Nissan of McKinney

Awesome experience !! Love them!! I absolutely loved the service provided to me at this dealership!! Staff was very helpful and did awesome work to my car!! They were able to correct a I absolutely loved the service provided to me at this dealership!! Staff was very helpful and did awesome work to my car!! They were able to correct a problem that our Friendly Neighbors of Walmart caused!! Nissan of McKinney is A-1 in my book!!! More

Dont Care About you After Purchase If there was a no star rating I would use it here. I HAD purchased three cars in a row from them. A 2007 Nissan Altima, a 2011 Nissan Frontier then If there was a no star rating I would use it here. I HAD purchased three cars in a row from them. A 2007 Nissan Altima, a 2011 Nissan Frontier then a 2013 Nissan Altima. The sales group is good and for the most part I always had good experiences with the Service Advisers. Actually even though I will never go there again and never buy another Nissan, the Service Adviser was always honest and good at his job. So over a period of 12-14 months as I was paying thousands of dollars for recommended maintenance on my 2013 Altima, I mentioned two or three times I thought the transmission was slipping and not working correctly. I mentioned this again at about 100k miles before the warranty went out. They kept saying the transmission checked out on the machine. Then 4 thousand miles after the transmission warranty went out the problems got worse. I brought it in again and told them about the transmission problems. I also expressed that if the transmission is bad, they needed to take care of it as I had told them on previous visits it was messed up. The service adviser stated, he was sure Nissan and the dealership would "work something out". It should be noted I put a lot of miles on a vehicle. The 4k miles over the warranty was about 2-3 weeks for me and about 5 months from 95k miles (pre warranty please check my transmission again) and when it had its final visit 124k miles. So they finally agreed with me AFTER the warranty was up that the transmission was bad and needed to be replaced (4 thousand miles after the warranty was up). They were going to submit the stuff to Nissan and include my previous visits where I believed the Transmission was going out. I was told they believed Nissan would work with me. After several days I got the news. Nissan would cover all but about 1500 dollars. At this time based on the fact that I had purchased three cars there and spent thousands in the service department over the years, that the dealership would surely pick up the 1500 left over to keep a good customer happy. But NO the dealership was not willing to spend a penny, even though they were the ones who did not find the problem that I told them was there (and was confirmed to be there). I was told by my service adviser that in the meeting after getting approval from Nissan to cover all but 1500 of a 3800 dollar service, he brought up the fact I had bought three cars there in 7 years and spent thousands in the service department. The dealership still decided they would not cover the 1500 left. So I went and picked up my car and traded it in the same day. It is unfortunate that they not only lost a customer for them, but a whole family that will never buy another Nissan. More

Excellence! Great experience starting with our Awesome salesperson, Jason to the Exceptional finance person, Joe. We will definitely be going back for our next v Great experience starting with our Awesome salesperson, Jason to the Exceptional finance person, Joe. We will definitely be going back for our next vehicle. They truly are an Excellent place to buy your next vehicle. More

Comfortable; Caring; Thoughtful...They Listened to ME!! I especially liked the way that Gene listened to me!! I was having trouble deciding between colors and features between the Juke and the Altima. He I especially liked the way that Gene listened to me!! I was having trouble deciding between colors and features between the Juke and the Altima. He carefully reviewed each of the car's features and I listened to him as carefully as he was listening to me. I so appreciated the way he was patient with me too. There were several times that he would allow me to stand silently and contemplate for long periods of time. He didn't push me by throwing more statistics at me. And he never walked away. He stayed with me and listened in case I had a question. This kind of sales experience is rare and noteworthy. I also especially liked the way that he solved my desire for leather when I finally decided to purchase the Juke. It had cloth interior and I really wanted leather. Wow!! Now I have an amazing car with exactly the right color, interior, features, and price. For me, Gene was the reason I ended up finding the perfect car on this day. The "Price" was right!! Thanks Gene for your patience with me and for having all the answers to my questions. I feel like I made a new friend in McKinney on that day. More

Great deal! Kevin Murillo, sales person of Nissan of McKinney, give me a great deal on Nissan Versa note 2015 model, perfect little car for outside but so roomy i Kevin Murillo, sales person of Nissan of McKinney, give me a great deal on Nissan Versa note 2015 model, perfect little car for outside but so roomy inside, can believe has more room than a sedan and lots more. Very satisfied with my purchased. More

Quick & Easy Our time and Nissan of McKinney was quick and easy. In fact so quick and easy we came intending on buying one car and bought two identical cars. It w Our time and Nissan of McKinney was quick and easy. In fact so quick and easy we came intending on buying one car and bought two identical cars. It was surprisingly a comfortable and relaxing atmosphere. We were treated like family. Look forward to doing business with you in the future. Thank you. More

Outstanding Service Robert is an exceptional Service Advisor. The dealership honors service coupons from other dealers and appointments are convenient. Their techs are Robert is an exceptional Service Advisor. The dealership honors service coupons from other dealers and appointments are convenient. Their techs are thorough and quick, and they even clean and wash your vehicle More

Spot on Service!!!! I recently moved to Texas and wanted to change my car (get something newer and a deal with maintenance included). It wasn't going to be easy given lim I recently moved to Texas and wanted to change my car (get something newer and a deal with maintenance included). It wasn't going to be easy given limits on the amount of $$ I could put down, current credit situation and negative equity on the car. After a couple failed attempts @ 3 other car dealerships, I resigned myself to the fact that I would be stuck in with this car for the foreseeable future. My friend recommended I go see William Forrest @ Nissan of McKinney. She gave him my # and he called me, took some information and asked me to come in and see him @ the dealership. I went to meet with him and went in with very low expectations for positive outcome. After a few hours @ the dealership, I drove home with a barely used (less than 3k miles) 2015 Nissan Altima. WOW! Not only was my experience a pleasant one, but William was attentive and a pleasure to work with. He listened to all my concerns, was very personable and truly made me feel like he cared about my experience/ my needs/ concerns and not just about the sale. Although it was a few hours @ the dealership, I didn't leave feeling like I had been taken advantage of. And the icing on the cake was the Finance Manager Vernon Downes, who, not only was able to get my monthly payment lowered, but was able to get an excellent warranty package included in that reduced payment. WIN-WIN. Both William and Vernon were professional and certainly made my business with them feel valued. I definitely recommend this dealership and in particular working with both William Forrest and Vernon Downes. Thank you for making this experience less painful and giving peace of mind with this transaction. THANK YOU!!! More

Routine Service - Scheduled 5000 miles Oil Change & maintenance plus Recall for hood latch. I was totally impressed with the short length of time required to do all t Scheduled 5000 miles Oil Change & maintenance plus Recall for hood latch. I was totally impressed with the short length of time required to do all the work. We came in on a Saturday and I had allotted a couple of hours in my schedule for the work. It was all accomplished in a little less than an hour. They also have Star Bucks coffee while you wait. More