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Nissan of Mobile
Mobile, AL
127 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 127 reviews
July 20, 2023
The service dept is so kind and courteous. They were very professional. I called and got an appointment within the next couple days. They were right on time. Let me know what they were doing a They were very professional. I called and got an appointment within the next couple days. They were right on time. Let me know what they were doing at all times. Very professional More
by stagnereileen1961
Employees Worked With
Stephanie Buford
July 18, 2023
I had the worst experience ever at Nissan of mobile Aaron in the service department was very unprofessional and he tried to beat me out of my money, my car went in having one problem and came back out and ha in the service department was very unprofessional and he tried to beat me out of my money, my car went in having one problem and came back out and had three four more different problems More
by tuajuannah
Employees Worked With
Stephanie Buford
July 18, 2023
Aaron was very unprofessional my car went in needing an alternator and came out with two or three more problems and they said that it wasn't caused by something that they did, it took him over 3 weeks to g alternator and came out with two or three more problems and they said that it wasn't caused by something that they did, it took him over 3 weeks to get back with me about my car he went on vacation for a week and call me after his vacation was over, I will never do business with them again and I do not recommend this car lot to anybody More
by tuajuannah
Employees Worked With
Aaron Castleberry, Stephanie Buford
July 18, 2023
Accusatory attitude of mechanic on the video he sent me. He also couldn’t even find the screw in my tire, that even the advisor saw, that was the reason I was having to put air in that tire at least every He also couldn’t even find the screw in my tire, that even the advisor saw, that was the reason I was having to put air in that tire at least every other day. I had to take it to another shop which repaired my tire. He scolded me for not having certain repairs done per my maintenance schedule but many of these items were already completed and up to date. More
by reneerog
Employees Worked With
Mechanic
July 18, 2023
The dealership was clean and neat. They had different areas to sit and wait on my car. The employees were all pleasant and nice. Offered snacks or/and coffee while I waited. Excellent They had different areas to sit and wait on my car. The employees were all pleasant and nice. Offered snacks or/and coffee while I waited. Excellent service. More
by sanrod928
Employees Worked With
Stephanie Buford
July 07, 2023
My last couple of visits have NOT been all that inviting. I’m used to working with Eric, the nice representative. However, during the last two visits, I’ve had to work with another rep (Daniel). During today I’m used to working with Eric, the nice representative. However, during the last two visits, I’ve had to work with another rep (Daniel). During today’s visit as well as my last one, his energy level and customer service skills have lacked. Upon arrival, ot appeared that I was ignored for the first few minutes even though he wasn’t with an actual customer. It wasn’t until another customer walked up that he decided to assist me. I’m used to Eric eagerly greeting me at my car door. Today’s visit started with him telling me that it wasn’t time for an oil change (I.e:, he was too lazy to walk over and check the mileage/sticker initially). Instead, he asked “me” what the mileage was ( I honestly couldn’t remember). Next, he appeared to “question” whether or not I had an actual appointment ( I DID). Finally, he refused to accept a coupon that I KNOW that he accepted during my last visit. On the way home, I also somewhat questioned the service recommendations ( filters). The filter he showed me was disgusting. It appears that he likely should have brought this to my attention during my last boss it in February. I simply don’t recall him showing this to me. Otherwise, I definitely would not have let it get to this point. Overall, Daniel needs work where his customer service skills are concerned. More
by Vdbarnes03
Employees Worked With
Daniel Staal, Stephanie Buford
