Nissan of Melbourne

I went in looking for a newer used vehicle for a lower price. Ken found me exactly what I wanted for the a very fair price. He was very fun and easyg to work with. He also made me feel very comfortable an price. Ken found me exactly what I wanted for the a very fair price. He was very fun and easyg to work with. He also made me feel very comfortable and was not pushy. Overall it was an excellent car buying experience, and I will definitely recommend this dealership and Ken to everyone I know. Thanks again guys. More

Dealership lacks integrity and ethics. Is very abrasive and throws its own employees under the bus and backs over them. I visited the dealership to either outright sell my vehicle or possibly trade. As and throws its own employees under the bus and backs over them. I visited the dealership to either outright sell my vehicle or possibly trade. As they did not have any vehicles that we desired, we focused on the outright sale. In the past, I have received multiple offers in the form of a marketing post card with estimated value of my vehicle, subject to inspection of course and a bold statement that my used vehicle was in high demand, so I thought I'd reach out to gauge their interest. When I called and talked to Todd Cales, he mentioned that the used car manager, Forest Palmer, was out for the day already. Todd stated that he knew that Forest had a high demand for used vehicles and Todd took all my vehicle details to start the package. The next day I went in, but Forest was not there. I was asked about my interest in their vehicles and I mentioned that we had been there before and had not found anything, we liked the Armadas, but the new ones were more then we were looking to spend. Todd stated that they were making significant reductions on their new Armada demo vehicles and convinced me to look. While another sales rep and I looked at the Armadas. The dealership had a chance to look over my vehicle. While I did not see them evaluate it (first mistake), I know they were in it as the seats were moved and the mirrors were all moved. Upon my return, they made a low offer for my vehicle. I told them that they would have to do a little better and that I had other offers that were a minimum 10% higher. My wife called them around 3 that afternoon to see if they could meet halfway, up the offer about 5%. The Sales Rep stated that the manager was firm at their offer. I talked to the Sales Rep on my way home after work and told him that we'd like to go ahead with their offer if it was still good. He said he thought it was, but he couldn't do anything until Forest Palmer came in at 12:30 pm the next day. Since I wouldn't be able get there until late the next day, I asked if it was alright to leave my vehicle there overnight (we were picking up another vehicle at a nearby dealership, so this was convenient - another mistake...) So I called the Nissan Dealership around 1pm and found out Forest was not in yet. Called again about 3pm and was told Forest was out sick and then he also passed on that the dealership was rescinding their offer. I asked for an explanation. He transferred me to John Vargas who explained to me that the owner of the lot did not want my truck. The owner walked by an did not like the way the engine sounded, so there was no way he was accepting the vehicle. John then stated that the dealership never made an offer to buy my vehicle and that they knew this immediately. When pressed, he came up with some other cosmetic issues and expressed that I had misrepresented the condition of the vehicle to them which is how they got the number that they also say they never offered me. After a heated debate, it was very clear to me that they were only interested in my vehicle if a trade were involved, that the dealership is run by leadership that lacks ethics, and to top it off, they pinned it all on the Sales Rep and will most likely be firing a disabled veteran because he failed to toe the company line. I'm usually not the type to take to the internet to write reviews, and if I do, it is usually to praise someone for going above and beyond. However, this experience has left such a bitter taste in my mouth that while I absolutely love my Nissan vehicle, I will drive out of my way an hour to go to the next nearest dealership and I will encourage all my friends and coworkers to avoid Nissan of Melbourne at all costs. More

Nissan of Melbourne is the best dearership we have ever purchased a vehicle from. This is the third vehicle in four years I have purchased from them and my ownership experience has always been fantastic. T purchased a vehicle from. This is the third vehicle in four years I have purchased from them and my ownership experience has always been fantastic. Todd Cales has been the only sales person we have ever delt with and his product knowledge, kind manner and compasionate education is the reason why we always come back to Nissan of Melbourne. More

