Nissan of Melbourne | Page 9

New Car Sales We just purchased a 2020 Nissan Murano from Nissan of Melbourne and could not be happier with our new vehicle. The entire process was painless, our s We just purchased a 2020 Nissan Murano from Nissan of Melbourne and could not be happier with our new vehicle. The entire process was painless, our salesman (Rick Musick) was very helpful and friendly, he answered all our questions about the vehicles and was not pushy at all. Rick was very patient with us as we were not 100% sure at first what we wanted. Rick and his manager worked with us to get the best deal and get us out the door and on our way in a timely manner, we did not have to spend all day going back and forth about the out the door price. Rick went over everything in our new vehicle before letting us leave so we were familiar with our new purchase. We have always been Nissan owners and have always had good experience at Nissan of Melbourne, their staff and service department are very helpful and friendly. More

Service/repair caused damage to vehicle A week ago I had them do a full 100,000 mile check up where they replaced the spark plugs. The service technician did not place all the connectors ba A week ago I had them do a full 100,000 mile check up where they replaced the spark plugs. The service technician did not place all the connectors back into the car to mount down the air intake manifold (minor). They also left a bendable magnetic bolt/plug extractor in the engine compartment that wrapped up in the internals, took out the radiator and subjected the components in the compartment to thermals well out of specification (major). They initially claimed it was not their tool, but less than 24h later they admitted it was and their fault. Their offer was to just replace the radiator fan and motor. No warranty, no guarantees, nothing on all the other components under the hood that potentially been negatively impacted by the heat or a bendable metal rod bouncing around under the hood. Everything else is fine, trust us. Sorry that trust went out the window already. Am currently still talking with them in good faith but after lackluster progress in them providing an acceptable resolution am exploring other avenues if the situation warrants it. At this point, they just seem to want to get the vehicle good enough to drive far enough for it to make it off the lot and wash their hands of this. Something goes wrong 5 miles down the road, I am on the hook it seems. Updates to the above review as of May 8th: Along with the replacement of the radiator fan and motor, they also needed to replace the electrical junction box to the radiator. So now along with very potential heat related reduction of the components under the hood, there is also now the chance of electrical issues down the road. Requested a limited two year warranty of the engine bay from the shop and was denied. Also requested $550 off the $1800 initial service to cover work loss due to having the car in the shop for almost a week awaiting parts, having to go to the shop several times and time with legal council. The $550 was also denied. The request of the $550 was due to them telling me that "this will not cost me anything". Eric Bush should of also said "asterisk" after that statement because it was just more bull. The above requests were after several times where I caught them lying (changing story) and not addressing all the issues. For example, after waiting the week for the parts to come in for the radiator, was called and told the car was ready. When I got there to pick up the vehicle, I look over the list of things they did and saw no oil change. When asked about it, got "Oh you want the oil changed too?". Dude, because of your tool taking out the radiator, the engine got super heated and you did not check or change the oil?! The oil was practically sludge when I checked it in front of them. They actually wrote on the new repair invoice that the oil was changed "as a courtesy for customer". Sorry, it was not a "courtesy" to catch them halfhearted repair of the damage they caused. Long story short, do not get repairs done here unless you also budget a lawyer and financial loss into the repair quote if they screw up. More

Dishonest and inconsiderate We found a vehicle on CarGurus.com (2018 Nissan Maxima). We called and talked to Matthew and said the price on their website did not match the better We found a vehicle on CarGurus.com (2018 Nissan Maxima). We called and talked to Matthew and said the price on their website did not match the better price on CarGurus and asked if they would meet it. After confirming they would, we drove 60+ miles to the dealership. We evaluated the car (after being handed off to another sales person who had limited to no knowledge of the vehicle). That was fine - we researched the vehicle - we just wanted to experience it in person. After deciding it was the vehicle we wanted, we asked to start the paperwork on the purchase. Things went from tolerable to deplorable quickly. They started with a price that was more than $5000 above the price on their website and $12K more than they had agreed to over the phone. They told us the price we saw was a "mistake" and that it would be taken down within 10 minutes. Great for them. After letting them "work on it" and waiting for them to "find coupons" we finally agreed with Abraham (the manager) that we could not agree on price. He tried several other tactics - including telling us that we just needed to accept the "great deal" he offered and worry about it later if we couldn't afford the payment. Needless to say we left - having wasted the afternoon. On our ride home, they called to indicate they "found a coupon" and we should come back so they could discuss the price more. We should have written a review based on that experience alone - however it gets even worse. As we are still in the market for a vehicle, we started a search again and found a different vehicle - but exact same options (we actually looked at it while we were at the dealership originally) listed by the dealership again for around the same price that started our interaction. Apparently they made another "mistake". If you want honest sales people, fair treatment, and an overall decent experience - look elsewhere. I'm truly not sure how this dealership is still in business. My sympathies for their customers. More

max in sales max was great to work with from start to finish great place to come to help you with buying a car very honest man thanks max max was great to work with from start to finish great place to come to help you with buying a car very honest man thanks max More

Outstanding If you ask me Who is the smartest nicest and friendly of them all?? I say Melburne Nissan. I called spoke to Craig, told him what I wanted in few min If you ask me Who is the smartest nicest and friendly of them all?? I say Melburne Nissan. I called spoke to Craig, told him what I wanted in few minutes he called back offered options I agreed. Deal was what I wanted came next morning drove my new car home. BAM BAM BAM, SIMPLE AND FREE OF PAIN! Will I come again to this place? Will I keep talking positive about this dealer? YES 100%! More