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Nissan of Melbourne
Melbourne, FL
321 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 321 reviews
October 08, 2021
Dishonest sales manager. Tried buying a new Sentra but sakes manager added $6k on top of MSRP then offered $4k for my trade in making it look like a great deal for my trade in but in reality had I taken t sakes manager added $6k on top of MSRP then offered $4k for my trade in making it look like a great deal for my trade in but in reality had I taken the deal the dealer would have gotten my car for free. I walked out after that. Very disappointed. It’s these kind of dealerships that gives honest dealerships a bad name. I went to Space Coast Honda and bought my car there. More
by Concem0123
Employees Worked With
John
October 08, 2021
Car buying can be a very stressful process, but when I went to Nissan of Melbourne Will was very nice and accommodating to my needs and wants in a car. They put me in a new 2021 Rogue that I love. I will went to Nissan of Melbourne Will was very nice and accommodating to my needs and wants in a car. They put me in a new 2021 Rogue that I love. I will definitely be back there in the future to do business with them and will recommend them to all my friends and family as well. More
by lbmv
Employees Worked With
Sales Dept.
October 06, 2021
Terrible Sales Managers. Don’t waste your time. Bad for the Nissan brand. I found a car I’d been looking for on their website and got in touch. Responsive and helpful Sales people sent me some details a the Nissan brand. I found a car I’d been looking for on their website and got in touch. Responsive and helpful Sales people sent me some details and pictures. They let me know the price and confirmed the car’s condition. I read the Carfax and asked about any other fees. They went to the Sales Desk and then sent me a quote. The car I had been told was $6999 in an email, had gone up $1000 and become $9995 out the door. This seems to be a common ‘mistake’ at Nissan of Melbourne when I read some of the other reviews later. When I challenged this increase there became a sour undertone. “My manager doesn’t know why I am dealing with you”. The car business is all about appointments these days” “When can you come in?” And while I was in Florida I was not close by. But I was committed and said so many times. The amount was adjusted down and I agreed to the sale. Offered a credit card deposit. Sent my driver’s license and insurance card. Asked for a Buyers Order I could sign, told them the day and time I’d be there. Silence. I bought a plane ticket and sent a picture of it requesting confirmation and was then told the Manager has decided to sell the car to someone else. This car may have had an oil change but was in no way reconditioned with any preventative maintenance for its price. It had simply passed a safety inspection. Sales Managers and old school practices like these give Car Dealers a bad name. If you are not local to Melbourne Florida don’t waste your time with Nissan of Melbourne. If you are local, I wouldn’t recommend crossing the street for an ‘appointment’ where the price will likely not be the one advertised. (Copy to Nissan USA) More
by Dougal
Employees Worked With
Sales Managers
June 21, 2021
We purchased a 2021 Kicks from Nissan of Melbourne. Worst buying experience ever! Salesman was pleasant and great, but, when it came to the numbers, the sales manager got involved. So, we agreed on a price buying experience ever! Salesman was pleasant and great, but, when it came to the numbers, the sales manager got involved. So, we agreed on a price, higher than the internet price advertised, but still within reason. Here's where it got shady. I was on the phone with insurance getting the new vehicle covered. Meanwhile, my wife was waiting for the deal to be transferred to the finance manager's desk. The sales manager stopped in and told my wife the plate couldn’t be transferred but it was only $300 so he would cover it. At this time, it was 7:50PM and the finance manager showed up and wanted to go home. She really felt we were bothering her and made it known. She put in the numbers and promptly printed paperwork for us to sign. My wife, wanting to read everything before she signs, caught that the interest rate was wrong by a full point! She said she wouldn’t sign unless she corrected it. The finance manager, not skipping a beat, changed the rate and reprinted the contract as fast as she could. At this point, the salesman and his manager stepped in, which I felt, to distract us so we wouldn’t question anything else. The wife kept trying to review the contract while the sales manager kept asking questions. The wife signed and we got our copies and keys. We left and arrived home around 9pm. Upon arriving home I notice that the plate charge for $366 was on the contract. I