. She decided to lease a 2011 Nissan Altima from your dealership, and the service and deal was so exceptional that my father-in-law decided to come and look at vehicles as well. He also leased a 2011 Nissan Altima. I wanted to take this opportunity to sincerely thank everyone at the Dealership for helping them to drive away in two beautiful vehicles. They were greeted and treated with respect, and a great deal of time was spent with them in order to help both my wife and father-in-law decide which vehicle was best suited for their driving needs. I could not be more satisfied with the customer service and support they received. Junior was an incredible salesperson who went above and beyond to ensure that all of their needs were met. He made the entire experience pleasant and simple. When they went to meet with Shay, finalizing the lease was hassle-free, quick and the papers represented the initial offer they were made. Once again, thank you for everything you did for my family. I could not be more pleased with the outcome. It is a rare experience that people leave a car dealership with no complaints. We will be customers of your dealership for many years to come and will recommend many other customers without any hesitation. More