Nissan of Melbourne

Don't honor USAA Auto Circle Agreement In all our years purchasing cars we have never, ever had an issue with a purchase like we did with this dealership. I agree with the other comments t In all our years purchasing cars we have never, ever had an issue with a purchase like we did with this dealership. I agree with the other comments they are not military friendly. We visited the dealer the day prior to purchasing with our loan and desires in hand spoke to a WONDERFUL Salesperson Mark Gerler as well as Ed a general manager who was also "Fabulous"! We expressed our desires looked at some cars quickly and was told that the prices would be honored and even reduced the price of one vehicle by $1,000. So we left feeling great and were prepared to make a purchase the next day after test driving the vehicles. Long story short all was well and after 2hrs with Mark we had made our decision and were ready to purchase. So we took our certificate into the dealership along with our Check and in steps Kyle to inform us that he cannot honor that price and the only way to do it would be to finance through them. Prior to his arrival we were willing to give the dealership a shot at financing thru them and were actually filling out the application when he arrived. In all our years of car buying "NO ONE" has ever made me feel bullied and forced into making a decision like this gentleman. He was horrible!! We were stunned because at no time or in the add or the previous day were we advised that and additional $750 would be added to the car. We explained what we had been told the previous day and he proceed to talk to the GM Gregg and came back and said sorry we cant do it unless you fiance thru us and with a handshake we left. Long story short we had an awful experience and we found out the next day per USAA per the terms of their contract that situation should NEVER have happened and per their contract they should never have asked us about financing thru them unless we requested it. Which at no time did we request it we were told to try and see if we could get a better interest rate lower than our 2.85% so by doing this they were in breach of their contract to them. I never write reviews on sites but the way this dealership dealt with us I just had to warn all all military members or retirees about this dealership. We just retired after 26 years in the military and I strongly caution anyone wanting to use USAA Auto Circle to watch out for this dealership. If this is how they treat you when you walk in with a blank check, how will it be if your car needs service? More

Saved me These salespeople, Matt (The Beard) McGuire and the financial team worked for 2 days to get me set up in a much better position than I was in when I c These salespeople, Matt (The Beard) McGuire and the financial team worked for 2 days to get me set up in a much better position than I was in when I came in. I now have a wonderful Versa with lower payments than I had before. I owe all of them a tremendous debt of gratitude. (But I only brought them fudge.) More

Service Last minute appointment and they were able to get the job done got there at 1:00pm and was out at 2:00pm thouht woukd have to leave the car but very p Last minute appointment and they were able to get the job done got there at 1:00pm and was out at 2:00pm thouht woukd have to leave the car but very pleased they made it so I could have it the same day. Rob did a great job. More

I love my new Murano !!!!! The salesman, Rick Musick, was great. He texted me which I greatly appreciated. He also sent me pictures of the Murano I was interested in. The whole The salesman, Rick Musick, was great. He texted me which I greatly appreciated. He also sent me pictures of the Murano I was interested in. The whole experience went very fast & I bought the car. I love my new Murano !!! More

Service I voted the best service for Nissan because I have been coming 12 years and it's been comfortableand professional all the.time. The people are very fr I voted the best service for Nissan because I have been coming 12 years and it's been comfortableand professional all the.time. The people are very friendly. More

rip me off I had my 2011 Nissan Versa towed into the Service Department. They quoted me $1000 to replace the fuel tank. Do they not realize that next month is Ch I had my 2011 Nissan Versa towed into the Service Department. They quoted me $1000 to replace the fuel tank. Do they not realize that next month is Christmas??? I said no thank you I will come by and get my vehicle and take it home and replace the fuel tank on my own. When I arrived Darryl Sutphin and Eric informed me I owed them $55. I asked for what? They said because they had to drive the vehicle in and out of the shop twice, so they are just charging me because they drove my vehicle around. Are they serious??? Really? They did nothing to my car, they only inspected it and looked at it, they did no work what so ever to it. But they want to charge me $55. I mentioned I've been in the Air Force for 18 years is their any way to waive this. They said no. Wow. They apparently must rip off everyone with what all the comments below say! Everyone seems to have the same complaint and mention being ripped off, I see a pattern here, hmmmmmm!!! It is also apparent to me that Nissan of Melbourne does not support the military, Seriously if they did would they not have waived the fee?? I plan to mention to every military member I know, and ask them to mention to every military member they know not to go to this place, and not to go to any Nissan at all because they consistantly rip people off and do not support the military in my eyes. Would anybody else agree with me? More

Friendly service. I have had a very positive experience all three times I have been there. The personnel are friendly, knowledgeable and do what is necessary to resolv I have had a very positive experience all three times I have been there. The personnel are friendly, knowledgeable and do what is necessary to resolve the issue. More

Routine service My service tech was polite , engaging, courteous. Very professional. Thank you for the positive experience . Everything was explained to me and I felt My service tech was polite , engaging, courteous. Very professional. Thank you for the positive experience . Everything was explained to me and I felt satisfied and not rushed. More

Totally awesome experience!!!!! I am not the type of person to fill out these experience worksheets. However, I really enjoyed the service department and the way my service problem I am not the type of person to fill out these experience worksheets. However, I really enjoyed the service department and the way my service problem was handled. In this day, I sometimes find it hard to receive excellent service, but I feel they went out of there way to help me out! THANKS A LOT!!!!!!!! Warren More

Great Experience! Our sales consultant, Anthony Farhat, was very professional and worked hard to get us the monthly payment we needed and the vehicle we wanted. He and Our sales consultant, Anthony Farhat, was very professional and worked hard to get us the monthly payment we needed and the vehicle we wanted. He and his management left us feeling like valuable customers. More