texted the salesman about this and he stated that he would talk to the sales manager about this. The next evening I texted the salesman again. He stated that he talked to the sales manager and that he would get back to me. This went on for a week until I had enough. I called the dealership and asked to talk to sales manager. I had to leave a message and was told he would get back with me. 2 days after this I receive a call, from the sales manager, stating that he would look into it. And, he agreed verbally that he told my wife he would pay for the plate fee of $366. I asked him why it was listed on the contract and he said they have to list it, but it was subtracted somewhere else. So, he askes me for my cell and wanted to text me a picture of the sales agreement. I gave it to him. He sent me a picture of the agreement. I was shocked to see that the agreed price was $660 LESS than what was put on the finance papers! So now we have overpaid by $1,027.26!!!! So I text back the sales manager and state my case. He basically stated that "I do apologize but there is nothing to resolve" and the typical car salesman crap of "I apologize if your looking at things in a different way" because they love to twist things. Wait, if the agreed upon price, no additions, was XXX, shouldn’t that be what was financed? So I called Nissan and stated my case. A few days later I received a nice call from them telling me that each dealership was independent and all they could do was "suggest" that the general manager call me. I waited for 2 weeks and never received a call. Last week I called and asked to talk to the GM. I was told I needed to leave a message and that they would call me. Well, nothing but crickets. There are other Nissan dealers in the area that I wish we would have went to. This will be my last time going to this dealership. I would highly suggest anyone wanting to purchase a Nissan go to ANY other dealership. More
by skovacs2
Employees Worked With
Danny Galloway
March 31, 2021
Very shady, dishonest dealership. Will make verbal promises all day but you better read your paperwork twice because they will tell you one thing and then slip something else in the paperwork and play promises all day but you better read your paperwork twice because they will tell you one thing and then slip something else in the paperwork and play dumb when you call them out. More
by importfan2000
Employees Worked With
Denva McKenzie
March 21, 2021
Today I went into Nissan of Melbourne with the full intention of of buying a car... advertised $18,292...BUT.... you have to trade in a Nissan & be active duty military... or it is $24,625... it does n intention of of buying a car... advertised $18,292...BUT.... you have to trade in a Nissan & be active duty military... or it is $24,625... it does not say that anywhere on the advertising!!! and the Manager actually said to me... it gets people in the door... 😡 More
by Sandy
Employees Worked With
Not listed
January 22, 2021
Best car buying experience I have ever had. Doug my salesman was amazing he explained everything in detail about my vehicle. He got me within my budget. Highly recommend this dealership and Doug as a s salesman was amazing he explained everything in detail about my vehicle. He got me within my budget. Highly recommend this dealership and Doug as a salesman. More
by bassbabe13
Employees Worked With
Douglas Voigt, MK Rizeak
January 03, 2021
WORST customer service I have ever received. They have strung me along for two days saying they are getting with managers working on the numbers and then I never get a call back. Absolutely horrible deale strung me along for two days saying they are getting with managers working on the numbers and then I never get a call back. Absolutely horrible dealership with no respect. More
by bryantm89
Employees Worked With
Vince, Laurie
November 30, 2020
Shout out to Nissan of Melbourne thanks to sales agent Gerald B he was very professional and extremely patient with me. I know I drove him crazy 😂🤣 couldn't make up my mind🤦ㇿ Gerald B he was very professional and extremely patient with me. I know I drove him crazy 😂🤣 couldn't make up my mind🤦🏽♀️ #newcarwhodis #2021 #nissanrogue More
by mbottex
Employees Worked With
Gerald Brierre
November 10, 2020
My Fiancee and I just had a wonderful experience purchasing a 2017 Rogue SL from this Dealership on Halloween! We were treated with respect while we were in the negotiation process. The atmosphere w purchasing a 2017 Rogue SL from this Dealership on Halloween! We were treated with respect while we were in the negotiation process. The atmosphere was professional and friendly. Received a great deal on my trade-in and then they got us into a great used vehicle that fit our needs and budget! Thank Ya'll and we will be seeing you for our next purchase. More
by potts426
Employees Worked With
Jay