I was very pleased with my experience this past weekend at Nissan of Melbourne. They made me an offer, I told them what I was looking for on my trade, where I wanted my payments to be, and they made it ha at Nissan of Melbourne. They made me an offer, I told them what I was looking for on my trade, where I wanted my payments to be, and they made it happen. After we set up the deal, I was in and out of finance and on my way. More

No haggling went in with a USAA price quote and they honored it right away and gave a fair price for my trade in so I wasn't upside down. honored it right away and gave a fair price for my trade in so I wasn't upside down. More

Was helping my Brother shop for a Rogue, as he's rather inexperienced negotiating car deals. I queried several area dealers over the net for their best price. When we got to Nissan of Melb, we were told th inexperienced negotiating car deals. I queried several area dealers over the net for their best price. When we got to Nissan of Melb, we were told the unit quoted was gone, but they had others just like it; after all, there aren't many trim and spec combos for the Rogue. So after a quick demo ride, we sat down to "work the numbers." As the salesman went down the list, he nonchalantly pointed out their price (full MSRP rather than the quote I got online), dealer fee, bump sticker, tax, tag & title. That's right, Nissan of Melb charges stealer fees AND puts bump stickers on pretty much everything! I mean...we were shopping for a Rogue, not a flippin' GT-R for crying out loud! Unsavvy buyers (like my bro) may negotiate a few bucks off MSRP and -think- they're getting a deal, but really they're getting screwed by fees. So beware if you shop this stealership! FYI, we bought from Erdman on Merritt Island. More

After learning that I was not treated with integrity, I decided to divorce Nissan. I turned in my Nissan lease to work with another Manufacturer, and have no intention of doing business with Nissan again. decided to divorce Nissan. I turned in my Nissan lease to work with another Manufacturer, and have no intention of doing business with Nissan again. The new dealer stated that I am to be reimbursed for my Maintenance Contract. I contacted Nissan of Melbourne by both phone and email after the new purchase in July. My call was never returned. Numerous emails have been ignored. In my email, I also requested a copy of the payoff for a previous vehicle, because the Credit Bureau was never told that the vehicle was paid in full. The person who did my deal's paperwork promised this payoff occurred; the dealership's owner insists it does not exist. The fact is that my former car's negative equity was wrapped into the last deal, and after doing more than 10 car deals, I know there is a payoff and paper trail. I want my maintenance contract reimbursement, and I want the accurate facts to be reported to the Credit Bureau. Nissan Consumer Affairs did not assist me with the credit issue. I have lost faith in the business integrity of Nissan Corporate and Nissan of Melbourne. More

Salesman was rude and condescending, walked away from us,.refused to let us drive a car after dealing with my husband for 4 days. Rude and unprofessional. us,.refused to let us drive a car after dealing with my husband for 4 days. Rude and unprofessional. More

Seems buyers unhappy, don't know how to buy a car. You got to work for your deal, silly. Jason was the most professional person I ever dealt with in this town out of the 5 dealerships I visited. I bough got to work for your deal, silly. Jason was the most professional person I ever dealt with in this town out of the 5 dealerships I visited. I bought for under invoice, and I already knew my interest rate because I called the bank at the dealership. Go see Jason. More

I will NEVER buy anything from Nissan of Melbourne. You can tell they are in it to rip people off. Won't tell you what your APR is for financing because I am sure they up charge and make even more money on can tell they are in it to rip people off. Won't tell you what your APR is for financing because I am sure they up charge and make even more money on their over priced cars. I went somewhere else and saved about 4 Grand. A few days later I got a phone call saying "give me a call back & let me know if your still looking for a car. I want you to come back in and give me a chance to show you some REAL NUMBERS" A) So you were showing me fake numbers before? B) Thanks but no thanks, I already purchased the same car from somewhere else because your business practices were far from satisfactory. :) If you need/want a Nissan I would suggest trying a different one in the area such as MI or Vero. I know that is what I will be doing! More