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60 Reviews of Nissan of Melbourne - Service Center
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October 02, 2023
The service department repaired a leaking sunroof on our 18 year old daughter’s Infinity, that damaged the BCM module. The car would not even start. After having the car for over three weeks with multiple i 18 year old daughter’s Infinity, that damaged the BCM module. The car would not even start. After having the car for over three weeks with multiple issues with the service department, it was finally fixed and we were told the sun roof was repaired and would not leak again. Two months later the sun roof leaked again and ruined the module that we just paid $2200 to replace. John the sales manger lied for two weeks stating that he was addressing this issue with upper management and never reported it. The service manager Mike Wallace lied multiple times stating they would cover the repair and manager Jeff refused to stand behind their work and fix the problem that should have been fixed the first time. It has now been over two months with the car and they are now just telling us they will not cover the repair. Absolutely horrible customer service, they then attempted to buy our vehicle and get us to buy a new one!!! We will never purchase another Nissan made product and have reported your absolute failure to the Better Business Bureau. More
by ColleenB
Employees Worked With
Service
August 28, 2023
A sales person called me to ask if I wanted to sell my vehicle. Just after the estimate of $1,900 to repair the vehicle. The vehicle was repaired at a different location, without being ripped off by their vehicle. Just after the estimate of $1,900 to repair the vehicle. The vehicle was repaired at a different location, without being ripped off by their salesperson or their service department. More
by canonicodm
Employees Worked With
Service department
February 07, 2022
More than just an automotive dealership It is truly a one stop shop for all of your automotive needs.They are quick, affordable and professional. While looking over my trans issue, they were able to change m stop shop for all of your automotive needs.They are quick, affordable and professional. While looking over my trans issue, they were able to change my oil and do a complete car check up. I was also able to obtain a vehicle appraisal at no cost and take a test drive in the 2022 Nissan Rogue. What a beauty!! I’ll be back. More
by Shantaysha
Employees Worked With
Denva McKenzie
January 12, 2022
They were wonderful. The folks working there were super nice and a pleasure to talk to. The service was excellent and in a timely manner. We will continue to patronize their business. nice and a pleasure to talk to. The service was excellent and in a timely manner. We will continue to patronize their business. More
by carolsmalls
Employees Worked With
Matthew
January 12, 2022
I keep returning to this Nissan Service Dept. because they do excellent work. They are friendly, considerate of your time and do their best to ensure that your vehicle, "and you", are taken care of to th they do excellent work. They are friendly, considerate of your time and do their best to ensure that your vehicle, "and you", are taken care of to the best of their ability. More
by jskills
Employees Worked With
Adrian Allen
January 09, 2022
These people are the best and super friendly. I was on my way home the day after Christmas and found out my alternator was out and there was no way I could drive home. I have a 1990 Nissan Rogue. I found the way home the day after Christmas and found out my alternator was out and there was no way I could drive home. I have a 1990 Nissan Rogue. I found these folks and even though they couldn’t get my car fixed till the day after and hence I would be stuck in Melbourne an extra night, they were great!! Shuttled me to cafe so i could wait for someone to pick me up (not many things were open on the 26th). Looked at it THAT afternoon to make sure it could be fixed, called me with updates and when I showed up at 10:30 am the next day, expecting to wait at a cafe for them to be done, the car was already DONE! And very reasonably priced.. IF only I lived down here I would go here all the time. Totally trust these guys and owe them everything for making this situation a lot easier than it could have been. More
by buchettpee
Employees Worked With
Laurie Kie
March 31, 2021
Very shady, dishonest dealership. Will make verbal promises all day but you better read your paperwork twice because they will tell you one thing and then slip something else in the paperwork and play promises all day but you better read your paperwork twice because they will tell you one thing and then slip something else in the paperwork and play dumb when you call them out. More
by importfan2000
Employees Worked With
Denva McKenzie
October 15, 2020
Purchased a 2015 Nissan Rogue @ Nissan of Melbourne. After 25,000 miles, the tranny went out. The warranty was just a few months expired. No support from nissan dealership on this. I went on to file cla After 25,000 miles, the tranny went out. The warranty was just a few months expired. No support from nissan dealership on this. I went on to file claim with Nissan customer service USA. They started the claim process, during which, I find out that Nissan USA customer service contacts the dealership for recommendations!! What input had they offered nissan? All maintenance had been performed to date, with all records in the glove compartment. It seemed a concerted effort on both to deny a satisfactory conclusion, which would have been at the least partial compensation for defective transmissions, which had been documented across the US. More
by rfeehan
Employees Worked With
service department
August 21, 2020
Bought 2012 nissan rouge and had it 6 weeks. The a/c quit working only drove it one time !!! they refused to fix it. Buyer beware.do not go there. working only drove it one time !!! they refused to fix it. Buyer beware.do not go there. More
by screwed
Employees Worked With
Cheryl Pearson, Denva McKenzie, Samira Washington
