Nissan of Melbourne

Charged for replacing working part on my car I have honestly never left a negative review for any product or service, but I feel so strongly taken advantage of I must warn others of my experience I have honestly never left a negative review for any product or service, but I feel so strongly taken advantage of I must warn others of my experience at Nissan of Melbourne. In short a working part on my vehicle (throttle body) was replaced & it was later found out that the issue was elsewhere (ECM) in a loose connection. A zip tie was used to "fix" the loose connection and Nissan of Melbourne claims that it was part of their diagnostic process and would not refund the nearly $1,200 bill. The longer story is that upon taking my stalling Altima into Nissan the error codes in my vehicle read that there was an issue with my throttle body. I had my throttle body replaced elsewhere prior to going to Nissan of Melbourne and informed the service technician at Nissan of Melbounre (Sean) that the throttle body is not the issue. Sure enough Sean says that the error code reads the throttle body and that it needs replaced. He informs me verbally that they will replace it and if its not the issue I will not be charged for the part or labor and they will continue to diagnose the vehicle from there. I am so sure that the throttle body is not the issue I requested that when they replace the part I want the old one back (which they actually charged me $40 for). So the part was replaced and I was told after they test drove that the vehicle was fixed. I pick the Altima up and stall on 192 (about 3 miles away). I returned the vehicle within 15 minutes and they saidthey were going "back to the drawing board". The next day Sean calls and said that when they replaced the throttle body a connection somewhere was loose and needed to be cleaned. Sean said he drove the Altima all around Melbourne this time and it "runs like a champ now". I pick up my car and stalled at the light outside of the dealership (about 1/10 mile away). I then leave my car at the service center for the weekend and pick it up the next week. I am told when I pick up the car that Sean no longer works for Nissan and I am handed the keys by a new technician. He says they found the issue and it was a loose connection. I get him to take me out to my car to his reluctance and show me under the hood. It turns out that the loose connection is on my ECM and to repair it they put on a zip tie. So yes, now I have paid $1,200 for a zip tie to keep my car borderline running. So I tell the technician "I told you so" and I cannot justify the bill I have paid for the service I was provided. He says he agrees and that they will work on refunding some of my money. This started in October and continued through January. In the process I talked to the Service manager Phil, the parts manager Bud, and the general manager Tim Moody. Tim Moody informed me that he would do what he could to help me out. Later I return to his office and he says they are unable to write a refund because "the system does not allow it". I told him that I do not care where the money comes from their system is not my issue and this is "fraud if you charge me for replacing working parts". Tim got heated and he lectured me on how this is a sensitive word and that using it could result in someone losing their job. He told me to file a claim on the corporate level of Nissan and that they would be able to process the refund. After dealing with corporate they could not assist me because they said they contacted Nissan of Melbourne and the service manager responded that my car needed the throttle body replacement as a necessary step to getting the vehicle operational. So after several months of Nissan admitting their mistake and trying to "help" me with financial assistance they turned me to Nissan corporate only to then lie to them about replacing a working part in my vehicle. I also attempted to get them to put the old part back in and take their part back, but they refused. Nissan has taken my time & money and left me with a car that is still not fixed. More

Bait and Switch I'm glad I did not purchase a car from Melbourne Nissan. Inward faced with less than truthful selling tactics and when I thought I was going to buy, t I'm glad I did not purchase a car from Melbourne Nissan. Inward faced with less than truthful selling tactics and when I thought I was going to buy, the bait and switch was used to get me back in. I was told the vehicle I want d was on the lot and when I got there "it was just sold" and the salesmanship manager was brought in to try to sell me a higher priced vehicle. I immediately walked away. I had also been told that the bank I was going to use was at an excessively higher interest rate than the one they were trying to set me up with. I called the bank and they told me the rate Melbourne Nissan quoted was incorrect. I would never do business at Melbourne Nissan and wouldn't recommend anyone else do business with them. The manager never responded to my email when I informed him of the terrible customer service. Go to Sutherlin. More